Santa Clara, CA: A consumer fraud class action lawsuit has been filed against Sprint alleging it deceives customers regarding savings in its “cut-your-cell-phone-bill-in-half” promotion, and fails to deliver as advertised.
Filed in California federal court by Sylvia Nixon of Los Angeles County, the suit claims Sprint deceived her into changing cell phone services in May then failed to deliver on alleged promises to cut her bill in half, pay termination fees she says cost her $1,500, and give her three $350 Visa gift cards.
Nixon claims that had she been aware that Sprint’s “sales tactics rely on falsities that have a tendency to mislead and deceive a reasonable customer,” she would not have changed carriers.
“Defendant misrepresented and falsely advertised to plaintiff and others similarly situated that it would provide these services when defendant had no intention of doing so,” the complaint states. Further, “Defendant’s conduct will continue to cause irreparable injury to consumers unless enjoined or restrained.”
According to statements from 2014 promoting Sprint’s service-change enticements, Sprint indicates that it offers Visa gift cards of up to $350 for each line switched in order to pay for termination fees.
Regarding the cards, the suit states that Sprint “failed to provide … all three $350 visa cards.” Sprint provided her with two, “and even charged the plaintiff for them.” While the complaint does not say how much Nixon paid, nor does it specify the degree to which Sprint failed to offer the promised rate, it does state that Nixon’s rate with Sprint was “well over fifty percent of what she had previously paid.”
The lawsuit seeks certification of a class of all Sprint customers who accepted the offers, an injunction on current practices, unspecified actual damages, attorneys' fees and punitive damages. Nixon is also asking the court to make Sprint “at its own cost, notify all class members of the unlawful and deceptive conduct therein,” and to force the company to amend its advertising.
“[T]he injury suffered by plaintiff and members of the class is not an injury which these consumers could reasonably have avoided,” the complaint states. “Plaintiff’s reliance upon defendant’s deceptive statements is reasonable due to the unequal bargaining powers of defendant and plaintiff. For the same reason, it is likely that defendant’s fraudulent business practice would deceive other members of the public.”
The case is Nixon v. Sprint Communications Inc., case number 2:17-cv-01149, in the U.S. District Court for the District of Central California. Nixon is represented by Todd M. Friedman of the Law Offices of Todd M. Friedman PC.
When we were tricked and deceived into switching, my granddaughter and I both had IPhone 6s phones through AT&T. Sprint told us we would have to send them our phones and they would give us their phones, but we had to turn our phones in. we got our new phones, same as our old ones. My daughter wanted the 6splus and they sent the regular 6s. they told us to go exchange it at a Sprint store. We went to our local store and were told they couldn't exchange it. we would have to go to a corporate store. They told us the nearest one was 60 miles away .So I call Sprint & they said, yes, they will exchange it. So we drive the 60 miles & are told they wouldn't exchange it. We have to go to another corporate store, this one would have been just 10 miles from the first store. we drive back the 60 miles, and no the store wouldn't exchange it. I call again and they tell us to go back to the store that's 60 miles away, again!!! So, I drive back and told them I was calling as soon as I get there. I walk in, on the phone with Sprint, on speaker phone and the clerk behind the counter tells us he won't exchange it. even after the Sprint phone guy told him to. They tell us to send back her phone & they will send her one in 3 days. I refused to do it because she would be without a phone for all that time. So they agreed to send it right away. So I spent my whole day & a tank of gas chasing around after a screw up by them. Then I never got anything for my perfectly good AT&T phones that I returned. And to add insult to injury, I owe $1500.00 plus to AT&T for the phones and breaking my contract. I tried to get out of this Sprint fiasco and couldn't. I feel so betrayed. I beyond angry.
