Sprint Facing Consumer Fraud Class Action Lawsuit

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Santa Clara, CA: A consumer fraud class action lawsuit has been filed against Sprint alleging it deceives customers regarding savings in its “cut-your-cell-phone-bill-in-half” promotion, and fails to deliver as advertised.

Filed in California federal court by Sylvia Nixon of Los Angeles County, the suit claims Sprint deceived her into changing cell phone services in May then failed to deliver on alleged promises to cut her bill in half, pay termination fees she says cost her $1,500, and give her three $350 Visa gift cards.

Nixon claims that had she been aware that Sprint’s “sales tactics rely on falsities that have a tendency to mislead and deceive a reasonable customer,” she would not have changed carriers.

“Defendant misrepresented and falsely advertised to plaintiff and others similarly situated that it would provide these services when defendant had no intention of doing so,” the complaint states. Further, “Defendant’s conduct will continue to cause irreparable injury to consumers unless enjoined or restrained.”

According to statements from 2014 promoting Sprint’s service-change enticements, Sprint indicates that it offers Visa gift cards of up to $350 for each line switched in order to pay for termination fees.

Regarding the cards, the suit states that Sprint “failed to provide … all three $350 visa cards.” Sprint provided her with two, “and even charged the plaintiff for them.” While the complaint does not say how much Nixon paid, nor does it specify the degree to which Sprint failed to offer the promised rate, it does state that Nixon’s rate with Sprint was “well over fifty percent of what she had previously paid.”

The lawsuit seeks certification of a class of all Sprint customers who accepted the offers, an injunction on current practices, unspecified actual damages, attorneys' fees and punitive damages. Nixon is also asking the court to make Sprint “at its own cost, notify all class members of the unlawful and deceptive conduct therein,” and to force the company to amend its advertising.

“[T]he injury suffered by plaintiff and members of the class is not an injury which these consumers could reasonably have avoided,” the complaint states. “Plaintiff’s reliance upon defendant’s deceptive statements is reasonable due to the unequal bargaining powers of defendant and plaintiff. For the same reason, it is likely that defendant’s fraudulent business practice would deceive other members of the public.”

The case is Nixon v. Sprint Communications Inc., case number 2:17-cv-01149, in the U.S. District Court for the District of Central California. Nixon is represented by Todd M. Friedman of the Law Offices of Todd M. Friedman PC.



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Reader Comments

Posted by
Cassandra Fish
on
I am totally disgusted with Sprint! They have not honored the promotion for two of our phones that we upgraded to. The Essential phone that was advertised as practically indestructible by the company, (which they didn't sell cases or screen protectors for at the time), dropped once and is useless. Sprint will not replace, and is no longer selling them. (I loved the phone, BTW.) We have called and chatted with them more times than I care to admit. So much time wasted. I cannot believe the inefficient and unbelievable company that we seem to be stuck with. I went to a store and spoke with a manager who said she would email this group to see what she could do, and she was supposed to call me back in two days. She never did, so now I have to either go back to the store or pursue yet another call or chat with wasted time. I am so sick of Sprint. What can we do about this?????

Posted by
Elizabeth Hamlett
on
I am also a victim of the Sprint I had the service turned on change from T-Mobile to Sprint and was told they would pay my T-Mobile bill off which they have not I received the buy one get one free phone they never sent the free phone when I called and asked about the free phone they sent it to me and have been charging me for the past year-and-a-half for free phone I can never get anyone to tell me anything straight I've asked him repeatedly and spoke with every supervisor possible to talk to can't understand half of them the way they talk and I get no results now my phone bill is up to $377 and an order for them not to shut it off so that I can change phones they're going to send this to collections they say I owe thousands of dollars for two phones one being free and continue to charge me for that works customer service so they're going to put a cat case action suit to find out what is going on I get no help with us it's ridiculous to be treated this way

Posted by
Aaron Paolilli
on
First and foremost I want to state that I am an Uber Driver who has unlocked all my Momentum Rewards. One of the Rewards Participants is Sprint promising $100 Dollars for every Line that you switch from your current Carrier via Visa Gift Card. I set up the Business Account and Switched 2 Lines, and created 3 more supposedly free Lines. Two Months later I called Sprint Rewards to find out why I have not received my 2 $100 Visa Gift Cards. They went on to tell me that I was Disqualified from the Rewards because I had not Confirmed the Email that they sent me regarding the Rewards which I have no record of ever receiving in first place and that because I had Changed my Number after Setup due to an Uber Customer who I had given the Number was starting to Harass me. Now that I have decleared that I will not pay them another Dime until this is resolved they have shut my phones off but continue to charge me a Monthly Contract fee for a Contract that I do not have. I am month to Month. I do have a Lease on the Phones but they are charging me for an Active Service that is not Active. They have since sent my Bill to a Collection Agency further damaging my Credit Score. The Bill is now up to $500 from when it started at $200. Also I am being Charged $15 a Month for those 3 Supposedly free Lines.

