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Marriott Facing TCPA Robocall Class Action Lawsuit

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San Francisco, CA: A proposed class action lawsuit has been filed against Marriott Vacation Club alleging the company made unsolicited robocalls to the consumers’ cellphones using an autodialer, in violation of the Telephone Consumer protection Act (TCPA).

Filed in California federal court by lead plaintiff, Cheri Astrahan, the proposed action alleges Marriott Vacation Club had, without her permission, used an automatic telephone dialing system with an artificial or prerecorded voice, to contact her cell phone. However, in 2003, she had added her her cellphone number to the national do not call registry.

“Plaintiff requested for defendant to stop calling plaintiff, thus revoking any prior express consent that had existed and terminating any established business relationship that had existed,” the complaint states. “Despite this, defendant continued to call plaintiff in an attempt to solicit its services and in violation of the National Do-Not-Call provisions of the TCPA.”

According to the proposed lawsuit, Marriott Vacation Club, a timeshare operator, made numerous unsolicited telephone calls to Astrahan’s cell phone over a 12-month period. Specifically, she claims that beginning in October, Marriott Vacation Club contacted her on her cellphone in an attempt to solicit her to buy the time share’s services.

However, on October 25, 2003, Astrahan claims, she revoked consent for the time-share company to call her cellphone by expressly requesting that the company cease its solicitation. The revocation ended any prior express consent that had existed and terminated any established business relationship that had existed between Astrahan and Marriott Vacation Club, according to the complaint.

In her complaint, Astrahan asserts Marriot Vacations Worldwide has committed four violations of the TCPA and she is seeking $500 in statutory damages for each negligent violation and treble damages of up to $1,500 for every knowing and willful violation.

The proposed nationwide class numbers in the thousands, so damages exceed the $5 million threshold for federal court jurisdiction under the Class Action Fairness Act of 2005, according to the suit. Astrahan is represented by Todd M. Friedman, Adrian R. Bacon and Meghan E. George of the Law Offices of Todd M. Friedman PC.

The case is Cheri Astrahan v. Marriott Vacations Worldwide Corp., d/b/a Marriott Vacation Club, case number 8:17-cv-02139, in the U.S. District Court for the Central District of California.

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Reader Comments

Posted by
Alan Beck
on
The past call to customer service miraculously ended the robocalls for awhile but they have started up again. Called again to remind them they are once again in violation of the TCPA. Same sad line about how Marriott doesn't make the phone calls. I guess individuals so enamored with Marriott, smurf numbers and make robocalls just for the heck of it. We'll see if they stop again.

Posted by
Michelle Pounder
on
Add me

Posted by
Jan Gove
on
Some days I receive several calls. I have opted out, blocked #s, talked to a person and requested they stop calling. I will NEVER stay at a Marriott again. So tired of this.

Posted by
Pedro fernandez
on
I’m being bombarded sometimes daily by Marriot robot calls. They are feigning innocence but if you got a call saying “Welcome to Marriott “there’s no way you can blame but Marriott. I need some legal help here. As these guys are impacting my business in a negative way

Posted by
Darlene Long
on
They call me constantly! It’s a robo call and my cell phone is on the do not call registry! It asks me to Press 2 to opt out. I have pressed 2 over and over and yet they still call! This needs to stop!

Posted by
Diane Rose
on
Here it is Feb. 2019 and Marriott is still doing this. At lease once a week I get a robo call on my cell from Marriott. Why hasn't something been done to stop this? Why are the regulators allowing this to continue??

Posted by
Sheri B
on
Even though I'm on the do not call list and have opted out of being called by pressing 2, I still receive many calls per day from Marriot and Windham. SUE THEM!!! I keep records of all their calls and from which number they called from.

Posted by
Kelly S.
on
I have received so many robocalls from Marriott over the past year that I have at least 30 numbers blocked but it makes no difference. It goes on day and night. It's especially difficult when you are job hunting as you need to answer all calls nationally. I definitely feel harassed and am on the no call registry. It's getting to the point where I'm going to need to get a new phone number.

Posted by
Jesse Heinecke
on
I have received 5 calls from Marriott in the past week. Every time I have requested for them to remove my number, but they keep calling. Every time they call it has been from a different number so blocking them is not an option; it is starting to feel like harassment.

Posted by
Kelly sullivan
on
I had to cancel my cell phone line because I was receiving numerous calls a week

Posted by
RAUL JIMENEZ
on
I receive numerous calls a week from them

Posted by
Angela Guffey
on
I just received the call again 7724567819 and they use your local area code. I have remained on the line several times to tell them to remove me from the call list. I am also on the DNC register. When will congress make these ROBO calls stop, and fine the companies like Marriott that use them?

Posted by
David Friedeberg
on
I am receiving two to three calls a week. Requested they do not call. Blocked numbers and they call from other numbers

Posted by
David Friedeberg
on
I am receiving two to three calls a week. Requested they do not call. Blocked numbers and they call from other numbers

Posted by
verna Brown
on
I'm on the "Do not call list" which I keep remind them but they are still calling. I received the latest call tonight.

Posted by
Monica Driver
on
Numerous calls saying I won a free nights stay. I have asked to be removed but I keep getting calls

Posted by
Brenda Hetherington
on
Add my name please

Posted by
Pierre Belanger
on
They kept calling me every Friday for months, when requesting to get removed the person at the other end would hangup on me. Never will I go again in a Marriott.

Posted by
PETER MERCURIO JR
on
we have numerous times to stop calling us on our home phone. They tell us that we stayed at one of their hotels when we have not and we had one a free stay but ask for a credit card.

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