Netgear and Intel Defective Cable Modems

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Santa Clara, CA: In light of a recent defective products class action lawsuit filed against Netgear Inc., alleging its cable modems suffer from severe network latency spikes and do not function as advertised, other cable modems, including modems from Linksys, Cisco, Hitron, and Arris, are also being investigated.

The Netgear class action states that the defect stems from Netgear's decision to swap out the Broadcom chipset in the cable modem CM700 with the Puma 6 chipset from Intel Corporation. Intel has acknowledged that the problem stems from its Puma 6 chipset, which causes cable modems to suffer from significant jitter and latency on their network connections.

Hundreds of users have complained in online forums, and Netgear itself has acknowledged the issue. However, Netgear has failed to fix the problem for people who purchased the SB6190 modems, the suit states.

Cable modems containing Intel's Puma 6 chipset that may be affected include:

Arris SB6190
Arris TG1672G
Arris TM1602
Super Hub 3 (Arris TG2492LG) (commonly, Virgin Media)

Hitron CGN3 / CDA / CGNV series modems:
Hitron CDA-32372
Hitron CDE-32372
Hitron CDA3-35
Hitron CGNV4
Hitron CGNM-3552 (commonly, Rogers)
Hitron CGN3 (eg CGN3-ACSMR)
Hitron CGNM-2250 (commonly, Shaw)

Linksys CM3024
Linksys CM3016

TP-Link CR7000
Netgear AC1750 C6300 AC1900
Netgear CM700

Cisco DPC3848V
Cisco DPC3941B / DPC3941T (commonly, Comcast Xfinity XB3)
Cisco DPC3939

Compal CH7465-LG / Arris TG2492LG (commonly, Virgin Media Hub 3)

Samsung Home Media Server

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Reader Comments

Posted by

I have bought netgear for many years and currently have Arris and would like to know more about this case.

Posted by

Arris TG1672G had tons of issues, no one wants to fix the problem, TWC sells these and makes yo pay rent for them monthly. Here ---pay rent for Junk,

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