Posted by
Maria Duni
on
The worst company ever I had to deal with; terrible customer service. They have ruined my days since October 2017...I am still waiting to give me credit for the $700 they have overcharged me...I have called customer service, spending hours on the phone, talked to many supervisors, visit the store 6 times and no results even though everyone can see on the record that i was unfairly overcharged... every time they lied to me telling me they will fix it and give me credit but this never happened,
instead Sprint disconnected my phone.
I am very disappointed! Shame on them! I think soon this company will pay badly for how awful they treat most, if not all, customers.
I am not going to pay their unfair bill and i am thinking on suing them too, also filing a complain on BBB, and posting on social media to create awareness and maybe I can save the day of some good, and hard working people.

Posted by
Amanda Y
on
I have been one of the many victims of Sprint for given false information about services recently in the last 2 months. Not only have they triple charged me but are not willing to work with the general public and everyday consumer after charging astronomical amounts.

I was told when I received my upgraded phone I was going to be receiving a "FREE TABLET" and was told that I could add on a $30 a month unlimited plan and I denied the services. The rep said that was fine and I could gift the tablet out or use it off line. I received the tablet powered it on and proceeded with the set up. Since I did not agree to the service plan I planned to use it on Wi-Fi only with no data.

A month later I received a bill for $237.25 including the activation fee and $30 plan that I refused. I called Sprint and was transferred 4 times and was told several times that there was nothing they could do. I was given a case number 88161 and someone would be in contact with me to get this resolved. Fast forward to today I spoke with a Sprint Rep threating legal action; filing with BBB and consumer affairs. He stated someone would be in contact with me from the corporate office in 24hrs.

Has there been any luck with class action suits against Sprint?

.

Posted by
Harold
on
i have had sprint for over 20 years i like my iphone 6 now it is doing anything it wants to and they tell me there is no problem i think they are trying to make me get new phones,i set things on my phone and them they don't work or change it self

Posted by
Alexander Kasse
on
Sprint has taken my moment for the past 3 months with zero shame. I have call records and times, I even have interaction number. Please help

Posted by
La Sharon Allen
on
I switched to Sprint over 10 months ago from Verizon. Buy one get one free supposedly. I was told that I could upgrade in 12 months which I did. First the store put my new phone on a new number for the lease agreement charging me $10 per month for a line which I did not have. It took 10 months to get it removed and I have not been reimbursed for it. The buy one get one free is not free and this information is not in their written contract but an internal policy. When I upgraded my phone LG5 to an IPhone 7 plus, they took away discounts and made me pay full price for the second phone which was supposed to be free. I paid taxes on the phone and that is all that was required. I never left Sprint but I was penalized for upgrading my phone. I decided to leave Sprint after going back and forth with them and they admitted that this language is not in their contract. I paid off all three phones on the family plan because once I upgraded my bill went from $136 a month to $211 a month and I began to question. They told me there was nothing that they could do. This information isn't even provided by the store for upgrading and they leave that information out. I was told when I upgraded my phone bill would only increase by $10 per month. Not true. After deciding to pay off phones, they required me to pay the bill although they owe me money. A total of $127. $90 for the line I was being charged for and another credit for $37.17 for cancelling phone insurance. I had to call back and get the phones unlocked and they told me it would take 4-5 business days. This was on a Thursday. Because I do not trust what they say, I took phones into a nother service provider. The IPhone was unlocked but the other two devices were not. I called Sprint and one representative said that the order wasn't put in until 2/17 when the order was put in on 2/15/18. I hung up with her and called another one. They told me that the phones were unlocked and they assured me that they were and they were not. I took the phones in on Monday, 2/19/18 to Metro PCS and they were able to switch my service after an hour of getting approval from Sprint although the phones were unlocked. Sprint lies about their buy one get one free and they do not educate others about if they upgrade and what happens after that admittedly. All they do is apologize and state that although its not in the contract that I signed, it is an internal policy. My question is how are customers supposed to know about internal policies without informing the customers? The stores won't tell you because they expect to profit and receive a commission so I paid for a free phone full retail price of $576. It cost me $810 to leave Sprint. Sprint is fraudulently advertising plans, phones and services but the customer ends up paying a hell of a lot more than expected. I did suggest to them to put this information in their contract. In the contract it states there is no penalty for upgrading which is a lie because when I did, I was charged full retail for the free phone.

Posted by
Santos
on
I am so glad to be rid of these jokers. 1% difference wow what a lie. Of course I am sure there is some fine print some where, claim was based in some remote place where all major carriers had limited access, because where I live you can not hardly use sprint. Also, the whole talking and using internet inability they should advertise that I wonder how many people would sign up if they knew you can not use both at the same time what a joke. These guys need to go or be taken over by one of the low budget carriers because they are not a major competitor and need to be called out on their deception. #HappinessIsGettingRidOfSprint

Posted by
Hanna Yurkovetskaya
on
Had similar experience to the above referenced fact patten. Please contact me for additional details. Thanks!

