Santander Faces Class Action Lawsuit Over Fair Debt Collection Practices


San Diego, CA: Santander Consumer USA is facing a class action lawsuit over alleged violations of the Telephone Consumer Protection Act (TCPA) as well as the Fair Debt Collection Practices Act. The lawsuit also alleges Santander breached its own contracts by charging improper fees.

Santander Consumer USA, which operates in the automotive finance sector, is accused using “heavy-handed tactics” to get consumers to pay their loans, tactics which alleged violated the TCPA. These tactics include making repeated and harassing calls to plaintiffs' phones.

Santander TCPA Harrassment Class Action Legal Help

If you or a loved one has suffered similar damages or injuries, please fill in the form to the right and your complaint will be sent to a lawyer who may evaluate your claim at no cost or obligation.

Reader Comments

Posted by
Gary LaMarsh
on
In may 2014 I financed a car through a car dealership which stated Santandar was a very good finance co. I been paying $400 monthly after putting $6000 down for a $15000 SUV as of May 2016 I still owe ove4 $14000 on the car more then the original loan was. I get calls constantly from them and fees are added on with no explation given when asked. I took out a deferment on payments for 2 months and they still reported me as late for the 2 months to the credit reporting agencies and refuse to correct it now my car is worth half of what I owe and I'm stuck with it. I'm disabled and feel like I was taken advantage of by the car dealership.

Posted by
jennifer
on
calling 6 to 7 times a day or more..also charging 10 dollars or more to pay by cc said it was a fee

Posted by
Andre and Maranda Bartley
on
We purchased a 2008 HHR through Santander USA back in 2012-13. After 3 months we flipped 4 times in the vehicle because it was a recall vehicle. The vehicle was totaled and our insurance company paid the loan off except for the $2000.00 that the Gap insurance was supposed to pay. Well Santander USA said that our gap insurance was cancelled and we owe $2000.00. We explained that when we said the 3 different contracts to get financing we were told that gap insurance was included. Now we are in debt $2000.00 because our insurance company paid the value of the vehicle and our insurance company said that Santander USA defrauded us and over charged us for the vehicle that we purchased through their company. We began getting harrassing phone calls threating to sue us. The calls were at all times if night and day. They called my job and family members telling them that we had warrants out for our arrest for non payments. I had to change my number because it was so bad. Some please help this company need to be shut down.

Posted by
Janice Cooper
on
I have received calls for several months from this company. The initial call was a message in Spanish (not my language) I determined the message was for Maria. The next call I got I answered & the caller was speaking Spanish, I was able to let him know he had the wrong number. He wanted my number so I let him know if you dialed it surely you know that # you called. I told him just call the last #on his list & if he got a ANGRY WOMAN than he'd know the #! I hung up. Several hours later I got another call no msg. I normally get 3-4 calls daily starting after 8 AM sometimes a msg. I'm so IRRITATED that I continue to get calls from a company I've NEVER used nor heard of. I told him originally that no Maria resided at my # & asked politely to not call but continues to call daily & talking in Spanish & my preferred language is ENGLISH! HELP ME PUT A END TO THIS NONSENSE add my name if we are pursuing a class action suit bc this is BS

Posted by
TINA JOHNSON
on
I had to go though santander for a loan due to credit issues and had the vehicle for 3 years. My fiance lost his job and I asked them if they could work with us on making lower payments until he found a job. They told me if I made a $200.00 payment I would be good for a month. 3 week's later they repossessed the vehicle. I didn't have the money to get my car back from a repossession , and like I was trying to explain to them my fiance was being interviewed for a job and it looked promising but they just wouldn't work with me. I'm very sad that santander would rather loose a customer and repo my car instead of lowering my payment until we got back on our feet. They really put us in a bad position. It's been hard to recover from their lack of professionalism.

Posted by
Hakeem
on
I wondering if anyone have a Santander account and it is reported as charged off and you are still in ownership of the vehicle (loan).

Posted by
Doug
on
It looks like I'm in the same category as most of the previous posters. Fortunately I was able to transfer my loan to my bank with much better rates and overall better practice. When I used them to buy my car, my credit was bad and I had no choice as my old car was wrecked. After paying on my car for almost 5 years, it seemed like I only paid down half of it. I apparently had $4000 left on my auto loan and there didn't seem to be any explanation for this. I missed 2 months of payments due to financial issues, they repossessed my car and I had to pay a total of $600 to get it back. They also kept calling saying I owed payments even when I made the proper payments (and sometimes more) on time! This company of as shady as they come and I would definitely like to be a part of a suit against them. They should not be doing this to people.

Posted by
Sandy
on
I had a car through Drive/ Santander for 6 years, the exact time of length of my loan.I had missed some payments but always made arrangements to get caught up. Once the last month of my payments arrived I called Santander to ask how I would rcv my title since I had paid off loan, only to be told that I still owed over $8000 in late charges and interest that was charged everyday I was late. Now that I've paid over $24,000 and had nothing to show for it as they repo'd my car because I did not agree with having a balance of over $8000. Something needs to be done about these situations and this company, it is obviously not fair to us people that have paid for our cars and then have them taken away being out thousands of dollars. Very sad and frustrating!!!!!

Posted by
Amador D Hinojosa
on
I would like to get on this Classaction as well. My wife and I got a Lil behind because we had to move due to another legal issue but they call us repeatedly and their late fees are extremely excessive.

Posted by
Melodye Courter
on
We have two cars from them. Currently been paying one on car for 48 months. Only paid 14000 for the car... My payoff is over 18000. They repoed my other car saying i was behind... Paid them hella money to get itback. Get a call stating that I am 90 days behind again... When I call them they are saying I have to talk to their Bankruptcy department. I am not in bankruptcy.

Posted by
Johniemae henry
on
I would love to join they repoed 2 of my cars after I made the payment and auctioned them off without my knowing it gave me the run around so I could not locate my cars

Posted by
Antiya
on
I would like too join as well.

Posted by
Sheila Scott-Wallace
on
I would like to join the class action law suit.

Posted by
Silvia
on
I am also trying to get legal help to help me with my Santander account. It is certainly a class action

Posted by
William
on
We have received TONS of ROBO CALLS from Santander Consumer USA. For several months we would get automated calls on both my cell phone as well as my fiance's. Sometimes 3-4 times PER DAY. They were automated, and you would hear a click and then nothing. They claim there were "ISSUES" with their phone systems. WHAT A BUNCH OF BS. I read we are entitled to $500 PER CALL. When we fell behind on the auto loan, we got as many as 10 calls PER WEEK maybe more, since they were harassing both myself (loan holder) and my fiance.

Posted by
Karen Rose
on
I would like to know if I can still join the lawsuit against Santander. I had an Auto Loan with them.

Posted by
Wanda
on
I'm trying to see if it to late to join the class action lawsuit against Santander Consumer USA .If not can someone please contact me.

Posted by
Kansas
on
I am inquiring about the class-action lawsuit that was filed against Santander in 2013. I'm wondering if the case has been settled and if I might be eligible to participate. I'm also wondering if I have any legal recourse against them for not accurately explaining the additional interest charged to my loan following a payment deferment which has come to $4,600.

Add Your Comment on This Issue

Fields marked * are mandatory. Please read our comment guidelines before posting.

*Name:

Note: Your name will be published with your comment.

*Email Address:

Your email will only be used if a response is needed.

*Your Comment:
Request Legal Help