Posted by Kenneth VanTyne
Sprint keeps sending us bills several months after we left them and they don’t have a legit reason for charging us as everyone of their representatives we talk to has a different reason for that one bill
Posted by Diane
I too was deceived!! I'm so sick of Sprint at one point they cared that you were a loyal customer now they are sjust trying to get money from people because they know people need their cell phones! I pay over $200 a month for just using one cell phone!!!! Why? because the sales person said I needed the speakers, upgraded speed, a "free" tablet that is thrown a long in a package in order to get the best deal! 2 years later the phones I was paying month to month and paid off aren't mine.. I was actually leasing it the whole time and have to return them if I don't want Sprint anymore! what kind of deal is that!! I was never told that! For the free tablet that comes with the package well they added another line for it because its part of the deal. What the hell! Schemers! They didn't tell me about a new line having to open up and now 2 years later they tell me it's cheaper to pay the $10 a month line because I'm in contract with them which I had no clue that I was! (BTW I HAVE NEVER EVEN USED THE TABLET, JUST CAME WITH THE "PACKAGE" LIKE THEY MADE ME BELIEVE WAS A STEAL)
Posted by Dorothy Lewis
All the fraudulent accusations against Sprint are true ! They promised coverage at only 1% less then Verizon, said my bill would be 50% less after 1st month, the coverage is terrible, my bill is $4 more a month then I had with Verizon, and if you don't install the almost daily updates, your phone crashes. The updates instantly take you over your data instantly, and you incite more charges. Someone has to stop this predatory practices ! I'm almost 70 yrs old and the stress they are causing me almost daily could start effecting my health. Someone help us, please
Posted by Pamela Miller
I have been with sprint for 15 years.
They promise discounts that never come in due 450 in bill credits that is 11 months still waiting. & another $400 credit they issued for new s8 phones & now are charging me for. It is one lie after another. U call in they can't fix or they say they see the problem & you get transferred to 6-10 people telling each one why your calling & still don't get taken care of you go to the store & they start with lies & trying to get you talked into other things then all if a sudden your plan changes & you never authorized so you gotta fight to get that fixed. It's one deceptive lie after another & no one fessed up to anything they do wrong
Posted by mary
where is a class action law suit for all their deceptive and illegal billing?
Posted by Terri
I am so tired of being lied to. I have been a Sprint customer for over 12 years. Evenness you walk in the store you are lied to and talked into something. I was talked into getting the family plan with unlimited data and 4 lines for $110 a month. My bill is actually $349.74 a month. Whenever I call the representative just reads my bill back to me. I explain that I can read a bill but want to know why I am being charged all the fees and then they start reading the statement again. I can never speak with a Supervisor! I go into the see and told I need to speak with the salesman who sold me the phones. Of course he is not there and the manager will not help. After being on the phone for an hour with no solution only frustration I wake up to my phone being disconnected even though I set up automated payments. This morning I called and was told they did not see my conversation. Ugh so mad
Posted by KB
20 years I have been with Sprint, never had any other service. The last year and a half something has changed, there are:continued lies, broken promises, deceptive trade practices, months and months of ongoing incorrect billing without resolve, claim number after claim number, you will get bounced around from agent to agent and so called supervisors. Normal call will result in a no less than 2 hour call I have stayed on the line as many as 10 hours, most calls 4-6 hours. KEEP ALL YOUR CHAT RECORDS! May 2017 I went into what I told was a corporate store in MO while on travel because of the ongoing mentioned above. I purchased another phone from another carrier, went into this Sprint location ready to drop service.The representative talked me out of it offering me the BOGO with first line $100 unlimited everything, $50 for the next (same ulm) and all the other lines free. The Galaxy S8 just came out, that's what she offered me, plus she supposedly resolved my years worth of issues. Now I have 7 months of double billing, my bill has gone from $200 a month to $300 to $600 and this last one $1005.00. I called it quits with last bill as they wanted $600 to keep one phone on and one seasonal hold owing the difference of $1,005.00. My two other phones I had already paid off and disconnected lines (still getting billed for them) I went into my local Sprint corporate store Fort Worth TX, a very nice young lady and I've got to say best representative I have encountered thus far with Sprint, tried her best to help me (4 hours) At least she did exactly what I had done, got switched and lied to by every agent she spoke with and as a last result started a new claim again for me. I had my chat transcript's with me and countless emails (I took lap top in store) Now here I sit, my business line again shut off, had to purchase another phone from another carrier and in same exact mess I was in for a entire year prior.19 months of ongoing incorrect billing, intentional lies, no calls returned by SUPERVISORS as promised on date and time scheduled by SPRINT to resolve. I have suffered greatly not once but twice now with my business as a result of this. I'll join any class action lawsuit I can to resolve or start my own. I've given this young lady (manager) one last shot for SPRINT to do what is right. If not resolved by this time next week, I'll take those steps.
