Santa Clara, CA: Comcast is facing a proposed unfair business practices class action lawsuit filed by a former customer who claims the telecom company overbilled, misrepresented certain charges, and billed “phantom” charges upon account cancellation.
According to the complaint, filed by Keven Danow, Comcast Corp. and its cable subsidiary continued to bill his late stepfather’s estate for two years following the man’s death in 2014. They did this through recurring automatic bank withdrawals. When Danow complained to Comcast, he was told that because the company had no active account information there was no business relationship and therefore they had no grounds upon which to address his concerns.
"Defendant routinely engages in deceptive and unfair business conduct to extract money from customers to which it is not entitled," the proposed class action states. "Comcast is now targeting former customers who have no business relationship with Comcast."
Citing a similar proposed class action against Comcast, recently filed in California, and a $2.3 million fine paid by the company to the Federal Communications Commission for unauthorized charges for unwanted equipment or services, Danow asserts that Comcast’s behaviour is part of a pattern of deceptive or unfair business practices.
"Having engaged in deceptive and unfair trade practices as a core component of its business, Comcast has now targeted former customers, who no longer have any business relationship with Comcast," the complaint states. “Comcast has illegally accessed former customers' bank accounts months or years after the end of any business relationship between the parties and absconded with funds on deposit."
Danow brings claims of a violation of the Electronic Fund Transfer Act, unjust enrichment, violation of New York business law and applicable statutes for other states.
Danow is represented by Richard A. Maniskas and Katharine M. Ryan of Ryan & Maniskas LLP, Laurence D. Paskowitz of The Paskowitz Law Firm PC and Roy L. Jacobs of Roy Jacobs & Associates. The case is Keven Danow v. Comcast Corp. et al., case number 2:16-cv-06052, in the U.S. District Court for the Eastern District of Pennsylvania.
I have been cheated by this company every month i been paying my bill and can never see a zero balance i was told a ba employee that i only owe 240 dollars but some how they say o owe 387 dollars now i getna bill saying i owe over 600 dollars when i only have internet .They went as far to say i had not payed a bill for 4 months and everyone that has there service knows they are not gonna let that happen.I need help in what i can do
Posted by Former Comcast Customer
I have an ongoing battle as I moved from an area where Comcast was not available. Their services do not come to my new address. They are trying to charge me $485 because I "broke my contract." I did not break my contract, they do not have services where I am therefore there is no contract. I and my husband receive collection calls on a daily basis. There were constant billing issues the whole time we were Comcast Customers. Double movie charges - deals made and then NEVER carried out. Our bill was always $250 plus a month no matter what great deal I got! Looking into a plain old HD antenna!
Posted by Julie Kanning
Horrible, dishonest company. They forced me to move the services (which had not worked properly for a year) on my closed business to my home due to a contract for their lousy services. Then they made it impossible to get the services installed. They wanted me to take 4 hours off work from my new job to sit around my house and wait for their "technician" to come and screw a cable to the back of my modem and plug it in to a power source. They refused to accommodate my schedule. This game went on for months, and every time they set up a service call, they extended the length of my contract from that date against my knowledge. All the while, I had residential services which worked about 70% of the time. Better than what I had at work. Flash forward to this week, residential services are turned off. All of their devices are returned. I purchased a modem off their approved modem list so I would not have to miss work and be home alone with some random dude. They will not allow me to install it. They claim that their service has been down in my area, with my home being at the epicenter (then giving me street names all to the east of my house). That has been the case for 2 days. The day before the first day of this latest story, they claimed I had a $3,300 delinquency on my account. That is a lie. They screwed up my services, failed to fulfill advertising promises, and THEY are in breach, not me. I have been without any services whatsoever for a week, and there is no end in sight. I am wondering how many days or weeks I go on with this nonsense before they are firmly in breach and i can be released from the contract and sue this horrible company.
Posted by Former Comcast Customer
After cancelling our Xfinity service (due to expensive creeping service costs), settling all closing costs and returning our cable box, we continue to get email warnings that we owe money ($85 this month). We've contacted Comcast three times (twice by phone and once by chat) to get this resolved and we get a different story each time.
This time, after I contacted them via chat about the email bill, they said, "Ah, you don't owe us anything. In fact, we owe you $0.85."
It's just a very big hassle dealing with this company and its inept billing/customer service departments. I am glad we chose another service provider and certainly do not plan on using their inflated-cost services anytime again soon.
Posted by D Young
I have a similar experience with Comcast, It seems this company is above the law. I was double billed for NHL Ice. They admit the error but still will not credit my account. Even after they said they would. Dozens of "customer" service reps and no results. I even contacted the Executive Vice President of Customer Service and I thought I had made some ground, only to run into the same issue the very next billing cycle. Tom Karinshek is not real or is a poster boy for fraud. There is no way to combat them. I am going to get a different provider but would like to see them get what they have coming to them!
