San Francisco, CA: Home Depot USA Inc, is facing a proposed consumer fraud class action lawsuit over allegations it failed to provide services and products as agreed.
Filed by plaintiff Ellen Coffen of California, for and behalf of herself and others similarly situated, the lawsuit claims that Coffen purchased new cabinets from the defendant for $12,000 with a $3,000 installation fee and additional $50 fee.
According to the complaint, the cabinets Coffen purchased didn’t fit in the space designated for the kitchen installation, despite the fact that Home Depot installers had measured the space prior to their installation. Coffen claims that as a result, she had to return the cabinets to the defendant. Further, she had to pay for the second round of installation and the second set of new cabinets. Coffen asserts that the defendant allegedly failed to perform its duties and offer resolution when this issue arose.
Coffen states in the suit that Home Depot is in fact responsible as the DIY store allegedly assured her that they obtained the right measurement of the space to accommodate the cabinets that she purchased and that the cabinets were to be installed as part of their agreement.
The suit cites alleged fraud and deceit, negligent infliction of emotional distress, breach of the implied covenant of good faith and fair dealing, breach of express and implied warranties, false advertising, violation of the Magnuson-Moss Warranty Act and unfair business practices.
The plaintiff is represented by Stephen Noel Ilg of ILG Legal Office in San Francisco. The case is US District Court for the Northern District of California, San Francisco Division Case number 3:16-cv-03302-MEJ.
We hired Home Depot to remodel our kitchen. What ended up happening is having "sub-contractors" here at ALL hours...a person that tried to install our kitchen by HIMSELF....SUB STANDARD WORK! We had to have them come in to fix a drawer support that was damaged by the "sub standard do it yourselfer" Not to mention that our breakfast bar is not in line with the countertop opposite and cannot be corrected. YES, they "kind of" tried to fix everything....BUT POOR quality work! Luckily they have a new assistant manager for the kitchen stuff....BUT NOW....we are at yet another year later and we are being asked to sign off on a Settlement and Release
Agreement. HOW MANY middle class consumers are being screwed over by this multi-million dollar company? Any lawyers listening? Class Action Law Suit???
Posted by Anthony Burks
I have a elderly mother that went to HD in Auburn Ca purchase granite counter tops for kitchen and bathroom in Dec 2018. HD contractors sent demo crew in Jan 2019 upon there demo crew carelessness damage kitchen flooring. And broke kitchen window during the demo process. HD pays for window but not taken responsibility for crack tiles with pictures as proof still won’t take care of damage floors. Paid over $4800.00 for granite now out another $10,000 in floor repairs. To top it off the granite has cracked along top by sink. Clearly elderly abuse !!!! Bad business practice HD get a 000000star rating. way to go HD
Posted by len Ser
H. Depot sold us $3800 hund. dollars of "highest quality"-.. carpet ( we re-carpeted 4 lg bdrms.) WITH a TEN (10 ) year warranty- "..if any thing ..from manufacturer, to installation, fails to perform, as stated, we will repair or replace the carpet.." WELL, the carpet -NOT stretched - in correctly, showed glue strips after 2 1/2 yrs., formed "hills" in carpet- same time frame, & tears, along tack strip, unravelled at edges. We encountered DELAY TACTICS, in resolution, EXCUSES in response times ( had to be management training, due to repetitious nature) & the H. Depot" ÏNDEPENDENT " INSPECTION Co.,( ? ) was a front - the results stated - even though we own the highest cost Swedish vaccuum- "..the machine pulled out fibers..", did NOT address any of install, or resultant low quality manuf. issues. They attempted to blame US, for a scam on a nationwide basis,( sell, liquidate, poorly made product in colusion with large carpet manufacturing Co's. We have yet to take action, waiting for a properly atty'd. firm- & a class action, to be part of.
Posted by Yelssa
I bought flooring with a gift card. I didn't want the second box as I found the pattern too busy for my space. I went to return the second box. They just wanted to give me store credit. No. I used a gift card just put the money back on gift card. No. I should be able to get money back on gift card, return, or exchange item withOUT in store credit. I do not give out my personal information on the phone why would I give home depot my personal information. I can't even get my money or gift card increased or even exchange item. I have home depo now. I will never shop there again.