Posted by Tracy Gearheart
Lie continually, deceptive sales practices
Posted by Claudia Johnson
Multiple documented broken promises on our 15+ year service and service interruptions because we refuse to pay for returned device fees they incorrectly charged. Their mistake is on record, yet I lost business partners because of their mishandling. Escalation team set up back-to-back payment arrangements to keep service going while THEY investigated error. Now I'm being treated like I requested multiple payment arrangements and don't want to pay my bill. Is anyone representing customers that have suffered damages due to Sprint broken promises, billing errors, mismanagement and extortion?
Posted by Ru2bsi
Status: We've been with Sprint since 1996 - but due to the way their contracts show, we've been with them since 2008 - Which is not an excuse to abuse your base; with international customer service teams - which is another reason why they make very hard to talk to anyone; CHAT is the only option unless someone actually gives you a number to call.
SPRINT BILLING MISTAKE - CUSTOMER HOURS: 20 HOURS TIME, Ran thru 1 CHATBOX REP, 4 STORE REPS, 14 Sprint Retention Reps, 4 FINANCE Reps, 1 INTERNATIONAL Rep, 1 SOLUTIONS SUPERVISOR to fix THEIR BAIT & SWITCH mistake.
And its still not really fixed or no reasonable remedy considering they were going to continue to EXTORT Cash to turn on services, we've just got to wait out our contract, now that we've gotten them to finally credit their mistake (to think they were going to charge us LATE FEES too) and RUN FAST for another VENDOR!
The Rub is this, Sprint started doing this thing where they'd swap contracted lines and devices, and never really tell you what they're doing or distract you from the fact that, in order for this to happen another thing must happen like an new line.
Our case goes back to the Galaxy Note 7 RECALL (All we were going to be charged was the Device Costs, our phone lines were not new) - we got the NOTE 7 and was told for the amount we could get a Iphone for lease (which we got a new line for). It didn't bump up our bill too much; so we decided an extra phone wouldn't hurt.
Now fast forward to device recall of the Note 7, we decided since we had the 'extra' iPhone, we didn't need an extra phone (but moved the other number to that device) and moved the extra line to the iPhone - to just take the Note 7 back. and we'd have one device less; but since it was part of a service contract and recall was to replace the device, only remedy was to exchange the device for another - we decided to get the Galaxy 7.
So a year goes by, inventory shows Iphone (Lease), 2 Galaxy 7's (Purchase) & Ipad (Lease) - Not a problem whatsoever.
This year, the Iphone lease term ended and we return the device to the store, sprint never contacted us to return it; so we did it on our own, after noticing our bill showed a FEE to purchase the device. We terminated the lease & line (since its now not needed). They were to 'credit' the fee that was erroneously shown on the bill.
Then our bill goes up to $879 or $1100 depending on who you talk to or where you get the information - then we chat with them online and that's when its revealed that they had swapped contracts with devices, and when we pressed for details, they said - what we did doesn't matter the numbers are ringing to the right device - they assigned the iphone contract to g7 and then terminated the g7 contract.
And that's when the EXTORTION Started. When asked specifically what we were paying for, they said the remaining purchase price of the Galaxy 7, but when we pulled up our account we noted that the purchase was on the Iphone and that was swapped with the purchase of the Galaxy 7 - in essence they had swapped lines, service contracts and never updated anything when we returned the device. In fact, they didn't even show the return. but could clearly see when the phone number was deactivated.
Refusing to be EXTORTED $400 to turn on our device, we had them reset our account while they figured out what had gone wrong. And while we worked with Store next.
Service is cut off again. Went to store, found the rep who we returned the phone to and he vouched that we had returned the phone and they shared they see the device was returned, but since x # of days have passed they couldn't do anything. We had to now call Sprint Retention and have them fix it. They again reset our phone service.
