Defective Whirlpool Side-by-Side Refrigerators

February 6 2007

Whirlpool is having another round of problems another of it's products - this time its Energy Star® Qualified Whirlpool side-by-side counter depth stainless steel refrigerator. Consumers have complained that, as soon as the one-year warranty expires, so does the freezer's capabilities.

Complaints include the following:
  • The freezer's temperature gauge malfunctions (reading 50 degrees Fahrenheit when in fact it is 20 degrees below Fahrenheit).

  • Freezing temperatures cause the water in the drip pan in the back panel to freeze, thereby causing water to puddle at the bottom of the refrigerator and eventually leak onto the floor.

  • Extended Warranty not honored.
Deep Freeze
One customer complained that her refrigerator turned ice-cream into a block that couldn't be scooped for at least 30 minutes. The freezer started running non-stop, and the display showed 50 degrees Farenheit, while the actual temperature was less than 20 degrees.

Extended Warranty
Whirlpool allegedly will not honor its 2-5 year extended warranty for limited internal parts, such as the freezer temperature control. Whirlpool told one disgruntled customer that they would send a technician to look into the problem but the cost wouldn't be covered by the extended warranty.

A customer was told by a Whirlpool technician that her problems were caused by the drip pan being iced-over and that additional parts would be needed. Another technician said a new control board and several other components were required - for a refrigerator not even two years old. In the meantime, she had to melt the ice in the drip pan and scrape ice out of the bottom of the freezer once or twice a week.

Defective Whirlpool Refrigerator Articles

Lawsuits Filed Against Whirlpool for Defective Refrigerators
Lawyers are looking into a possible class action lawsuit against Whirlpool regarding their side-by-side refrigerators. Complaints against the fridge involve leaking water which causes freezing in the drip pan resulting in either ruined food or water damage to the floor.

Whirlpool Recall
Whirlpool is in the middle of another appliance recall, this one involving 2.3 million Maytag and Jenn-Air dishwashers.

Defective Whirlpool Refrigerators in the News

MAR-08-07: Lawsuit filed in western Arkansas against Whirlpool Corp., claiming the company has done nothing to fix or warn customers of leaky icemakers in some of its side-by-side refrigerators. [BUSINESS WEEK: DEFECTIVE WHIRLPOOL REFRIGERATORS]

Defective Whirlpool Refrigerator Attorney

If your Whirlpool fridge has leaked water, caused the drip pan to freeze and ruin food, or caused water damage on your floor, you may qualify for damages or remedies that may be awarded in a possible class action or lawsuit. Please fill in the form to the right to submit your complaint to a lawyer for a free evaluation.
Last updated March 23 2007

Reader Comments

Posted by
New York
My first Whirlpool fridge rusted badly and was replaced with another Whirlpool fridge. The second fridge started rusting soon after that, and the rust got so bad, the fridge door handle broke off. I was told by local distributor that Whirlpool does not rust-proof the inside of their doors, and so the rusting is from the inside and is beyond the consumer's control.

Posted by
I have had five drip trays replaced, one door and now the unit turns itself on and off by itself. This $6000 unit is defective, the drip tray design is defective, water does not go uphill. I am an internationally known aerospace engineer and this is a very poor excuse for a design.

Posted by
Luckily I was home and unplugged it before the house burned down. I would have been launching a suit for a new house. Instead I just need a working fridge soon. My family and I cannot live without a fridge any longer. Whirlpool neglects to call me back with information on what to do and as a result my present life is in complete disarray having no functional kitchen.

Posted by
The freezer side of the side by side is rusting. We called them about this & got zero help. The ice maker failed 2-3 times. Now the circuit board needs to be replaced @ a cost to us of $250-300. When we called we were offered 15% off a purchase of a new Whirlpool refrigerator.

Posted by
Had to replace the Ice Maker at under 2 years of age. Had to replace the "Start Device" (old days was a wire wound relay that lasted years, now a thermo resister type compound that cooks from the heat of the compressor). I was told by a tech, by the parts dealer and through on line forum that these parts fail at an amazing rate. The package I purchased to repair, came with 4 options to 4 different compressors used in my model unit.. why?

Greatest loss was time, could not afford to call a repairman and could not afford the loss of food, had to fix myself same day. Self employed, lost day of labor.

Posted by
The side by side is 6 years old and has had the compressor go out now for the 3rd time. This time they wont do a thing for me. I have lost food 3 times and paid for service calls. No one will even replace the compressor now because they tell me I should junk the refrigerator. It is new in my eyes. I should not have this problem. I paid $1100.00 for something that I would have hoped last more than 6 years. I called Whirlpool and they said "that is too bad, is there anything else we can help you with today" Unbelievable.

Posted by
I purchased my Whirlpool side by side brand new from Lowes in March of 2005. Model GD5RHAXNB00. The ice maker stopped working about 6 or 7 months ago, the freezer leaks water into the bottom of the freezer. I keep the freezer at its coldest to freeze the water to prevent it from leaking on the floor. If not, it leaks onto the floor. Upon my call to Whirlpool they could not assist me because the product is over a year old. Now I am having problems with the refrigerator keeping cold. I purchased Whirlpool only because consumer guide showed it to be the best on the market, I'd hardly call this the best and didn't think that in 2 1/2 years I'd be looking at having to repair. I think that if you are purchasing something of this value then the warranty on the product should be more than one year and if there is such problems with the ice maker as it appears lots of people are having that Whirlpool should at least repair. I would not expect to have these sorts of problems until the refrigerator is older - much older.

Posted by
Ice is also freezing around the fan behind the panel, we've also had past problems with the icemaker.
This problem has ruined food, damaged our bottom basket of the freezer trying to get it out. We have had to take the freezer apart several times to remove the back panel because ice has formed around the fan which causes a very loud and annoying sound, especially when it happens in the middle of the night when everyone is asleep and the noise wakes everyone up.

Posted by
The damages I have suffered are a ruined Kitchen floor and damage to my furnance from water leakage from my kitchen floor which leaked in to my basement into my furnace. I also have been put under a lot of stress while trying to resolve this problem with the store that sold me this refrigerator and their insurance company.

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