A consumer fraud class action lawsuit has been certified against Roto-Rooter, Inc. on behalf of Roto-Rooter customers in thirty-five states who were charged a fee purportedly for "miscellaneous supplies." The complaint alleges that from October 1999 through July 1, 2002, all Roto-Rooter company-owned stores were providing customers with a preprinted invoice assessing a "miscellaneous supplies" charge on every service call. Company-owned stores were allegedly required to use the preprinted form invoices on every job.
The suit claims that that the fee was collected on service calls for drain cleaning or plumbing work regardless of whether miscellaneous supplies were actually used. If questioned by customers, the complaint alleges that Roto-Rooter intentionally misrepresented or concealed the nature of the charge and the basis for the "miscellaneous supplies charge."
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I CONTACTED ROTO-ROOTER TO HAVE A PLUMBER COME TO MY HOME AND REPAIR A FAULTY TOILET. THE NIGHT BEFORE THE UPSTAIRS TOILET FLOODED AND CREATED A HUGH FLOOD DOWNSTAIRS. WHEN THE MAN ARRIVED I TOLD HIM EXACTLY WHAT I WANTED DONE WHICH WAS TO REPLACE THE FLAP ($2.50) REPLACE THE FLUSH VALVE AND THE WAX RING AT THE BOTTOM OF THE TOILET. TOTAL COST FOR PARTS IS APPROX. $25.00. HE ALSO CLEANED THE 10 FT LINE. WHEN FINISHED HE HANDED ME A BILL FOR $685.00. TO THIS DAY I HAVE NO IDEA AS TO WHY I PAID IT. I AM GETTING A LITTLE OLDER AND I WAS A LITTLE CONFUSED ABOUT EVERYTHING THAT WAS GOING ON. ANYWAY, LIKE A FOOL, I PAID IT IN CASH. LATER ON THAT DAY I SUDDENLY BEGAN TO REALIZE EXACTLY WHAT I HAD DONE. I COULD NOT BELIEVE THAT I ACTUALLY GAVE THIS GUY THAT MUCH MONEY FOR A JOB THAT COST ABOUT $25.00 IN PARTS AND 45 MINUTES OF LABOR. ANYWAY, I CONTACTED ROTO-ROOTER AND AFTER SOME PHONE CONVERSATIONS I FINALLY RECEIVED A LITTLE LESS THAT HALF OF MY MONEY RETURNED. THE POINT IS THAT THE BILL WAS OUTRAGEOUS AND HAD I NOT FOUGHT FOR A RETURN OF SOME OF MY MONEY IT WOULD HAVE NEVER HAPPENED. THESE GUYS ARE GUILTY OF OVERBILLING, PERIOD!! I WANT TO BE PART OF THIS CLASS ACTION LAWSUIT BECAUSE I HONESTLY FEEL THAT THEY ARE WAY OUT OF LINE AND ARE DELIBERTLY BILKING THE PUBLIC. I FEEL THAT I SHOULD HAVE RECEIVED MORE THAN $300.00 BACK. THE FACT THAT I PAID THEM THE REMAINDER OF $385.00 IS OUTRAGEOUS.
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