Fingerhut Robocalling Class Action Lawsuit

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Pittsburgh, PA: A potential class action lawsuit has been filed against Fingerhut alleging violations of the federal Telephone Consumer protection Act, also known as the TCPA. Specifically, the lawsuit claims that Fingerhut, one of three companies under the Bluestem Brands umbrella, negligently places multiple calls to consumers' cell phones using autodialed robocalls, without prior express consent.

Fingerhut has two credit programs, one of which is called the Fingerhut Revolving Credit Account, and the other being the FreshStart Credit Account. In the past three years, the Better Business Bureau has received 1190 complaints against Bluestem Brands, 470 of which were logged during the past 12 months.

Online discussion boards are rife with complaints about Fingerhut telephone calls. One consumer complained that the company called his business repeatedly asking for someone he doesn't know. Others say that Fingerhut calls repeatedly, but leaves no message.

The complaint, filed in US District Court, Western District of Pennsylvania, against Bluestem Brands dba Fingerhut, alleges that Fingerhut placed automated calls using an artificial or prerecorded voice to the plaintiff' cell phone, without prior express consent to make these calls to his cell phone.

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Reader Comments


Posted by
Kevin Hawley
on
Very rude reps. Who kept demanding information with out Identifying themselves. I told them I was doing best I can Constant bombardment early in morn. and at night. kept hitting me with more interest and fees
I tried to explain I could pay more on the 1s as I am disabled and am only paid by the treasury dept. Once a month. They still demanded I pay then. Then they started calling my mom &, harrassing her. She lives in the same house as a senior and I take care of her. early in morn. and at night they kept calling her phone.

Posted by
jojo68
on
I received a call AT WORK from Fingerhut. My payment was due on AUG 13 and I paid online AUG 14. They were actually calling my work phone to harrass me about a payment that was one day past. I called them back to see why they would do that to a 10 yr plus customer who pays their payment on time and I was treated like a deadbeat who doesn't make their payment very rudely talked to. As soon as my account is paid off, I will close my account and never buy another thing from them again.

Posted by
donovsm stidd
on
I am less them a mouth behind on my fingerhut calls me 3 times a day . fingerhut as been nothing but stress. i am a disables, i have a bad heart. i dont need there stress there anything i can do

Posted by
cassandra F ali
on
I placed an order with fingerhut with the fresh start program, did not like it. It was a deep fryer. I could not get it hot nor was i able to get in contact with the manufacturer of the product. I did not get a return label had to call several times. Send the item back with a free return label, they charge me 22.00 for shipping and handling. I am not allowed to returned any item without being charge, bull. They send me a free return label and still charge me. I will never have any thing to do with Fingerhut and they told me over the phone i would get a refund.

Posted by
ZF
on
I had never heard of a company called fingerhut and have received Hundreds of calls from them in the last 3 or 4 months. They demand personal information when I call which no legitimate company would do, which of course I don't answer. I have had to install a call blocker on my phone while doesn't stop the voicemails.
I am concerned that my my personal information that was lost in the Target data hack a few years ago has been used to create a false account. I am not willing to give them the information that is demanded by them so that they can look up my account(if I have one). I am not sure how to resolve the issue.

Posted by
J Black
on
This is a terrible company, and i will never again do any sort of business with them. I kept my balance really low to begin with, and my payments totaled 13 dollars. I was not late by choice but rather because of a job that prevented me from being home during regular business hours to make the payment. Over the course of the 3 days that it took me to catch up i recieved calls from them every hour, on the hour. Really? For a 13 dollar payment!!! This would occur every month that i was unable to make the payment on time. Worse still, they WILL call you at 9pm... who does that? Oh yeah... fingerhut!

Posted by
Audrey Fisher
on
Fingerhut has called approximately 10 times while I'm working causing issues with my employer then they charged my visa two different payments amounts in one day causing my visa to go into the negative when I called them to try to revolve the issue they claimed they never received any payments which isn't true I called my visa company and they told me the first payment was approved
They still call everyday and use pre recorded messages which is illegal

Posted by
Karen Guzman
on
They call us at all hours of the night everyday first my phone then my husbands number..everyday at least twice a day and I'd hang up and they would call right back with a different number.