Posted by paige
My elderly parents decided to protect themselves from Hurricane Force Winds , as we live in Florida. The HD installed the wrong windows and subsequently the windows have been leaking and they have had all types of insects coming into the home. Unfortunately, my parents had come to trust HD being that it is a company that will be around should we need them.. Well they are no where to be found- this has been happening for 1 year!! They were there to take my parents money but did not finish the job. My mom has fallen in the house due to leakage. My father has meticulous notes and emails since this started. For a year now HD promises to fix it but they never do. The damage that occurred and continues to occur has caused mold, walls needing to be fixed and so much grief. My father reports that the HD did not have licensed contractors from one of the HD reps.
So sad because they hired HD for protection and they are not protected at all. They have not been able to arm the alarms in the house bc the alarm cannot be hooked up until the windows are installed properly. They have cancelled vacations and important events due to this fiasco. I believe the amount of substantial documentation that my father has will make an excellent case- negligence, elder abuse, faulty licenses on the part of Home Depot.
Posted by Richard
Home Depot sold and installed, though a company it selected, a sliding patio door without pulling a permit, even though the contract clearly called for it to get all required permits. The city clearly requires a permit.
There are problems besides the lack of a permit that I cannot go into, but I will be bringing suit in the Superior Court of California for the County of Orange.
Posted by David
On May 26, 2017 I had 10 charges to occur on my credit card in different amounts and within 3 to 5 minutes apart. it is June 3,2017 and home depot has yet put my funds back there fraud and credit card services should have caught them on the 2nd or third one considering the factor of timing 3 to 5 minutes apart they should have stopped them from making anymore charges until my back or myself was notified
Posted by Mika Cooper
I placed an online order for cabinets totaling approximately $4500. When the order arrived, it was left on pallets outside my condo, wrapped in plastic so I couldn't truly verify what was delivered. The form the delivery man had me sign after he unloaded everything also said the order was incomplete but he insisted everything was there and that statement was written in error. Since I never received a phone call from Home Depot and/or the cabinet makers verifying my order nor an itemized order confirmation email with the price of each piece I ordered I had nothing verifying what I selected other than my notes. The Home Depot website said I would be contacted via phone regarding my order before the order would be completed as well. With all this said, after unloading the pallets and opening up all of the boxes with my semi custom cabinets I found that my order had duplicates of two cabinets which meant I had two cabinets that weren't what they were suppose to be. I called Home Depot and the cabinet company. Neither was any help and told me to get assistance from the other. In the end the cabinets weren't allowed to be returned and I was stuck with the bill and had to hire someone (an additional cost) to help rebuild my kitchen so I could use what I was stuck with to the best of my ability.
Posted by Sandie
I used a contractor Home Depot promotes, REBATH, who did bathroom remodels without a licensed plumber. DORA *(department of regulatory agencies) for the State of Colorado issued a cease and desist order to REBATH. Home Depot did NOTHING after knowing this and still promotes REBATH
Posted by San Diego Home Depot/JW Carpet Installers Customer
Home Depot installed a thinner, light weight carpet than I paid for. It is the correct color, correct yarn fiber, from the same manufacturer,
I caught it on the day of installation. The installer, JW Flooring, examined my carpet sample, and stated that the new carpet will "fluff up" after installation. No way. The pile is short and a lighter weight.
That is a deceitful and fraudulent business practice,
So far, no resolution.
Posted by Salt Lake Bob
I hired the Home Depot, through their San Francisco Branch 59 DBA THD At-Home Services, Inc. to install new windows in my home. The installation was faulty, windows too small for the opening, etc. Told them to stop work. Despite promises from them to make things right, no one has contacted me from Home Depot for weeks. I call, meet with local store managers - and nothing. I believe that their cut-and-run tactic is calculated and purposeful- to throw resolution on the customer and likely costly legal costs.
Posted by David
Home Depot is Very Bad at the training it's Employed people on measuring any thing in store as well. I found out the hard way. DavidCarey
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