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January 1 2003

A consumer fraud class action lawsuit has been certified against Roto-Rooter, Inc. on behalf of Roto-Rooter customers in thirty-five states who were charged a fee purportedly for "miscellaneous supplies." The complaint alleges that from October 1999 through July 1, 2002, all Roto-Rooter company-owned stores were providing customers with a preprinted invoice assessing a "miscellaneous supplies" charge on every service call. Company-owned stores were allegedly required to use the preprinted form invoices on every job.

The suit claims that that the fee was collected on service calls for drain cleaning or plumbing work regardless of whether miscellaneous supplies were actually used. If questioned by customers, the complaint alleges that Roto-Rooter intentionally misrepresented or concealed the nature of the charge and the basis for the "miscellaneous supplies charge."

If you feel you qualify for damages or remedies that might be awarded in this class action please fill in the form to the right to submit your complaint.

If your injustice does not match the complaint described above, please use this form to register your complaint. Thank you.