4 days go by, and again phone service is cut off. This time I spend an amazing 2 hours on the phone with several case numbers - them stating for all the trouble I've been thru, each person should have given me case# to track my progress. Another stalling or EXTORTION tactic. They send me to International, then to finance then back to customer retention - back and forth no one any better than the next. In the end we finally agree to pay $273 - they agree to credit our account $406 (their internal mistake) and balance due is less than $200 and would not need to be paid immediately. Back Office team would be contacting us to confirm the changes.
Instead we receive an invoice confirming a $600 payment agreement that we never agreed to; which we ignored because it was not a confirmation from the 'back office team' and last night they again shut off our service, this time to state that we now owe them $400 - Another EXTORTION ATTEMPT on their mistake.
We call again, its the same speech, you must pay us $400 to have your services turned back on. We again state, NO you made the mistake, you must fix it. They say NO, you pay us or your services will not be turned on. We asked who made the agreement to the $600 payment arrangement. Show us proof it was one of us. That's when we were promptly sent up to the 'SOLUTIONS SUPERVISOR" = who was no better.
She apparently finds the mistake in the system and yet again makes no apologies, and wants to set up payment arrangements to again EXTORT and doesn't make it right that we had to fix their mistake; to turn on our services yet again.
If that is not a clear EXTORTION attempt on their mistake to begin with; I don't know what is.
After more back and forth, we finally come up with a solution that is equitable; but not for the time and effort for us to show them their mistake and them trying to EXTORT more than we owe.
Posted by Debbie Rhodes
Sprint is the worst company we have ever dealt with! My husband spent about 40 hours (no exaggeration) on the phone with them and made 9 trips to the Sprint Store, just trying to upgrade my phone. They said my Iphone 6 S Plus that we made payments to them for and finally paid off was not theirs, They said the IMEI number was not in their system, that the phone was stolen, lost, and on and on. They dropped many calls and of course, you can never get the same person twice on the phone. My husband talked to person after person, after person, having to retell what was going on over and over and over. My husband has the patience of Job, no doubt. I would have never done this! This is inexcusable of Sprint. Shame on you Sprint!
Posted by Suzie Wirths
I went into a contract for a free samsung - they set me up with their cheapest one and stated i would pay the $7 dollar a month rental plus usage fees $56 for only 2 months - after that the rental fee would be dropped for the remainder of the contract. Well after 2 months that did not happen and the excuse from 2/2017 to date is the salesman provided false info and i would have toi deal with it. I appalled with the criminal tactics they use to get people in -- something should be done tpo protect the consumers.
Posted by Carmen Torquato IV
Sprint has done the exact same thing to me. They are not honoring a free phone agreement when I signed up for Sprint and have not paid for my cross over to Sprint from Verizon which apoarently is now in collections. Is there a class action suit in effect right now?
Posted by Al combs
Sprint lied and defrauded me by stating I had a credit of $180.00 and sold me approximately $180.00 worth of Sprint products and then added the cost to my bill. I have been with sprint since 2005. Each time the contract is up one of the lying associates did something like this.
Posted by Victoria
My phone finally died after quite a long time, and I have to go into Sprint today to get my upgrade. I'm bringing a binder of my state's consumer protection laws and audio recording the entire interaction. They've straight up lied to me and my family far too many times; we've complained to them many times, but because we never had proof, nothing could really be done.
We've been with them since 2005, so we've been grandfathered into the unlimited freedom plan for only 120/month (for three phones), which is the only reason we're not switching.
Posted by J Rumrill
The Sprint salesperson sold us n the premise that Sprint would payoff the other carrier through "backdoors, " this was never the case. The gift cards were promised as a "gift for switching," and not for the amount promised. When I called the number on the cards I was told they would only pay a certain amount and did not include taxes and fees. Our bill was never corrected and I paid over $300 a month for SEVERAL months. When I would call customer service I was always told the billing issue would be sent to the "escalation department," it was never resolved. Going back to the original store for point of purchase the store manager told me the sales rep no longer works their for the reasons I had and with other customers. Sprint made an offer to help alleviate the final bill, I denied as they owe so much more!
