Santa Clara, CA: Apple is facing a defective products class action lawsuit in Canada over allegations that it’s iPhone 6 and 6 Plus models have a defect which effectively results in the smartphone freezing or not responding to touch commands.
Following on from a similar defective products lawsuit filed in the US, the Canadian lawsuit claims Apple was aware of the problem but failed to take action to remedy it.
Filed at the Court of Queen's Bench for Saskatchewan, the complaint would include all Canadian iPhone 6 and 6 Plus customers. It alleges that Apple was negligent because it supplied a defective phone, "knowingly and intentionally concealed" from customers the defect and failed to provide a proper remedy.
According to attorneys who filed the Canadian complaint, Apple has so far only offered its customers around $300 as compensation.
Shortly after the product was launched in 2014, one of the plaintiffs in the class action alleges she bought the iPhone 6 for around $200, hundreds of dollars less than the regular price because she locked into a two-year phone plan contract. Then, a few months after the warranty had expired on her phone, it began to intermittently freeze up and failed to respond to touch commands.
The suit alleges that that the underlying problem is the touchscreen controller chips in the phone's motherboard, which are not properly secured and can malfunction with regular use.
Plaintiffs are represented by Merchant Law Group.