Posted by
Teri Aken
on
I’m not surprised to see so many customers having similar problems. I have an additional one to share & I have the Sprint online transcript to back up our whole conversation. Our 24 months were up, we had long decided to go back to Verizon. We had been misled and deceived about many of the plan benefits. That aside we live in Hilo Hawaii and we had more dropped calls and interference with Sprint , then we ever had while with Verizon, who our main complaint was all the misc. charges, that added up to the question , do we really need to be paying this much . Well we were more then ready to return after the NO service plan we had with Sprint. Two weeks ago , my husband paid the final Sprint bill, went to Verizon had them take everything off our iPhones, which we hadn’t realized, we would never own with Sprint except the buyout option of $175 for the iPhone 6 S, the one with the battery problem. My husband had kept his Galaxy when we left Verizon & the Sprint manager, led me to believe one of us had to turn in our Galaxy, in order to get the I phone deal . That was the first major scam, he saw 2 elderly, technically challenged seniors, coming ! While at Verizon taking care of this, my husband called Sprint to tell them we were cancelling, he needed to get our account number, we didn’t have it with us. Without exaggeration, they kept my husband on the phone for over 20 minutes and transferred him 3 times, each one trying to give hime the 3rd degree about why we were leaving and offering him more bogus benefits. When he stood firm and said, you don’t need to know why, just give me my account number, they claimed they couldn’t hear him, all the while we had an audience at Verizon , they were all laughing at the absurdity of Sprints Customer Service. With that my husband told Sprint, that is why I’m cancelling , you can’t hear & neither can your customers. We finished signing up and my husband mailed in the final bill. Two days later we returned to the Hilo Sprint office, mind you, it is a 60 mile round trip for us. We brought our Phones back in too return. We were told , they are not a corporate office, we would have call this number they gave us and request a kit to return the phones. We weren’t happy but they weren’t budging, so we came home and called right away , only to get told we would have to go back to the Hilo office to return the phones. That’s when I said absolutely not. I wanted a transcript of our whole conversation, because they were either going to send me the kit, at no additional service charges to us, or I would be mailing the phones to the Attorney Generals office, Sprint would not receive one additional penny from us. In the transcript it proves, they completely changed their tune, said we would receive the kit in 4 to 5 days, apologized several times. It’s been a week and a half, we received nothing except a new bill for $ 360.00 I’m done with Sprint, they will not get one dime from us, and I am contacting the Attorney General’s office tomorrow. I’m so glad to see people taking this action.

Posted by
wendy case
on
I called sprint to see if i could buy extra data for my son's phone just for one month since he and I only had 2 GB of data to share and he was going out of town, but sprint told me i could not pay for extra data. however they told me they could put us in the unlimited freedom plan and also lower my monthly payment. I asked why and they said it was a promotion. I asked if there were any hidden fees or contracts and they told me no. i accepted their offer. When i received my next months bill they charged me a 25.00 surcharge. I called for the next three months trying to straighten this out but could not get anywhere with them. they keep changing the reason why i am being charged the 25.00 and will not take it off. Now i'm stuck paying 25.00 for the next 2 years. so unfair since i didn't even ask for the plan change.

Posted by
Carol B
on
I have just been through the lying, deceptive leasing process with Sprint. I've been with them for many years. I signed up for the "lease" program for 24 months of $20.00 payments, then the phone would be mine. Apparently, THAT IS NOT THE CASE!! At first, I was told that even though I've had the phone for 36 months, I needed to pay an additional $200.00 for the phone to be paid for free and clear. The balance of paying of the phone was $18.26, but instead, they charged me $20.00 a month to just HAVE the phone. This is out and out FRAUD!

When I told the Supervisor that I would be reporting Sprint to the Better Business Bureau and that I was interested in creating a Class Action Lawsuit, the $200.00 just vanished. The Supervisor wanted assurances that I WOULD NOT contact the BBB. Good luck, Sprint.

Posted by
Sabrina Miller
on
OMG. I CAN'T EVEN TELL U ALL THE THINGS THEY HAVE DONE!! WHOEVER IS THE ATTORNEY AGAINST THEM, THEY LITERALLY NEED TO CONTACT ME. I TOLD THE SPRINT CUSTOMER PERSON TO PULL A CALL. Lots of drama after that

Posted by
ASK
on
I have been thinking of suing sprint for the past two years. Every time I upgrade, pay off device or add new line they screw up my bill and it takes 2-3 months and hours of phone calls, chats, visiting stores to get credit. I had it with them . I'm filing small claim this week and looking for others to join class action suit.

Posted by
Jim
on
Purchased mine and my wife’s iphone 7 through the apple store under the government employee’s discount program. What was not mentioned, Sprint puts a surcharge on each phone of $15 per month for the new 2 year contract. Knowing this before I purchased these phones, I would not have upgraded. Now I’m bound to a 2 year contract.