Posted by
Tracy Karas
on
I am past due on my finger hut account because I'm out of work for the last 5 months due to injury I've called them in the beginning when I was out of work hurt.
Sense then I received' 6-8 calls per day up until 930 pm how do I stop this I know I owe them money I will pay as you as soon as I get a comp check but aplease these calls are rediclious

Posted by
John Daughtry
on
They call the morning of the due date its not late till after midnight now it's to say I got unused credit they have been asked to remove my number but no got to the point it's all robo calls if you answer it clicks and a female voice says " I am calling to remind you that you have unused credit" or " you have had your credit line increased " several each mounth .
They are rip off company taking advantage of the poor or those with low ctredit score's high rates it's like the coal company's did to the miners you never get out of debt exorzminate percentage rates high late charges a $100 microwave at Walmart cost over $300 if bought from the finger people takes 36 months to pay off because you will ascertain at least 2 or more $25 late payments plus the hurassing calls wife had payment cleared bank and they argued with me it was late God what a rip off outfit

Posted by
Bridgette sears
on
Yes I change my number so many time Fingerhut just call time off night so I need to get sometimes

Posted by
Shawnnequa Elmore
on
I have had excessive calls from finger hut regarding issues with them.

Posted by
Virginia Thomas
on
I've had the same problem with Fingerhut. I pay every month And the bill never goes down. I'm so sick of this ripoff company. Is there any legal aid that I can get to get away from them

Posted by
Marcia
on
I am less than a month past due on my payment (waiting for payday on Friday to catch up) and I have been getting MULTIPLE phone calls every single day since about a week after my payment was due. Fortunately my phone has an app that automatically rejects calls from numbers that have been reported for spam repeatedly. So they try from another number and leave automated messages until eventually my phone catches on and rejects that one too. Seriously, NOT EVEN A MONTH LATE!!! I'm on disability, suffer from chronic pain, anxiety, insomnia and multiple other afflictions and I'm constantly being awakened by the first few beeps of my phone!!!

Posted by
Lorene Jones
on
I have been purchasing merchandise through the Fingerhut company for years and I still have an open account with them. I have alway wondered why low-Income peoples such as myself was able to finance and get merchandise at such a high price. Reason being they target low-income consumers with damage credit to sell them extremely high cost markup prices. Now it make since to me why I never get finish paying them because every time I make a payment it go toward something else and my bill never gets low. Wow what a shame and I am still paying them every month with my Fingerhut credit on there markups merchandise. And they have the nerve to blow up my phone requesting payments even if I am a few days late and even when I make the payment the calls still continue. I remember one time telling them to check their record or do they have an automatic calling system or something because I have already made a payment and I will still get calls like it's automatic or something until it registered into their computer or something very annoying. And by me being a cancer surviver I didn't need the stress. Thank god this issue was discovered by the Law.

Posted by
Lynita Gladney
on
fngerhut would call all times of night. and say i owe them money. when i had safe link on my account in case of emergency i was off work for a while and safe link took over the payment. and they still said i owe them money. and was calling every day knowing i had insurance in case of emergency. and i could not make a payment. They kept calling me for so long. i asked safe link to contact them . and let them know, i was no longer working.
and they took over the payments. but finger hut continued to call me.

Posted by
cj
on
Just called me 2x today about an increase. I was already informed via email twice. I called in to remove my number and was told I had to close my account to do that. I said I'm printing the conversation.
Then she spoke to a supervisor. Turns out they CAN remove me from sales calls. I asked to speak with the supervisor and shes gone for the day. the same one that supposedly made the call to exclude me 2 mins before.

I asked the rep to admit she was wrong but nope.

Posted by
Ed stahl
on
Yes called everyday two and three times a day for sometime

Posted by
Laura carter
on
After placing a order from fingerhut on line in 2011 I received calls on my cell phone up to five times a day. I never received the items I ordered! after speaking to a fingerhut rep. More then once they confirmed my address, still never received my items ordered i called daily for awhile i even called ups but I never could retrieve order! over two years of constant calls on my cell it has been a nightmare ! i i Would love to know where my order went ! They do not give me no answers! Also fingerhut is i believe on my credit!! so unfair still not sure if they are still calling I do not answer 800 numbers no more!!! Fingerhut should be stopped!!

