Santa Clara, CA: A consumer fraud class action lawsuit has been filed against lip balm maker EOS, alleging the product causes lips to crack, bleed and blister.
EOS, which stands for Evolution of Smooth, pays celebrities such as Kim Kardashian, Brittney Spears, Miley Cyrus, Hillary Duff, and others, to post pictures on Instagram and social media, creating a viral marketing frenzy around the product, targeted at consumers. EOS claims the lip-balm is, in addition to making lips smooth, a travel companion and a cure for health and hygiene problems.
Filed by Plaintiff Rachael Cronin, the suit alleges she purchased EOS lip balm based on these claims. As with all of EOS packaging, the packaging contained no warnings about potential adverse side-effects from the products use. Ms. Cronin began applying the lip-balm that same day she purchased it. Within hours of applying the product for the first time, her lips became substantially dry and coarse, what Ms. Cronin describes as feeling like "sandpaper,"causing her to apply more of the balm on her lip to achieve the results of becoming "sensationally smooth."
However, Ms. Cronin' lips did not become smooth, instead they began severely cracking on the edges causing flaking and bleeding from the cracks. By the next day, Ms. Cronin's lips and surrounding skin area had severe blistering and rashes causing her to seek medical care on Monday, December 7, 2015. Ms. Cronin was in severe shock and panic. Her symptoms lasted approximately 10 days.
Ms. Cronin shared the story of her experience with EOS and posted a picture of her face with boils and blisters on Facebook. The post set off a frenzy of responses from other individuals who shared the identical experience with EOS. It became clear this was not an isolated incident but instead hundreds, possibly tens of thousands of consumers may be affected.
Cronin is seeking damages on behalf of her herself and those similarly situated, and asking the company to address the potential health concerns. She is represented by the firm of Gregos & Gregos. The case is 2:16-cv-00235.
My lips are swollen itchy, swelling, pussing burning and blistering after using this product. My lips are burning as I type. I had started to use this product in April 2016 and started noticing a change with my lips currently my lips has changed colors I have darks spots on the bottom and top. I have seen my primary and a dermatologist and nothing I thought maybe something I've eating or lips stick nope I total thru everything out and still have the problems I was doing research and came across this, I had no ideal I actually had use two in from April to present day not knowing I used some today. I'm so ashamed... please help .... ADD ME TO LAWSUITE I HAVE PICTURES AS WELL.
PLEASE CONTACT ME I WANT MY LIPS BACK
Posted by Tiffany
I've had blisters on my lips many times while using EOS and I just thought it was a cold sore starting . I realized it only happen while using this product. Could someone tell me what steps I need to take to become part of this law suit?
Posted by pat
been using this product the more i used it the more my lips were burning i thought something wasnt right till i stopped using it and had rough time dealing with the recovery of my burning lips..help ..
Posted by Lorna Dobson
I have a bad case of lip and chin rash from using EOS over a week ago. I took a pictures of the rash as well as the offending product. What is in this stuff? I never had any problems with ANY other lip balm.
Posted by sheridan
Currently have products
Posted by Christine Massey
I had had terrible chapped lips after every time I used this lip balm on my lips. Actually gave me chapped lips. I knew something was wrong with these cute little lip balms , I've never had this happen to my lips all my life. Please enter me in this lawsuit.
Posted by Patricia Massick
I've notice my daughters' lip have been severely dry since they have been using EOS. I never gave it a thought and told them to put on more and apply it more often. Their lips don't improve and seem to be getting worse even with 4 humidifiers running 24/7 at home.. My youngest daughter is the worst because she uses it more often.
I'll be collecting all their EOS today so they stop using them.
Posted by Gail Martineau
I used it occasionally, but my lips got drier and drier so I bought one for home, work and my purse. My lips were swollen, my mouth cracking in the corners. Still dealing with the mess. Help!!!!
Posted by Jeanette
I thought I had eaten something bad. But it was this lip balm, as I use it everyday and the same kept happening and my lips became extremely dry and chapped I had strange feelings like nausea I felt light headed . Its a bunch of lies when they put these famous people on commercials trying to gain the trust of consumers. This is not right feel this is FRAUDULENT and I surely hope I do not get Cancer behind this product. As a matter of fact I will get this product tested myself.
Posted by Lasi9@comcast.net
Yep both my daughters have stopped using eos due to a drying rash on the corners of their lips. Good to know we r not alone on this.
Posted by Anne Knowles
I was wondering what was wrong with my lips. I can tak a picture and send it. My lips are cracking and blsdimg started with swellimg like a bump. Im 38 and never had this problem.
I have been using my boyfriends tangerine lip glosd.
Posted by sonya McCollum
I seemed to have an allergic reaction to this
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