Posted by
Olivia Banke
on
I too would like to file a class action lawsuit against these deceitful liars! Nothing was EVER mentioned about a lease at all!. I NEVER would have signed up with them. The salesman went over the contract and explained everything he was getting me to sign off on. I trusted that what he was saying was true and I signed away. I NEVER thought they would deceitfully have me sign something they did not tell me about, meaning the lease. Who wants to read a long contract after spending over an hour talking to a salesman! I TRUSTED THEM! My signature was also forged, as the one on the contract does not match mine at all. I can't believe how DESPERATE Sprint is to have to stoop so low as to deceive people to sign up with them! I signed up when they were offering the 50% off your bill promo, along with a BOGO (buy one get one) phones. How does a BOGO turn into a LOGO (lease one, get one). I was shocked when I received an email telling me my lease was almost up and I would have to pay for a balloon payment for my BOGO phones. I filed a complaint with the BBB and also dealt with Vanessa Menafield and all she did was defend crooked Sprint! Of course she did, they will NEVER admit they were wrong! They just deceive people by NOT telling them they are signing up for a lease!

Posted by
Nikki
on
I have the same issue as most of you listed here on this complaint. I was on a BOGO that recently changes to a LOGO, which I have never heard of. When I complained to the BBB the response from Angela at the Executive office was a load of crap. She is rude and unprofessional. I have never heard of a LOGO in my life. I tried to pay off one of my six lines because one was a line of my son's ex-girlfriend who wanted to move here services, which is totally understood given the awfulness of Sprint and it's associates with their lies and deception. I paid the phone off on 02/02/2018 and was told I would receive an email by Tuesday, 02/06/2018 telling me it was unlocked. So today I received an email that said the phone was not eligible for unlocking because it was not on my account, now that's a bunch of bull. I have six lines on my account and that number has been on my account since 2016. Sprint need to be sued for their lies and deception that is deliberate. I too was defrauded on the BOGO and cut your bill in half. The store representatives are deceiving just as the corporate level liars. They attempt to make the paying customer out of a liar and say I'm sorry but not realizing that does not fix the problem nor the deception. We need a class action lawsuit for such practices. I know it does not work by writing to the BBB, but its worth the information being put out there for others not be deceived. I suggest you tweet, write the BBB, go on Facebook, put a sign on your car stating not to use Sprint due to fraudulent and deceptive practices. I am writing to the FCC because they are stopping me from getting my phone paid off early and continually having to pay for services I do not want. I am also writing to the Attorney General's office with my complaint.

Posted by
Rick Wads
on
My name is Richard Wadsworth and a soon-to-be former customer at Sprint. I want to register a formal complaint against your company as a whole and the Salem Sprint store located on Lancaster Dr. in particular.

My wife and I have spent 8 hours over the past 10 weeks trying to get our phones unlocked and have been unable to and the situation remains unresolved as of today, Thursday January 18, 2017.

My wife and two of our children signed a two-year lease agreement 2 ½ years ago. We were told by Tyler (don’t know last name) at the Lancaster store when we signed up that our contract was for 2 years and that all taxes, monthly bills, and lease payments would be included in one price and would be paid off by the end of our term. When we went in last June to finalize our contract and move to a different carrier (because additional charges were being added to our bill), we were told that even though the 2-year contract was up we still had to pay off the remaining balance of the phones. We were furious because we were led to believe that EVERYTHING would be done & paid in full by the end of the lease.

When confronted about this Tyler apologized and said that policy & payment changes had occurred in the previous months and that he didn’t understand them himself. We contacted customer service and were told that indeed we still had to pay for the phones. We were upset because it was completely different from what we were told when we signed up. After arguing with the rep for nearly 40 minutes she said, “well you didn’t read the fine print on your contract”.

A week went by and we went to the store to seek resolution and were turned away. By this time my daughter got married and switched plans with her husband which left 3 phones to be paid off. We were told that everything would be paid off by the end of November. When we went in before the Thanksgiving break we were told that something had happened—that there were pending charges on my phone—and that the phones would not be unlocked until they were paid.

By this time a new manager was at the store (Kyle Bannow) and he said he would look into it and see what he could do. Thanksgiving came and went and it was the second week of December and things were still not resolved. Kyle admitted to us and Tyler (who was helping us again that day) that things had changed in the previous months and that Tyler had been wrong in explaining the initial contract 2 years earlier. He also said that the meaning & language of the contract and sales presentation had been unclear and not properly explained.

He gave us the number for the International customer service department. We spent nearly an hour on the phone being questioned and transferred from one department to another. Each rep asking us the same questions and then switching us to someone else. Finally we were told that a case file had been established and to contact the Salem store within 24-72 hours and the problem would be done.