Posted by
Dean R. Gregoire
on
I received multiple phone calls daily. Finger hut had my debit card number to make monthly auto payments, but stopped doing that. The calls started and continued for over a year, despite the fact that I called them repeatedly to request monthly paper bills if they weren't going to continue with automatic payments. They would not do this. They called early in the morning and late at night. They wouldn't tell me how much I owed, so I couldn't pay it off. After a year, I FINALLY received a paper bill, and in spite of financial difficulties I paid it in full just to get them to stop. I am a disabled veteran and on limited income, so thanks alot, Fingerhut, for NOTHING.

Posted by
Amanda
on
I have had numerous calls and numerous attacks on my credit report from fingerhut. Claiming I owe them money. I haven't even ordered anything from them yet I owe them. How is that possible.

Posted by
Frances Williams
on
I get robot phone calls all day over a past due debt. They send statements to work, but not once sent anything to my home address

Posted by
Larry
on
fingerhut served me with a small claims court for my past dew payments...I have joined the class action suit ...all the calls they made to my phone..

Posted by
Metropolis, IL
on
I am a single mom of an autistic son and Fingerhut and their other companies target low income families and charge ridiculous prices for sure. I have ordered a few things from each of them at times, such as Holidays. I had always paid my monthly bill until middle of last year. Hard times hit very hard. Anyway, I tried to explain to them and then make some kind of arrangement with them. I got nowhere fast. I got really tired of trying and just stopped. I also stopped answering my phone after awhile because of the automated calls I received. Eventually, I started getting letters and calls from other places who apparently 'bought' my account. Then...another one who also 'bought' my account from Fingerhut. Now, I have to go to court and pay double or more what I actually owed them and pay court costs. I don't understand how they can get away with this, but I was served papers to be in court soon. I'm so frustrated and upset. I get harassed and hung up on and now court?? HELP! Thank you

Posted by
Melissa Norwood
on
Fingerhut said i owe them more than $3000 i have always made my payments on time since 2007 big lie call all day and night

Posted by
Nicole Pierce
on
I've repeatedly request they stop calling to no avail. They even called twice the day I buried my mother!

Posted by
jarnetha carter
on
Well I sent my full payment in and they say I send them a 5 dollar money order when it was 500 .

Posted by
Kim Outen
on
I had brain surgery in 2009 and they were harassing me everyday and they wouldn't identify themselves over phone and were very rude too. my brain was swollen nobody wants to here that my body had to heal.

Posted by
Marble Williams
on
About 4 or 5 years ago I ordered some products from fingerhut. One of the items quit working about 1 or 2 months later. I had called them to see if they could fix it or exchange it and the air that they could not. They were being real rude about it as well. For the past few years I have being getting calls while I was at work and through out all hours of the night. I have refused to talk to them because they would not fix my item and they were being rude. So I blocked the number and they would call from another. 2 days ago they called under an unknown number so I answered and it was them. They wanted played so I paid them and I will never again deal with them.

Posted by
Cindy R
on
Fingerhut tried to tell me that I owed more on an account that was already paid for! They would call me all day long while I was at work but never in the evening or on weekends when I could answer the phone.

Posted by
Bonnie Valdez
on
Fingerhut called me so many times while I was at work and I told them not to call me any more and they still called over and over again. I got so tired of them

Posted by
Martha Hill
on
They have also caii me a lot.too.

Posted by
Shawn A. Edwards Sr.
on
Fingerhut allowed my mom to order unlimited items on my account, even though she wasn't the account holder and wasn't paying for what she ordered. She's deceased now and I had to seek out legal help to remove the charges from my account. I also have experienced calls to my home phone on numerous occasions to try and sell me product(s) I didn't need or want. SAE

Posted by
Randy Lee Spears
on
I got over the last 5years or so countless call from fingerhut on the same day my payment was due or a few days before it was due.contstant emails and messages also,they make your credit bad.

Posted by
Thomas Buyea
on
They would call and the phone would only ring two rings and I would miss the call, I would call back and automated equipment would answer but Not telling me who was calling or about what, I would push the button it said to and when I got a real bitchy sounding woman as soon as they would tell me the name of the company I would tell them I have No bill with that company, This would happen 2 to 5 times a week but I would always need to call back because it was from different numbers and I had to make sure it was Not Important !