Posted by Walter Livingston
After Hurricane Irma, we lost service for 8 days. I called Comcast after the service was restored, (I called to report the outage as soon as it happened). They agreed that we where out of service for 8 days, but the adjustment was way different than mine, they insisted that the taxes must be paid for the entire 30 day billing cycle. I told them that I don't pay for services that I haven't received.I ended conversation by telling them I would be paying them based on my computations. They applied no adjustments to the billing in the last 2 months, and now can't seem to find any record of the conversations. Why can't we all get together and stop this crooks with a class action law suit, & PUT THEM OUT OF BUSINESS!
Posted by Luanne Kinsey
Every month I have to call a Comcast rep to disput my bill, I am tired of doing this, each month I get madder and madder having to do this. Bogus charges, adding things that I never ordered. When will someone do something to make this company stop this unfair practice? I will be discontiuing my service with them when my contract is fullfilled. They are not a company I want to co tinue to do business with. They are cheating everyone that they do business with. Not a honest company.
Posted by john roy
EVERYBODY needs to check your channel listens and count how many channels they count multiple times some as many as 4 times same channel same program hbo 4 times 4 example every 216 266 301 1802 all the same they say u get 260+channels yes counting channels more than once more like 130 times 2=260+ and yes they charge me sports fee i don"t watch sports or have sports channels we all should cancel and put them out of work f""" comcast
Posted by Mike Millen
I don't understand why our government bodies don't do something about Comcast/Xfinity and their fraudulent billing practices. You think there is graft and corruption in the swamp? Please, if there is a consumer protection group out there, anywhere, I can join, contact me. I'm too old to go to law school to learn how to fight them. I am willing to help fund the war.
Posted by Roy Davis
Back in March 2016 I switched from regular Comcast to X1 Infinity I turned in all my boxes my bills supposed to be 125 a month for 2 years it was 125 for the first month then it shot up to like 250 they were charging me for 7 cable boxes I have two TVs they've been charged me for 7 boxes for the last 17 months they said I signed up for paperless billing where I never see a bill in every month they turn off my cable and I have to pay extra to get it turned back on this is bullcrap
Posted by Bill
I'm currently fighting with comcast to have a service charge removed from my bill. I picked up a self install kit with a cable box that did not work. the only solution was to have a tech come out to diagnose the problem and he replaced the faulty box, now I'm being charged $60. to have their faulty equipment replaced. I've had several chats and phone calls and even though I'm told the charges will be removed, they never are. all the time they are happy to try and upsell me with more services, but they can't or won't bill this correctly so why would I ever get another service from them.
Posted by Nikki
I called Comcast the 27th of July. Spoke with a rep named Christopher. I asked him about lowering my bill. He said in Aug i was eligible for discounts and promotions they had that would lower my bill plus I'd get a DVR free. So I contacted Comcast via chat (the entire conversation is in txt form) on Aug 4 @ 11am. I spoke with Arian a customer rep. I asked about lowering my bill and the DVR. she/he said oh yes let me look for you. She/he promised me the DVR at no cost along with a $50.00 credit on my account. I screen shotted the conversation. She/he said I'd get an email to confirm everything. Hours went by and no confirmation email. So I contacted Comcast again. This time I noticed there was a charge on my account for a Regional Sports Fee which was $5.00. I asked the rep what that was. She said i had to pay it. It was in my agreement. I said I'm not paying that... I don't watch sports. She said well it's in the agreement. I told her it needed to be taken off. I explained that I chatted with a rep earlier and I was supposed to have a confirmation email about a promotional DVR. After looking over my account she said she had no idea what I was talking about because there was no promotion going on and no notes in my account. I told her I had screen shotted the entire conversation with the 1st rep and it clearly showed our agreement in black and white. She apologized and said there was nothing she could do. I told her Comcast was begging for a class action lawsuit charging for a Regional Sports Fee that I didn't use and promising customers equipment they had no intentions keeping.... I then ended the conversation with her as well. Comcast is sneaky as hell. Deceitful and just plain thrives. Several years ago after ending my service with Comcast they said I owed them $400.00 in equipment. My bill was paid in full. And I was renting an apt that I HAD to leave the equipment with the complex. I ONLY went with Comcast this time because ATT wasn't any better. Ugh!
Posted by FURMAN CONWELL
i came to comcast as a last resort. i am retired and i pass my time on the computer and watching tv. i have had a problem with comcast/xfinity for the last three years. i've gone down to the corporate office a number of times. the robotic-speach they give ( in person and on the phone) is always the same. i'm still trying to figure way to get rid of them.