Posted by Kristopher D Duval
Where do I begin? My first problem started last year when my Samsung phone screen went blank. I called sprint and they advised me to take it to a corporate store. I took it to the store and was told they could repair it. I picked the phone up and noticed that the screen was not seated in the phone. When I brought that to their attention I was told I would have to file an insurance claim by the employees at the store to get a replacement phone. I called sprint and was told the same thing. After some research I found out I should have sent the phone back to samsung but since I took it to sprint like I was told by them they voided the warranty by trying to repair it. After hoing back and forth with them for 2 days i was told I qualified for another line so instead of being out of a phone any longer I opted to add the line I received the phone for the new line and then 2 days later a replacement phone for the one they voided the warranty on. Even though they said they would not replace it in the first place so I ended up with 2 phones and a larger bill. I feel like they used a tactic to add a line. In July of this year I upgraded a phone and was told I qualified for a free tablet. I was hesitant about believing that and asked was it truly free. I was assured that it was and no significant change would happen on my bill. My bill for August was normal then my bill for September was 100 dollars higher than normal. I called and a rep told me that I was being charged for something that I was not suppose to. And that they would adjust my bill but it never happened. I have tried to get an explanation of why my bill was so high but all that happen was I'm transferred to one person to the next. I will have given them 600 dollars in 2 months for 2 phones and a tablet that was suppose to be free. They lie and deceive to take as much money as they can from people and it NEEDS TO STOP!!!!!!!!
Posted by olivior pugh
asurion charged me 745.00 to my sprint account. They seen it was by mistake in which they proceeded to refund but this was in march. The 745.00 took until August 2, 2017 to post to my sprint account. Causing my cell services to be disconnected about 4 to 5 times. Being this 745.00 was posted on my Sprint bill it also caused my bill to always reflect the 745.00 on top of my regular charges of 356.00. And when the 745.00 was not paid it would roll over onto the bill for the next month. Always showing as a late payment or a partial payment. On top of late fees and reconnection fees which were not fault of mine they were due to the 745.00 in which i wasn't responsible for. So now i have tons of late fees and reconnections fees that i was told would be waived.
Posted by Joseph Moore
June 30, 2016 I entered a Corporate store to purchase a Samsung Galaxy s7. The agent suggested "Galaxy Forever" with a lease for 12 months then I would be eligible for the s8. When I came in for the s8 I was told that I had signed the lease for 24 months. When we viewed the lease the signature was forged on all pages. I want out of the lease without penalty, and two payments refunded.
Posted by Elaine I McMullen
I'd cancelled my service with SPRINT, going to ATT. Subsequently 2 months later, Their corporate office had knowledge of the outsourced shady practices and waived the remaining balances. I went to the SPRINT store and was provided my bill depicting zero balances. I received an alert over 235.00 had been taking from my debit account. We'd began a diatribe as to why they'd stolen my money without authorization, consent and on an account that had a zero balance. I'd even read to them the email sent by corporate SPRINT in Executive office that my account was zero balance, and their empathic apologies. I'd had long conversations with this liaison in their corporate office as a sales person had charged over 1100.00 to my account a year ago in which they had to intervene. SPRINT's outsourced customer service after numerous arguments thereafter stated they'd reversed the 235.00 back into my account. I've given them 72 hours to refund my money;thusly I'm enlisting this legal option as a punitive measure to ensure future customers will not have to undergo this ordeal.
Shame on SPRINT, and this is the catalyst of outsourcing. I'm in on the class action lawsuit.
Posted by Jose Gonzalez
I also switched from AT&T to sprint to join the cut the bill in half promotion. Surprisingly, they did deliver on slashing my bill in half.
However, i purchased protection plan for my note 5. The same day i bought it, i broke the screen (slipped while installing case and screen protector). I was charged $200 dollars to fix my phone which i dont think I should have paid, what am I paying protection plan money for?
The service is extremely horrible, i show 2 - 3 bars of 4g LTE but i cannot load a page when i am in my neighborhood. I never had this problem with AT&T and to make it worse, my calls are constantly dropping, my son's phone is practically unusable other than for text and games because when he calls, his voice sounds so digitized that you can't understand him. I am afraid to call because their customer /technical support always end up with them trying to sell me some upgrade to the service. I just want to be done with this account and GTFO. It was the biggest mistake i have made in concerns with mobile phone service. I will also be looking closer to my billing statements now that I see people were being charged extra and stiff, i will update this post if i do find anything wrong.
