Comcast Unfair Billing Practices Class Action Lawsuit


Santa Clara, CA: Comcast is facing a proposed unfair business practices class action lawsuit filed by a former customer who claims the telecom company overbilled, misrepresented certain charges, and billed “phantom” charges upon account cancellation.

According to the complaint, filed by Keven Danow, Comcast Corp. and its cable subsidiary continued to bill his late stepfather’s estate for two years following the man’s death in 2014. They did this through recurring automatic bank withdrawals. When Danow complained to Comcast, he was told that because the company had no active account information there was no business relationship and therefore they had no grounds upon which to address his concerns.

"Defendant routinely engages in deceptive and unfair business conduct to extract money from customers to which it is not entitled," the proposed class action states. "Comcast is now targeting former customers who have no business relationship with Comcast."

Citing a similar proposed class action against Comcast, recently filed in California, and a $2.3 million fine paid by the company to the Federal Communications Commission for unauthorized charges for unwanted equipment or services, Danow asserts that Comcast’s behaviour is part of a pattern of deceptive or unfair business practices.

"Having engaged in deceptive and unfair trade practices as a core component of its business, Comcast has now targeted former customers, who no longer have any business relationship with Comcast," the complaint states. “Comcast has illegally accessed former customers' bank accounts months or years after the end of any business relationship between the parties and absconded with funds on deposit."

Danow brings claims of a violation of the Electronic Fund Transfer Act, unjust enrichment, violation of New York business law and applicable statutes for other states.

Danow is represented by Richard A. Maniskas and Katharine M. Ryan of Ryan & Maniskas LLP, Laurence D. Paskowitz of The Paskowitz Law Firm PC and Roy L. Jacobs of Roy Jacobs & Associates. The case is Keven Danow v. Comcast Corp. et al., case number 2:16-cv-06052, in the U.S. District Court for the Eastern District of Pennsylvania.

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Reader Comments

Posted by
Linda Murphy
on
For the last 7 years I have been having problem with my bill they change the due date never knew every month new charges I could go on .Comcast needs to be stop.

Posted by
Janie Haley
on
Sign me up for this one. Comcast charged me outrageous extra fees, equipment fees, ongoing for months, and I had enough and closed out the account, returned all the equipment, and of course they said i did not return the equipment, and tried to charge me even more money, sent that bill to collections and its a negative remark on my credit report for an erogeous bill.

I saved all my statements and bills, disputed with them repeatively while having the service, was overcharged repeatly, and now they claim i still owe them money.

Janie Haley
Turlock, ca

Posted by
Lawrence Gross
on
I currently have Comcast and get billed about $20 in fees every month. This has been going on for over 7 years at my current address. They also failed to mention that they now allow people outside of your home to use you internet (WiFi) and it supposedly does not affect your use but I have been kicked off of my network several times.

Posted by
Troy Williams
on
I downgraded my services with Comcast which I have been a customer for over a year. I checked my credit report and Comcast is on it. I spoke with a credit agent and she said they gave to a collection agency and no mention of a payment plan or anything. What are my rights?

Posted by
ms Comcast Customer
on
I had the same thing done on my account, they were suddenly charging me $5.99 for inside phone wiring. When i noticed it 6 months had already been charged and when i called to ask about why they are charging me for something I never requested, they had not answers for me. When I told them to credit my acct. for the bogus charges they told me they can only credit 3 months because they are not allowed to go back past the 3 months. I told the comcast agent to put me thru to a manager which he didn't want to do but finally after much bitching on my part he put me on hold and came back with a full 6 months credit. This was not the 1st time they have pulled such actions.

Posted by
grace Donner
on
my account was charged for service protection without my requesting it. I had cancelled this and then it mysteriously reappeared as a charge on my bill. When I once again cancelled it, I was charged a service fee for the cancellation. Bogus charges for bogus service.

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