We called and went in 3 days later only to go through the same circular discussion we had gone through multiple times. FIVE VISITS TO THE STORE FROM DEC.10 TO JANUARY 17 produced nothing. Each time we would go in Kyle assured us that things would be rectified—that he was sorry and would call us (or return our calls) and see this through to completion. He never did. We had to keep calling him and leaving messages that went unreturned.

Since November we have spent at least 8 hours standing in line, waiting to talk with Kyle, or waiting on a phone with some customer service rep who gave us different information from what the store was telling us. It was becoming comical because no one knew what the other person was doing or saying.

Finally last week (visit number 7) I went into the store and told Kyle I would NOT leave the store until the problem was fixed and we were done. He told us that he was limited in what he could do and to call the International number again. I explained that doing so had not worked and for him to call and we would have a conference call and hash things out. He called them and was given the run-around like me. He was on the phone for over 45 minutes and finally hung up in frustration saying it was pointless to keep waiting. He now saw firsthand what I had been telling him since Thanksgiving.

He said the only solution he could see was for us to pay the $280 payoff amount and he would issue a credit for the same amount that would be applied to our monthly bill and thus cancel out our payment. He told us that he had to escalate his request and that it would likely be denied the first time as because that was standard procedure but would likely be accepted the second time. How ludicrous is THAT policy!!!

He said it was too late to do anything about it that night but would pursue it the next day and get back to us. My wife and I were outraged that it was still not resolved. I reminded him that virtually any restaurant or business in town would be apologizing profusely and asking what they could do to make things right in the form of remuneration. I had spent eight hours of my time trying to get YOUR company to do their job! My time is worth something and I fully expect some type of compensation from Sprint. I work for $48 per hour in my job (times 8 hours) and expect that repayment.

My wife and I spent another hour in the store last Saturday and Kyle PROMISED he would have his assistant manager, Crystal, contact us first thing Monday morning (even though it was a holiday) and let us know the status. Monday came and went and no call. We called and left messages but no response.

Yesterday we went in AGAIN and talked with Crystal for over an hour. I asked if she had received any instructions or communications from Kyle about our situation and she said ‘no.’ Kyle had unequivocally promised an answer Monday but did not follow through.

We spent ANOTHER hour hashing & rehashing our situation with her. She was kind & courteous and offered to contact customer service herself to see what she could do. She was put on hold multiple times while we waited. By 6 pm we had other commitments and could not wait. We left the store with her waiting on hold. She said she would call as soon as she found out anything. She called 30 minutes later and said she now had to escalate things—that a new case file had to be created—and that only my son’s phone had been unlocked by that point. She also said she would contact me first thing this morning with an answer. She did call at noon and said it would be at least another 24-48 hours as part of the escalation process.

I just shake my head at this point. We can’t port our numbers to another carrier until this issue is resolved. I am determined NOT to pay another dime to Sprint under any circumstance because of what has happened and how we have been treated. Here’s what is going to happen-- the monthly bill will come due—we won’t pay—our account will be declared overdue and penalties imposed. Until then, we are stuck and not able to go our way. Your stupid company is holding us hostage because no one knows what is going on.

I am to the point that I will seek legal action if things are not IMMEDIATELY resolved. This has become worse than a circus and a source of tremendous stress for us emotionally and physically standing in line. THERE MUST BE RESOLUTION AND COMPENSATION OR I WILL PURSUE THIS UP THE CHAIN TO THE CEO AND BOARD OF DIRECTORS IF NECESSARY ALONG WITH THE BBB AND OTHER ORGANIZATIONS I CAN ENLIST. A LOT OF PEOPLE ARE GOING TO HEAR ABOUT THIS AND I WILL ENGAGE EVERY MEANS OF COMMUNICATION (PHONE, EMAIL, SOCIAL MEDIA, ETC.) UNTIL MY MESSAGE IS HEARD AND WE ARE TAKEN CARE OF. IF NOT, YOUR NAME WILL AND CONTACT INFORMATION BE INCLUDED IN THIS LETTER AS PART OF THE PROBLEM.

This is ridiculous AND scandalous and I demand immediate intervention. I have wasted yet another 1 ½ hours writing this letter tonight (which puts me at 9.5 hours dealing with Sprint’s mess).

No company should EVER subject its customers to this type of incompetence and unreliability. If so, they deserve to go out of business and they should. The market will not tolerate such idiocy.

*As of today, January 27, 2018 nothing has been resolved. One of Sprints executives called me today said he would look into but would need at least another 2-3 days for resolution.

Posted by
Cristina
on
I agree with so many of these comments!!! Where is the lawsuit against being constantly lied to? Having information omitted or misrepresented?!?