Posted by Madge Clarke
On July 4th I changed my plan to the Unlimited Freedom plan because i was told by Sprint that I could get two phones for $100 which includes, unlimited talk, text and data. This plan also includes 10 GB of mobile hot for each phone. On July 29th I tried to sign into my hotspot and could not get in. I called Sprint on August 2nd about this issue and also tried to talk to them about my bill because they are charging me $110. for the two phones instead of the $100 they promised to charge. The representative told me that unless I have autopay, I will be charged the extra $10. monthly. I told her that when I signed up for this plan, they did not inform of that. I told her that I am not going to pay that amount because that is not the amount that they quoted to me. She also told me that my hotspot should be working and basically hinted that i did not know how to use it. I told her that we signed into my daughter's hotspot and that her's worked perfectly fine. The representative told me she was going to transfer me to someone who could help. I was left on hold until the phone gave me a message that stated they were closed and the phone hung up.
Another issue that I have with Sprint is that for approximately one year, I have not been able to text to any short codes. I have called on numerous occasions and have taken my phone to their service location and they don"t seem to know how to fix the problem. In this same conversation, the representative said she did not see where I had taken the phone to a repair center. I told her that I have done so several times.
Posted by Adam Anderson
Sprint is apparently a bunch of liars I've been with them less than a month and very unhappy with them. 1st off nobody told us we would have to pay a month ahead So we are paying for service we haven't even used yet. And they lied to us At the store I ask no Less than 4 times if where I'm happy with the service are we able to cancel without any means the answer was absolutely. Now we find out they also lied about the price we were supposed to have a deal that was $90 for 5 phones now we find out that's only if you sign up for automatic payment which there was no mention of when we signed up. This company is nothing but a bunch of crooks and liars man do I regret switching companies contacted a Consumer advocates hope they're able to help otherwise we're just stuck. And as far as or customer-service goes there is none of that at all just very rude people who aren't willing to help.
Posted by M. Ruth Reyes
Sales person at Av mall told me I was going to own my phone at the end of the lease, that in order to get my phones I had to sign up for the expensive insurance coverage. That the coverage was very decent. It was all a bunch of lies at the end of the term they keep my phone I don't get my down payment for the phones back I get to pay taxes for a phone that is not going to be mine and the service is super bad dropped calls all the time someone hacked and stole my credit card information and the expencive/protection total protect team had no idea what to do.
Posted by Patrick
Called to cancel on the 5th of July 2017 , and was told last day of service would be July 7th 2017. Knew that a couple of lines were still under contract until September 2017, but was willing to pay the $100.00 per line to leave early and unlock those phones (iPhone 5s's).
Have been waiting for the final bill to pay off Sprint and wash my hands of them. Saw bill today and checked the detailed breakdown. NO Early Termination Fees added, just service charges like nothing happened at all on July 5th. Called and yes confirmed that as far as Sprint was.concerned we still were customers. They said they could put in for service to end on August 7th and that was all they could do. The hell I am paying for another month!
Posted by Jennifer lucidi
I have been dealing with sprint and their horrid customer service they have stolen money from me for the last time
Posted by Jake Hilts
We made the mistake of singing up with Sprint in 2015. They said they would pay our early termination fees form our previous carrier if we sign up with them. Well they didn't. I hate Sprint! Sprints customer service is a joke and their cell service is the ass of the joke. We were on roam at home. They also stole my phones. I turned them in at a corporate Sprint store and they said I never did and they billed me for them. We had them do an investigation on that and they said they didn't have any good camera angle of me returning them. Thats ridiculous, they have like 20 cameras in one little store. Even though we canceled our service they decided to bill us for a tablet that they gave to us for free.
Posted by Laraine Bonds
Sprint has been charging me for tax and 911 in 2 different counties as well as other billing issues.
