Home > Lawsuits > Hewlett-Packard Company Defective Pavilion Notebook
February 6 2007
A certified class action lawsuit has been filed against the computer company regarding certain Pavilion models of notebook computers. The class action claims the computers contain defective inverters. An inverter is the component that regulates voltage to light the display screen. When an inverter fails, the screen becomes extremely dim or flickers, rendering the computer useless. An inverter costs less than $20, but Hewlett-Packard allegedly quoted consumers $650 to fix the problem. The lawsuit also claims Hewlett-Packard knew about the defect before it sold the computers to the public.
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I purchased a special edition pavilion laptop with upgraded hardware and speakers that are no longer available. Actually returned another computer to purchase this one . over the last year under original warranty. the computer has never worked properly. HP tried to assist me in fixing problem over phone and chat several times was sent back to them back and forth 3x and mother board, keyboard many parts replaced still doesn't work they sent out another computer without the upgrades that doesn't work either. it is a year now and nothing was done in a timely manner they service dept and escalation dept. are not following the way they should. part of the Australian lawsuit they are supposed to be trained not to lie deceive or act in unproffesional manner yada yada yada. I still don't have a remedy or working device under original warranty. I did purchase an additional 3 year warranty because none of their equipment ever lasted more than 3 years. and I have been loyal to them for over 10 years and around 9k personally and in business about 30k.
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