Posted by
Keith sexton
on
I too got lured and lie to by sprint to switch, then you can never talk to the agent that signed you up, he promised to pay off our line, also the switch to cut my bill in half with the free phone when you buy one. Never happens, never paid a dime towards my bill at the other carrier. Bill went up more than what I was paying before and they said it was because one of the iPhones was red and it didn’t get the discount? Then why didn’t they say that? Switch from a personal account with Verizon with better service to sprint business and my bill got more expensive? Now my employees can’t get signal to run our GPS system on our phones to go places that we do business as it never loads, horrible! They are actually costing me additional money, labor, gas in my service vehicles when my employee gets lost in the service trucks. We have noticed an increase in fuel expense and a down fall in phone service. I have called 50 times to supervision’s that never call you back. Stuck with worst service, more expensive bill, ( not cut in half), and 2700 bill from my other carrier that I had to pay because they never paid a dime, I am in on the lawsuit, horrible company and the government needs to step in on these companies that advertise and bait and switch. Also regulating there unlimited data that just loops and never loads but kills the battery. If I ran my business like sprint I would be out of business and that is what needs to happen to sprint! Boycott! Horrible!

Posted by
Becky
on
When we were tricked and deceived into switching, my granddaughter and I both had IPhone 6s phones through AT&T. Sprint told us we would have to send them our phones and they would give us their phones, but we had to turn our phones in. we got our new phones, same as our old ones. My daughter wanted the 6splus and they sent the regular 6s. they told us to go exchange it at a Sprint store. We went to our local store and were told they couldn't exchange it. we would have to go to a corporate store. They told us the nearest one was 60 miles away .So I call Sprint & they said, yes, they will exchange it. So we drive the 60 miles & are told they wouldn't exchange it. We have to go to another corporate store, this one would have been just 10 miles from the first store. we drive back the 60 miles, and no the store wouldn't exchange it. I call again and they tell us to go back to the store that's 60 miles away, again!!! So, I drive back and told them I was calling as soon as I get there. I walk in, on the phone with Sprint, on speaker phone and the clerk behind the counter tells us he won't exchange it. even after the Sprint phone guy told him to. They tell us to send back her phone & they will send her one in 3 days. I refused to do it because she would be without a phone for all that time. So they agreed to send it right away. So I spent my whole day & a tank of gas chasing around after a screw up by them. Then I never got anything for my perfectly good AT&T phones that I returned. And to add insult to injury, I owe $1500.00 plus to AT&T for the phones and breaking my contract. I tried to get out of this Sprint fiasco and couldn't. I feel so betrayed. I beyond angry.

Posted by
Kenneth VanTyne
on
Sprint keeps sending us bills several months after we left them and they don’t have a legit reason for charging us as everyone of their representatives we talk to has a different reason for that one bill

Posted by
Diane
on
I too was deceived!! I'm so sick of Sprint at one point they cared that you were a loyal customer now they are sjust trying to get money from people because they know people need their cell phones! I pay over $200 a month for just using one cell phone!!!! Why? because the sales person said I needed the speakers, upgraded speed, a "free" tablet that is thrown a long in a package in order to get the best deal! 2 years later the phones I was paying month to month and paid off aren't mine.. I was actually leasing it the whole time and have to return them if I don't want Sprint anymore! what kind of deal is that!! I was never told that! For the free tablet that comes with the package well they added another line for it because its part of the deal. What the hell! Schemers! They didn't tell me about a new line having to open up and now 2 years later they tell me it's cheaper to pay the $10 a month line because I'm in contract with them which I had no clue that I was! (BTW I HAVE NEVER EVEN USED THE TABLET, JUST CAME WITH THE "PACKAGE" LIKE THEY MADE ME BELIEVE WAS A STEAL)

Posted by
Dorothy Lewis
on
All the fraudulent accusations against Sprint are true ! They promised coverage at only 1% less then Verizon, said my bill would be 50% less after 1st month, the coverage is terrible, my bill is $4 more a month then I had with Verizon, and if you don't install the almost daily updates, your phone crashes. The updates instantly take you over your data instantly, and you incite more charges. Someone has to stop this predatory practices ! I'm almost 70 yrs old and the stress they are causing me almost daily could start effecting my health. Someone help us, please

Posted by
Pamela Miller
on
I have been with sprint for 15 years.
They promise discounts that never come in due 450 in bill credits that is 11 months still waiting. & another $400 credit they issued for new s8 phones & now are charging me for. It is one lie after another. U call in they can't fix or they say they see the problem & you get transferred to 6-10 people telling each one why your calling & still don't get taken care of you go to the store & they start with lies & trying to get you talked into other things then all if a sudden your plan changes & you never authorized so you gotta fight to get that fixed. It's one deceptive lie after another & no one fessed up to anything they do wrong

Posted by
mary
on
where is a class action law suit for all their deceptive and illegal billing?