Posted by COMCAST EX
COMCAST IS FULL OF CRAP..I PAY THEM MONTHLY OVER $150 EVERY MONTH WHEN I FIRST STARTED MY PACKAGE DEAL WAS SUPPOSE TO BE $99.00 IT NEVER WAS THAT AMOUNT. I HAVE CHANGED MY SERVICE PLANS SO MUCH TO KEEP MY BILL FROM BEING OVER $150 $175 PER MONTH AND STILL HAVENT BEEN SUCESSFULL. THE PRICE CHANGE MONTHLY.. I PAID $150.00 ON MY ACT 7-24-17. CALLED TO MAKE A PAY ARRANGMENT WITH REP AND SHE ASSURED MY SERVICE WILL NOT BE INTRUPTED WITH IN 24 HOURS AND IT WAS. SO IVE BEEN TOLDTODAY 7-25-17 SO MANY DIFFERENT STORIES BY REPS IT WASNT FUNNY. THEY WANTED ME TO PAY AN ADDITIONAL $325.00 TODAY TO RESTORE MY SERVICE. I DONT UNDERSTAND HOW MY BILL CAN BE 3 MONTHS OR SO BEHIND AND STILL HAVE SERVCE..UNTRUE..THEY ARE RIP OFFS AND WHAT EVER I NEED TO DO TO GET JUSTICE FOR SOME DANG TV..I WILL I DISLIKE COMCAST XFINITY..BYE BYE
Posted by Shannon Cross
Please please please sue the dodo out of this company for its illegal billing, false advertising and harassing customer service issues that have been plaguing ALL of their customers since??? Early 90's late 80's for me.
Posted by Jacquie Rothe
We belong to a community that bills us quarterly in Florida. The "package" that the community pays was vague on what exactly we should have received. Comcast billed us for the last 18 plus months for internet and a modem that the package covered. When I discovered I have spent countless hours to get my money back which is $504. After 3 months of countless phone calls and Comcast stating yes the amount is correct, they say they will not refund as it is over 120 days past. I have found out that many other neighbors also have been overbilled too. It seems like unfair business practice as they know exactly what they should be billing each month. I believe they are purposely doing this as most of us are retired and are part time residence.
Posted by JClovis
I can't see how this one is even legal!! We made a payment arrangement to pay past due amount of $199.00 and these funds were suppose to come out of our account this morning (05-08-17). When my wife checked our banking account on line we found out that they took the whole amount of $375 out of the account even though we had only authorized the past due of $199!!Spoke to various Comcast reps on phone and told each time that this was Comcast policy and that they were allowed to take whatever they wanted from our checking account if we owed them money. We asked to speak to a supervisor or manager and were denied both times. They kept repeating that since we gave Comcast our bank information, we gave them the right to act as they did. We reiterated many times that we only authorized a deduction of $199 and they kept repeating that it is their policy to take out the agreed to amount or anything else owed to them. This can't be legal!! Someone please help!
Posted by Porscha Lucio
Comcast will say you went over the data cap even though you are a family of two thus inflating your bill.
Posted by S Phillips
My bill continues to change month to month. New changes are added and increased on a regular basis. When I ask why, I am told that "they are government required fees"!
I do not believe this for one minute. Most of these fees are cost of doing business and Comcast could pay these out of their operating costs - not pass them down to consumers!
Posted by Derek eccles
I cancelled my service and returned all equipment. I reciever a receipt at time of cancellation for everything paid in full. Now they have sent me to collections and are telling me that I owe them for another month. When I complained they also tried to tell me that I had not returned my equipment. I have shown them my receipt several times and sent things in to get it removed from collections. Then the next month I get another notice from a different collection agency. I will not pay for something I do not owe.
Posted by Dale R. Jezick
told to pay adding payment two weeks before due date
Passing around so as to "WEAR" me down
Complain all the way to Darin top of complaint section I refused to pay for due date two weeks away
Posted by Linda Murphy
For the last 7 years I have been having problem with my bill they change the due date never knew every month new charges I could go on .Comcast needs to be stop.
Posted by Janie Haley
Sign me up for this one. Comcast charged me outrageous extra fees, equipment fees, ongoing for months, and I had enough and closed out the account, returned all the equipment, and of course they said i did not return the equipment, and tried to charge me even more money, sent that bill to collections and its a negative remark on my credit report for an erogeous bill.
I saved all my statements and bills, disputed with them repeatively while having the service, was overcharged repeatly, and now they claim i still owe them money.
Posted by Lawrence Gross
I currently have Comcast and get billed about $20 in fees every month. This has been going on for over 7 years at my current address. They also failed to mention that they now allow people outside of your home to use you internet (WiFi) and it supposedly does not affect your use but I have been kicked off of my network several times.
Posted by Troy Williams
I downgraded my services with Comcast which I have been a customer for over a year. I checked my credit report and Comcast is on it. I spoke with a credit agent and she said they gave to a collection agency and no mention of a payment plan or anything. What are my rights?
Posted by ms Comcast Customer
I had the same thing done on my account, they were suddenly charging me $5.99 for inside phone wiring. When i noticed it 6 months had already been charged and when i called to ask about why they are charging me for something I never requested, they had not answers for me. When I told them to credit my acct. for the bogus charges they told me they can only credit 3 months because they are not allowed to go back past the 3 months. I told the comcast agent to put me thru to a manager which he didn't want to do but finally after much bitching on my part he put me on hold and came back with a full 6 months credit. This was not the 1st time they have pulled such actions.
Posted by grace Donner
my account was charged for service protection without my requesting it. I had cancelled this and then it mysteriously reappeared as a charge on my bill. When I once again cancelled it, I was charged a service fee for the cancellation. Bogus charges for bogus service.
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