A law firm is investigating complaints against the Pottery Barn furniture retailer for allegations of charging additional fees for home deliveries on catalog-purchased items. Many feel that charging additional fees and/or not disclosing additional fees may be a violation of consumers rights. California state has strict consumer protection laws involving deceptive business practices, false advertising, and more.
Consumers who have ordered from Pottery Barn catalogs, Pottery Barn Kids, PB Teen and Pottery Barn Bed + Bath, or their online store may be unaware that they paid additional delivery fees or shipping insurance fees.
Pottery Barn is a part of Williams-Sonoma, Inc. Brands. The nationwide home furnishings retailer and its online network, PotteryBarn.com, provide furniture, home and garden, bedding, bath, gifts, tableware and china.
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If you have been charged additional fees for a Pottery Barn delivery in California, you may qualify for damages or remedies that may be awarded in a possible class action or lawsuit. Please click here to fill in our form to submit your complaint to a lawyer for a free evaluation.
I waited 3 months for a sofa. On the delivery date they were a no-show, no-cancel, no call. I paid the sofa in full. I have been on the phone for 3 days to the store and corporate but am getting the run-around. The sofa is stored only an hour from my apartment. I am at wits ends and don't know where to turn.
Posted by Lori Acree
Although I am not a resident of California, I am having a terrible time with my purchase and delivery of Pottery Barn bedroom furniture and crib. We have ordered three different times now, first order had discontinued items. Although cancelled, they shipped it four times! Second order was all different shades of Sun Valley Espresso. Billing is a nightmare all items are still on my credit card!!!! Disaster, to say the least!!!
Posted by Kristen RUHLIN
I was charged late fees on a couch purchase I never received even though I spent 3 months hounds them past the delivery date to get the couch. It never came I ended up canceling the order only to still get late fees and a suspended credit card??
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