Posted by
Terri
on
I am so tired of being lied to. I have been a Sprint customer for over 12 years. Evenness you walk in the store you are lied to and talked into something. I was talked into getting the family plan with unlimited data and 4 lines for $110 a month. My bill is actually $349.74 a month. Whenever I call the representative just reads my bill back to me. I explain that I can read a bill but want to know why I am being charged all the fees and then they start reading the statement again. I can never speak with a Supervisor! I go into the see and told I need to speak with the salesman who sold me the phones. Of course he is not there and the manager will not help. After being on the phone for an hour with no solution only frustration I wake up to my phone being disconnected even though I set up automated payments. This morning I called and was told they did not see my conversation. Ugh so mad

Posted by
KB
on
20 years I have been with Sprint, never had any other service. The last year and a half something has changed, there are:continued lies, broken promises, deceptive trade practices, months and months of ongoing incorrect billing without resolve, claim number after claim number, you will get bounced around from agent to agent and so called supervisors. Normal call will result in a no less than 2 hour call I have stayed on the line as many as 10 hours, most calls 4-6 hours. KEEP ALL YOUR CHAT RECORDS! May 2017 I went into what I told was a corporate store in MO while on travel because of the ongoing mentioned above. I purchased another phone from another carrier, went into this Sprint location ready to drop service.The representative talked me out of it offering me the BOGO with first line $100 unlimited everything, $50 for the next (same ulm) and all the other lines free. The Galaxy S8 just came out, that's what she offered me, plus she supposedly resolved my years worth of issues. Now I have 7 months of double billing, my bill has gone from $200 a month to $300 to $600 and this last one $1005.00. I called it quits with last bill as they wanted $600 to keep one phone on and one seasonal hold owing the difference of $1,005.00. My two other phones I had already paid off and disconnected lines (still getting billed for them) I went into my local Sprint corporate store Fort Worth TX, a very nice young lady and I've got to say best representative I have encountered thus far with Sprint, tried her best to help me (4 hours) At least she did exactly what I had done, got switched and lied to by every agent she spoke with and as a last result started a new claim again for me. I had my chat transcript's with me and countless emails (I took lap top in store) Now here I sit, my business line again shut off, had to purchase another phone from another carrier and in same exact mess I was in for a entire year prior.19 months of ongoing incorrect billing, intentional lies, no calls returned by SUPERVISORS as promised on date and time scheduled by SPRINT to resolve. I have suffered greatly not once but twice now with my business as a result of this. I'll join any class action lawsuit I can to resolve or start my own. I've given this young lady (manager) one last shot for SPRINT to do what is right. If not resolved by this time next week, I'll take those steps.

Posted by
Tracy Gearheart
on
Lie continually, deceptive sales practices

Posted by
Claudia Johnson
on
Multiple documented broken promises on our 15+ year service and service interruptions because we refuse to pay for returned device fees they incorrectly charged. Their mistake is on record, yet I lost business partners because of their mishandling. Escalation team set up back-to-back payment arrangements to keep service going while THEY investigated error. Now I'm being treated like I requested multiple payment arrangements and don't want to pay my bill. Is anyone representing customers that have suffered damages due to Sprint broken promises, billing errors, mismanagement and extortion?

Posted by
Ru2bsi
on
Status: We've been with Sprint since 1996 - but due to the way their contracts show, we've been with them since 2008 - Which is not an excuse to abuse your base; with international customer service teams - which is another reason why they make very hard to talk to anyone; CHAT is the only option unless someone actually gives you a number to call.

SPRINT BILLING MISTAKE - CUSTOMER HOURS: 20 HOURS TIME, Ran thru 1 CHATBOX REP, 4 STORE REPS, 14 Sprint Retention Reps, 4 FINANCE Reps, 1 INTERNATIONAL Rep, 1 SOLUTIONS SUPERVISOR to fix THEIR BAIT & SWITCH mistake.

And its still not really fixed or no reasonable remedy considering they were going to continue to EXTORT Cash to turn on services, we've just got to wait out our contract, now that we've gotten them to finally credit their mistake (to think they were going to charge us LATE FEES too) and RUN FAST for another VENDOR!

The Rub is this, Sprint started doing this thing where they'd swap contracted lines and devices, and never really tell you what they're doing or distract you from the fact that, in order for this to happen another thing must happen like an new line.

Our case goes back to the Galaxy Note 7 RECALL (All we were going to be charged was the Device Costs, our phone lines were not new) - we got the NOTE 7 and was told for the amount we could get a Iphone for lease (which we got a new line for). It didn't bump up our bill too much; so we decided an extra phone wouldn't hurt.

Now fast forward to device recall of the Note 7, we decided since we had the 'extra' iPhone, we didn't need an extra phone (but moved the other number to that device) and moved the extra line to the iPhone - to just take the Note 7 back. and we'd have one device less; but since it was part of a service contract and recall was to replace the device, only remedy was to exchange the device for another - we decided to get the Galaxy 7.

So a year goes by, inventory shows Iphone (Lease), 2 Galaxy 7's (Purchase) & Ipad (Lease) - Not a problem whatsoever.

