Inkjet Printer Cartridges

October 19 2006

If you have purchased an inkjet printer in the past four years, it may be unnecessarily shutting down before the ink cartridge is empty. The following companies may be engaging in unfair business practices by not allowing the consumer to use all the ink they have purchased:
    inkjet printer cartridge
  • Hewlett Packard (HP)
  • Lexmark
  • Canon
  • Dell
  • Brother
In 2002, a class action lawsuit was filed against Lexmark because they were forcing consumers to use only their ink. In April 2006, Epson settled class action lawsuits that alleged a "substantial" amount of ink remained in Epson ink jet cartridges at the time that the printer indicated the cartridge was empty. Epson agreed to give a $45 credit to consumers who purchased an Epson inkjet printer between April 8, 1999 and May 8, 2006.

Currently, other companies are trying to do the same: their ink cartridges include a computer chip that holds expiry information and monitors ink usage. Referred to in the re-manufacturing industry as a "killer chip", it prevents re-manufacturers from making compatible cartridges and forced expiry on the cartridge prevents the consumer from using a third party cartridge.

Printer companies tell the consumer in their official policies that the built-in computer/security chip "ensures high-quality printouts and prevents damage to the printer" but in reality, they just want to sell the consumer more ink.

Inkjet Cartridges in the News

If you believe that you have been taken advantage of by any printer manufacturers that cause your printer to shut down before the ink cartridge is empty, we want to hear from you.

Register your Inkjet Printer Cartridge Complaint

If you have purchased an inkjet printer in the past four years, please fill in the form to the right to submit your complaint to a lawyer for a free claim evaluation.
Last updated January 31 2007