Comcast Unfair Billing Practices Class Action Lawsuit

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Santa Clara, CA: Comcast is facing a proposed unfair business practices class action lawsuit filed by a former customer who claims the telecom company overbilled, misrepresented certain charges, and billed “phantom” charges upon account cancellation.

According to the complaint, filed by Keven Danow, Comcast Corp. and its cable subsidiary continued to bill his late stepfather’s estate for two years following the man’s death in 2014. They did this through recurring automatic bank withdrawals. When Danow complained to Comcast, he was told that because the company had no active account information there was no business relationship and therefore they had no grounds upon which to address his concerns.

"Defendant routinely engages in deceptive and unfair business conduct to extract money from customers to which it is not entitled," the proposed class action states. "Comcast is now targeting former customers who have no business relationship with Comcast."

Citing a similar proposed class action against Comcast, recently filed in California, and a $2.3 million fine paid by the company to the Federal Communications Commission for unauthorized charges for unwanted equipment or services, Danow asserts that Comcast’s behaviour is part of a pattern of deceptive or unfair business practices.

"Having engaged in deceptive and unfair trade practices as a core component of its business, Comcast has now targeted former customers, who no longer have any business relationship with Comcast," the complaint states. “Comcast has illegally accessed former customers' bank accounts months or years after the end of any business relationship between the parties and absconded with funds on deposit."

Danow brings claims of a violation of the Electronic Fund Transfer Act, unjust enrichment, violation of New York business law and applicable statutes for other states.

Danow is represented by Richard A. Maniskas and Katharine M. Ryan of Ryan & Maniskas LLP, Laurence D. Paskowitz of The Paskowitz Law Firm PC and Roy L. Jacobs of Roy Jacobs & Associates. The case is Keven Danow v. Comcast Corp. et al., case number 2:16-cv-06052, in the U.S. District Court for the Eastern District of Pennsylvania.

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Reader Comments

Posted by
COMCAST EX
on
COMCAST IS FULL OF CRAP..I PAY THEM MONTHLY OVER $150 EVERY MONTH WHEN I FIRST STARTED MY PACKAGE DEAL WAS SUPPOSE TO BE $99.00 IT NEVER WAS THAT AMOUNT. I HAVE CHANGED MY SERVICE PLANS SO MUCH TO KEEP MY BILL FROM BEING OVER $150 $175 PER MONTH AND STILL HAVENT BEEN SUCESSFULL. THE PRICE CHANGE MONTHLY.. I PAID $150.00 ON MY ACT 7-24-17. CALLED TO MAKE A PAY ARRANGMENT WITH REP AND SHE ASSURED MY SERVICE WILL NOT BE INTRUPTED WITH IN 24 HOURS AND IT WAS. SO IVE BEEN TOLDTODAY 7-25-17 SO MANY DIFFERENT STORIES BY REPS IT WASNT FUNNY. THEY WANTED ME TO PAY AN ADDITIONAL $325.00 TODAY TO RESTORE MY SERVICE. I DONT UNDERSTAND HOW MY BILL CAN BE 3 MONTHS OR SO BEHIND AND STILL HAVE SERVCE..UNTRUE..THEY ARE RIP OFFS AND WHAT EVER I NEED TO DO TO GET JUSTICE FOR SOME DANG TV..I WILL I DISLIKE COMCAST XFINITY..BYE BYE

Posted by
Shannon Cross
on
Please please please sue the dodo out of this company for its illegal billing, false advertising and harassing customer service issues that have been plaguing ALL of their customers since??? Early 90's late 80's for me.

Posted by
Jacquie Rothe
on
We belong to a community that bills us quarterly in Florida. The "package" that the community pays was vague on what exactly we should have received. Comcast billed us for the last 18 plus months for internet and a modem that the package covered. When I discovered I have spent countless hours to get my money back which is $504. After 3 months of countless phone calls and Comcast stating yes the amount is correct, they say they will not refund as it is over 120 days past. I have found out that many other neighbors also have been overbilled too. It seems like unfair business practice as they know exactly what they should be billing each month. I believe they are purposely doing this as most of us are retired and are part time residence.