Posted by Jason
I was with sprint for 5+ years never really had any issues they didn't promptly correct. I believe Feb or March this year I changed my plan to the "Unlimited Freedom Plan" and upgraded my phone. I think the first month was ok, but on the first day of month 2 they shut off my data claiming I exceeded the 100mb of allotted "roaming" data for the month and the my data would be restored at the start of my next billing cycle. Sprint advertised and reiterated to me when I called, I think April 1 or 2nd, that "roaming was included in my "unlimited" plan anyway." So this began a several month issue where I had to contact sprint many times through several platforms to attempt to resolve the issue. The first time I called I was told not to worry, roaming was included, and that my data suspension should be correct within a few days and until it was, I would receive a daily credit to compensate for the matter. The rep said an antenna was having some issues and should be fixed by the end of that week. This supposedly was the reason my phone caused the "roaming issue." I was told sprint would call me back in a few days to make sure everything was working correctly. I did not hear back from them, I called roughly 5-8 days later. Again the rep more or less said I should have service in the area I was in and that "roaming was included in my unlimited plan," however went on to explain that although that was included it was somehow limited to 100mb!?! This made no sense to me so I started getting really frustrated at this point. Eventually the next billing period started. Morning of day 2, data suspended for exceeding 100mb roaming. Also during these phone calls with sprint they try to argue that the data suspension only applied to areas where I was "roaming" and in "normal sprint service areas" my data would work. Between where I live, where I go to get groceries and where I go to school, I drive a span of 120-150 miles easy. So for school I pass through at least 4 rather large cities including Tulsa. My data related services did not work anywhere, only when connected to wifi, which wouldn't be sprint. Anyway, instead of legitimately attempting to solve my problem, they said they "escalated" my issue and that it would take 24-72 hours for them to call back. No call again. I call sprint again. Now they tell me they are trying to figure out why the data is suspended, not once just removing the suspension to begin with. So they whole time, no data services on my phone. So this last Monday, I think June 19th I finally gave up and called to cancel my service. I think I was patient enough. 4 months of no resolutions I should have the right to walk away. During my very first call I was offered some way to trade the phone that was only a month old, for another phone but was going to have to pay some deposit. I refused because not only could I not afford the deposit, I thought that was ridiculous. Each interaction I have with sprint the had me do all the typical trouble shooting stuff but none of that obviously was working. So when I called to cancel on Monday they said I'll get an email telling me what steps to take to return the phone and that I would not be charged for ending the service agreement. I didn't get any email or hear from sprint. So again I call them, which is now Wednesday, the 21 of June. The lady I talked to was very polite and attempted to help me however she could offering to replace my phone through it's warranty! with no charge to me, but after months I didn't want to start over with another phone. I strongly did not believe the phone was the problem and did not want to want another billing cycle after going through the hassle of exchanging the phone, to see if they suspend my service again, all while not having the service restored again for the month of June.so basically wait out June with no data, then see if I'll have no data again for the month of July! So this is why I declined the offer to exchange my phone. Plus at this point it was 3 solid months on frustration and no help so I was done with sprint. During this entire time I was paying my bill and in full. I was not given the "daily credit" I had mentioned that was offered in the first call. I was given one $5 credit for the April-May billing period. Also, it seems that since I'd often pay my bill early, I was not receiving the $5 off credit for auto pay although I was enrolled in it. Back to the Wednesday day call, I requested sprint credit me for what I was charged for the data plan since I only was given a less than 48 hours each billing cycle for the service. I was paying for the month when i paid for the service not 24-48 hours. She didn't have the authority to do that stuff so I asked for a manager. She transferred me. The manager began to tell me that not only would I not get any refund but I was going to be charged for canceling my service. I argued I was already told that was not the case and continued to argue that after months of problems, I had given sprint an appropriate amount of time to resolve me issue and that I needed to cancel. He tried offering me a $25 credit and to exchange my phone under its warranty while stating I would be responsible for the phone and if I cancel, the service cancellation charges associated with doing so. I, for the previously mentioned reasons, stuck with my decision to cancel, and reiterated I would not be paying sprint anything to cancel. I was told I would be contacted by sprint. Then today, June 24th, I get an email starting I can either return my phone and pay sprint nearly $600 for the lease agreement, or can pay them $198 to keep it. Well today is also my birthday and guess whose mother bought them a phone for the occasion... anyway I started a chat with sprint today to try to resolve the issue again by returning the device. The chat ended with sprint telling me they intend to charge me for ending my service agreement and the price of the phone, so now we are talking charges north of $1000. Not sure i mentioned it but the account is one device and one line only. I would argue that sprints data advertising and language in their agreement is also incredibly similar to the mentioned case. I think the advertising is misleading to the consumer. Also their sales staff clearly does not understand the difference between the unlimited plan including roaming and sprint only allotting 100mb a month of "roaming" and that this is not "unlimited." I actually chatted with sprint and asked the questions spedicially and said will my data be suspended for roaming if I have this "unlimited freedom plan." I was told "no, roaming is included... but it clearly isn't. What they actually mean is that roaming is available, not included. For a similar example; even when a phone has no minutes left, as it used to be/for "go-phone"/prepaid phones and devices, or for some reason isn't activate, emergency services can still be called.
