Home > Lawsuits > Comcast Faces Class Action Over Cable Box Charges
Comcast Faces Class Action Over Cable Box Charges
May 18 2009
A Huntington, WV, resident has filed a class action lawsuit against the cable provider Comcast, alleging that the stipulation that customers pay a separate fee for a cable box is illegal. Comcast reportedly provides more than 24 million customers with cable services in more than 39 states.
Comcast currently rents out digital cable boxes to its customers for between $10 and $15 per month, on top of the monthly fee for cable service. The suit alleges that this practice constitutes "tying". Tying essentially describes a situation where a service can only be used if the customer obtains a separate product made available by the same company which is offering the service. This practice is in violation of federal and state trade laws.
The suit filed against Comcast claims that the company "has a monopoly in areas in which it provides cable television services to persons located in each of the states in which Comcast provides cable services, or otherwise has sufficient market power to appreciably restrain free competition."
Furthermore, the suit alleges that Comcast tells its customers that that cable boxes are incompatible with other cable services , therefore "Plaintiff, and all other Comcast television subscribers in the states in which Comcast provides cable services, have no choice but to contract with Comcast for cable television services," the suit states.
Additionally, the complaint charges that over a period of several months the rental fees paid total more than the box is worth: that Comcast buys the cable boxes at a fixed and low cost from manufacturers like Scientific Atlanta and Motorola and then rents them out to its customers.
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I have been with Comcast for a LONG time and have a verbal dispute on the phone with them on a REGULAR basis on box fees add on fees and techs They have charged me for their techs to fix their Comcast boxes and is CRAZY as of the first of Jan I I am forced to change provider(AT&T) hope that gets better. The problem is that there are not a lot of cable/internet providers(like we have for cell phones) and Comcast is the BULLY on the block and since they have purchased Universal I have seen the changes more on my bill EVERY MONTH. I wish I could be apart of this law suit, they would have PLENTY of phone and tech conversation for the courts. PLEASE contact me
Posted by JOHN CREIGHTON
COMCAST IS DOING THE SAME TO ME HERE IN SANTA ROSA CA PLUS THEY ARE ILLEGALLY BILLING ME AND DOING BAIT AND SWITCH. LOVE TO START A CASE IN CALIFORNIA FOR ALL 3 OF THESE. THANK YOU
Posted by Latricia Knox
I just got billed by Comcast for a technician for services that were not even provided and Comcast gave me a bunch of crap about reimbursing me and claim it's my fault because I don't have maintenance insurance for the lines outside, those are not my lines that's their lines I already pay too much for a Comcast services I should not have to pay for insurance on top of it ! their stuff should work! they charged me to install a new outlet and put in a new cable box in a different room in my house and that never happened the guy didn't do anything in my house except check the two boxes that I have and they were working perfectly so they lied in their billing and tried to get money for something they didn't do
Posted by Anonymous Comcast Billing Representative
I work at Comcast's billing customer service department and Comcast forces us at every call that the customer make us everyday, increase every customer's monthly rate. And Comcast wins millions every day and we on customer care everyday it's a chace to loose our works, even the field technicians when most of theirs are third party are obligated to charge every technical visit when part of the problems are caused for Comcast's equipment and if we don't do that we loose our jobs or in better cases we are degraded. And if we help the customers in most of the cases our ineffective quality department punishes us with the worst argument that we make something wrong even if the customer's problem get resolved. And I insist to everyone who call us everyday don't blame us if we don't resolve your problems with the company, please considerate that we are bad trained and we are forced to say some things to Comcast convenience and if you answer the survey on the phone to qualify our customer services if you put 5 in the scale of 1 to 5, you're excusing to Comcast to never change and if you put 1 in the survey's scale you are excusing to Comcast to be more inscrutable with their "company wins>customer looses" policy. And I beg to you to demand more better prices and please demand to Comcast corporative to make a really change, the products are good but the executives interests are wrong. Only the subscribers can make a real change and the personal is very rotating. In the phone, at service center, chats representatives and door-to-doors representatives are the edge of the knife pulling the empire to take every cent from you.
Posted by Virginia C.
I currently have Comcast and pay the additional $10.00 per month for the modem to ensure that I am able to access the internet that I pay for.
Posted by dd
Let's not forget they charge 10.00 for EACH box in your home- and you can not even get the same channels- They are the WORST!!
Posted by Kristy Smith
It really aggravates me to know that I pay $15 a month for equipment that I have to have in order to use Comcast cable it ought to come with the cable in a year's time I have paid $180 I have had that for the last 8 years my boxes should be paid for and yet I continue to pay how can that be legal I paid $1,300 for those boxes they are already paid off and I'm still renting them I should own them
Posted by California
I have provided proof that we returned the boxes within one week of discontinuing service, but Comcast kept billing us as if we kept the boxes. I have been turned in to a collection service for 689.00 for these boxes, that we returned.
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