Posted by
Patricia
on
Due to some financial difficulties I feel behind in November of 2015 they called me at least 15 or 20 times a day on my cell phone even late into the night.

I am a disabled person and I told them that I did not have the money to pay them could we work this out and they refuse to work with me saying that I had to pay payments of $250 for 3 months and that the finance charges would continue I would have to pick up regular payments after that. I'm retired in a pension and I did try to work with them but they were not willing to.

Posted by
Kenneth Atwood
on
I received many calls saying I owed 300.00 when I never even had an account

Posted by
Talicia lee
on
I have had calls from fingerhut

Posted by
kerron Johnson
on
Yes I quit messing with finger hut , after a guy shouted at me an told me to stop being sorry an pay my bill, all call at work I work at a day care, this guy was scram in at me in the phone, how rude!!!.

Posted by
Wendy
on
They have called my home pretending to be from the sheriff's department. When I returned the call to see what it was about I was immediately transferred to a rep from Fingerhut. They also called my sister in law's mom, my cousins wife, and my ex sister in law looking for me. That is extreme!! Oh and the product I ordered never worked so I refused to pay. This is the worst company ever!

Posted by
Christine Watson-Brantley
on
Yes

Posted by
Corpus Christi
on
I had an account with Fingerhut and it was disastrous . They quality of the products was bad and when i returned them it took forever to take off my account.
When i asked for the final bill i was given one amount that was sent in a cashiers check, they then sent me a bill for interest.
They continually harassed me with phone calls throughout the day seven days a week. The employees were rude and threatening.

Posted by
Donna Hymer
on
Fingerhut would call me sometimes up to 6 times a day knowing that I cannot answer my phone while at work. Now I have lost my job due to the frequency of my phone going off. I need to have my phone with me and on due to family health difficulties. I have made payments on the phone only to have them not applied to my account for more than 5 days causing even more monies owed on my account due to late fees. I feel that this is unfair and totally wrong. These continuing calls on nothing more than harassment and I want them stopped.

Posted by
Kimberly Caswell
on
I kept my phone on at work due to family health issues.They called me 1-7 times in a day, knowing I was at work. And often they would call every single day. I would tell that someone just called and they simply said I would be automatically called again until they received a payment. Sometimes I made over-the-phone payments in an amount they agreed to but it was never enough. Sometimes when I gave payments over the phone, they took it twice from my bank account.

Posted by
New Hampshire
on
Fingerhut refused to honor a warranty on a product I purchased. I closed the account. Now because I won't pay what they want and when they want they call my cell phone numerous times a day. Now because I won't answer my phone they are emailing me.

Posted by
timothy j ellis
on
Finger hut calls me all the time about back payment even though I'm still making payments. I pay them as much as I can and told then this and I still get calls

Posted by
Juanita Gladhill
on
In 2009 Finger Hut called me every day all day every 15 minutes to tell me my payment was overdue. They were very nasty. And upset me. I payed them. And I vowed I would never buy from them again! The calls stressed me out really bad!

Posted by
Frank LaRosa
on
I want to join any lawsuit against this company that has not only ripped me off, but they call me at any hour of the day and night and there is no one on the line to ask them to stop - if I block them, they call from another number while I am at work, home and anywhere else - I made a purchase for 120.00 - I moved and notified them i was moving and did not get a bill the next month - I got a bill 3 months later and they added countless late fees and refused to change the bill , even when they realized it was their mistake and they were sending the bill to my dad's house which is not where I live and I haven't lived there in 39 years. The cost so far I have paid is over 300.00 and they say I still owe 145.00 - I want to sue them so bad.

Posted by
Alabama
on
They robocall me all day and they have a wrong account on my credit report with late payments, causing my credit score to fall 200 points.

Posted by
Florida
on
I returned something and they're claiming I owe $50 for interest. I'm physically disabled and they are harassing me daily. I've told them to cease contact with me by phone. They call me twice a day every day. They call and will not identify themselves or why they're calling. When I answer, they ask you for your address and phone number and to identify yourself. This morning I told them once again that I will not do this until they tell me who they are and why they're calling. They hung up on me. The caller ID shows number as unknown. Please help me, I cannot deal with this harassment. Thank you.

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