Posted by
JClovis
on
I can't see how this one is even legal!! We made a payment arrangement to pay past due amount of $199.00 and these funds were suppose to come out of our account this morning (05-08-17). When my wife checked our banking account on line we found out that they took the whole amount of $375 out of the account even though we had only authorized the past due of $199!!Spoke to various Comcast reps on phone and told each time that this was Comcast policy and that they were allowed to take whatever they wanted from our checking account if we owed them money. We asked to speak to a supervisor or manager and were denied both times. They kept repeating that since we gave Comcast our bank information, we gave them the right to act as they did. We reiterated many times that we only authorized a deduction of $199 and they kept repeating that it is their policy to take out the agreed to amount or anything else owed to them. This can't be legal!! Someone please help!

Posted by
Porscha Lucio
on
Comcast will say you went over the data cap even though you are a family of two thus inflating your bill.

Posted by
S Phillips
on
My bill continues to change month to month. New changes are added and increased on a regular basis. When I ask why, I am told that "they are government required fees"!
I do not believe this for one minute. Most of these fees are cost of doing business and Comcast could pay these out of their operating costs - not pass them down to consumers!

Posted by
Derek eccles
on
I cancelled my service and returned all equipment. I reciever a receipt at time of cancellation for everything paid in full. Now they have sent me to collections and are telling me that I owe them for another month. When I complained they also tried to tell me that I had not returned my equipment. I have shown them my receipt several times and sent things in to get it removed from collections. Then the next month I get another notice from a different collection agency. I will not pay for something I do not owe.

Posted by
Dale R. Jezick
on
told to pay adding payment two weeks before due date
Passing around so as to "WEAR" me down
Complain all the way to Darin top of complaint section I refused to pay for due date two weeks away

Posted by
Linda Murphy
on
For the last 7 years I have been having problem with my bill they change the due date never knew every month new charges I could go on .Comcast needs to be stop.

Posted by
Janie Haley
on
Sign me up for this one. Comcast charged me outrageous extra fees, equipment fees, ongoing for months, and I had enough and closed out the account, returned all the equipment, and of course they said i did not return the equipment, and tried to charge me even more money, sent that bill to collections and its a negative remark on my credit report for an erogeous bill.

I saved all my statements and bills, disputed with them repeatively while having the service, was overcharged repeatly, and now they claim i still owe them money.

Janie Haley
Turlock, ca

Posted by
Lawrence Gross
on
I currently have Comcast and get billed about $20 in fees every month. This has been going on for over 7 years at my current address. They also failed to mention that they now allow people outside of your home to use you internet (WiFi) and it supposedly does not affect your use but I have been kicked off of my network several times.

Posted by
Troy Williams
on
I downgraded my services with Comcast which I have been a customer for over a year. I checked my credit report and Comcast is on it. I spoke with a credit agent and she said they gave to a collection agency and no mention of a payment plan or anything. What are my rights?

Posted by
ms Comcast Customer
on
I had the same thing done on my account, they were suddenly charging me $5.99 for inside phone wiring. When i noticed it 6 months had already been charged and when i called to ask about why they are charging me for something I never requested, they had not answers for me. When I told them to credit my acct. for the bogus charges they told me they can only credit 3 months because they are not allowed to go back past the 3 months. I told the comcast agent to put me thru to a manager which he didn't want to do but finally after much bitching on my part he put me on hold and came back with a full 6 months credit. This was not the 1st time they have pulled such actions.

Posted by
grace Donner
on
my account was charged for service protection without my requesting it. I had cancelled this and then it mysteriously reappeared as a charge on my bill. When I once again cancelled it, I was charged a service fee for the cancellation. Bogus charges for bogus service.

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