Posted by Dave Carlson
Tried to accept sprint offer for lower price on 4 lines but waa refused, sold me defective phone, cant use in non profit organization
Posted by Danny Tuan Vu
How do I get on this law suit? I'm actually on the phone with Sprint this very moment for the 4th time to settle a false advertisement when they talked me into upgrading my phones and opened 3 additional lines on my account. Even after multiple calls, they RMA 3 phones and left the phones on the unauthorized lines open.
Posted by Keith P
The new promotion where unlimited talk text and data for 100 for up to 5 lines, was a total scam as well. We were told if we bought 2 phones the others were a BOGO. It took months of having to call each month to get these credits on our lines. We have a family of 3 but waked away with 4 phones and 4 lines. One phone has never even been charged and turned on. We also just found out that after12 months on a 24 month contract, the additional lines were 30+ more a month. So I get to pay $60 more a month, and one line we were forced to take from Sprint, and again, the phone has never even been turned on.
It has become very clear that the stores and Sprint Corporate were not communicating. The stores just wanted to make a sell, and corporate does not care about what was said or sold to you. It was a bait and switch scheme to get new customers.
I agree with the above comments:
Sprint quotes in the store did not match my first SEVERAL bills.
Their coverage is no where near as good as what I had with AT & T.
No one seems to tell you the same thing when you talk to store reps and customer service.
In general, they are not a trustworthy company.
Posted by Chuck
I have also been mislead by Sprint on numerous occasions.
The latest being when my wifes phone started malfunctioning. I have insurance, so I took it to Sprint to see if they could fix it.
I was told that it would cost $150 - $250 to fix or replace the phone ...and ... therefore I was better off buying a cheaper new phone.
So... like a fool, I bought the new phone for my wife. After not sleeping for a night, I did some research. --- Long story short, it turns out that because my phone didn't have water damage, (or ANY damage) it was FREE to have fixed or replaced.
Sprint then decided I could return the purchased phone and they would fix the old one.. when they couldn't fix the old one they decided to replace her old Note 4 with an inferior S6... when I complained, I was told I had to take it up with the insurance co. Never could get it resolved with them. The insurance co. would tell me it was sprint and sprint would say the opposite.
To make matters worse, when I returned the phone that I was talked into buying when I thought it was to expensive to fix the old one... I was supposed to get a credit for the money I spent on the returned phone. ... NOPE... not a penny credit yet and after a two hour phone call with them it doesn't look like they are going to even attempt to resolve this.
Posted by Jill
Sprint had me sign a two year agreement, with an installment plan for purchasing my devices. My devices were supposed to be on an installment plan lease to buy program, and mine after the two years. They are now saying that this was a lease, that the devices were never on an installment plan (even though each statement showed a billing countdown to the last payment) and are not giving me my phones. They still want to charge me $20 over device (4 devices) per month, or have told me I can pay for early termination of the lease ($200 per device.) This is not what I signed up for.
Posted by Carol Cook
Sprint deceived me as well regarding savings in its “cut-your-cell-phone-bill-in-half” promotion, and fails to deliver as advertised.
Sprint quotes in the store did not match my first bill.
Their coverage is no where near as good as what I had with AT & T.
No one seems to tell you the same thing when you talk to store reps and customer service.
In general, they are not a trustworthy company.
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