This year, the Iphone lease term ended and we return the device to the store, sprint never contacted us to return it; so we did it on our own, after noticing our bill showed a FEE to purchase the device. We terminated the lease & line (since its now not needed). They were to 'credit' the fee that was erroneously shown on the bill.

Then our bill goes up to $879 or $1100 depending on who you talk to or where you get the information - then we chat with them online and that's when its revealed that they had swapped contracts with devices, and when we pressed for details, they said - what we did doesn't matter the numbers are ringing to the right device - they assigned the iphone contract to g7 and then terminated the g7 contract.

And that's when the EXTORTION Started. When asked specifically what we were paying for, they said the remaining purchase price of the Galaxy 7, but when we pulled up our account we noted that the purchase was on the Iphone and that was swapped with the purchase of the Galaxy 7 - in essence they had swapped lines, service contracts and never updated anything when we returned the device. In fact, they didn't even show the return. but could clearly see when the phone number was deactivated.

Refusing to be EXTORTED $400 to turn on our device, we had them reset our account while they figured out what had gone wrong. And while we worked with Store next.

Service is cut off again. Went to store, found the rep who we returned the phone to and he vouched that we had returned the phone and they shared they see the device was returned, but since x # of days have passed they couldn't do anything. We had to now call Sprint Retention and have them fix it. They again reset our phone service.

4 days go by, and again phone service is cut off. This time I spend an amazing 2 hours on the phone with several case numbers - them stating for all the trouble I've been thru, each person should have given me case# to track my progress. Another stalling or EXTORTION tactic. They send me to International, then to finance then back to customer retention - back and forth no one any better than the next. In the end we finally agree to pay $273 - they agree to credit our account $406 (their internal mistake) and balance due is less than $200 and would not need to be paid immediately. Back Office team would be contacting us to confirm the changes.

Instead we receive an invoice confirming a $600 payment agreement that we never agreed to; which we ignored because it was not a confirmation from the 'back office team' and last night they again shut off our service, this time to state that we now owe them $400 - Another EXTORTION ATTEMPT on their mistake.

We call again, its the same speech, you must pay us $400 to have your services turned back on. We again state, NO you made the mistake, you must fix it. They say NO, you pay us or your services will not be turned on. We asked who made the agreement to the $600 payment arrangement. Show us proof it was one of us. That's when we were promptly sent up to the 'SOLUTIONS SUPERVISOR" = who was no better.

She apparently finds the mistake in the system and yet again makes no apologies, and wants to set up payment arrangements to again EXTORT and doesn't make it right that we had to fix their mistake; to turn on our services yet again.

If that is not a clear EXTORTION attempt on their mistake to begin with; I don't know what is.

After more back and forth, we finally come up with a solution that is equitable; but not for the time and effort for us to show them their mistake and them trying to EXTORT more than we owe.

Posted by
Debbie Rhodes
on
Sprint is the worst company we have ever dealt with! My husband spent about 40 hours (no exaggeration) on the phone with them and made 9 trips to the Sprint Store, just trying to upgrade my phone. They said my Iphone 6 S Plus that we made payments to them for and finally paid off was not theirs, They said the IMEI number was not in their system, that the phone was stolen, lost, and on and on. They dropped many calls and of course, you can never get the same person twice on the phone. My husband talked to person after person, after person, having to retell what was going on over and over and over. My husband has the patience of Job, no doubt. I would have never done this! This is inexcusable of Sprint. Shame on you Sprint!

Posted by
Suzie Wirths
on
I went into a contract for a free samsung - they set me up with their cheapest one and stated i would pay the $7 dollar a month rental plus usage fees $56 for only 2 months - after that the rental fee would be dropped for the remainder of the contract. Well after 2 months that did not happen and the excuse from 2/2017 to date is the salesman provided false info and i would have toi deal with it. I appalled with the criminal tactics they use to get people in -- something should be done tpo protect the consumers.

Posted by
Carmen Torquato IV
on
Sprint has done the exact same thing to me. They are not honoring a free phone agreement when I signed up for Sprint and have not paid for my cross over to Sprint from Verizon which apoarently is now in collections. Is there a class action suit in effect right now?

Posted by
Al combs
on
Sprint lied and defrauded me by stating I had a credit of $180.00 and sold me approximately $180.00 worth of Sprint products and then added the cost to my bill. I have been with sprint since 2005. Each time the contract is up one of the lying associates did something like this.

Posted by
Victoria
on
My phone finally died after quite a long time, and I have to go into Sprint today to get my upgrade. I'm bringing a binder of my state's consumer protection laws and audio recording the entire interaction. They've straight up lied to me and my family far too many times; we've complained to them many times, but because we never had proof, nothing could really be done.

We've been with them since 2005, so we've been grandfathered into the unlimited freedom plan for only 120/month (for three phones), which is the only reason we're not switching.

Posted by
J Rumrill
on
The Sprint salesperson sold us n the premise that Sprint would payoff the other carrier through "backdoors, " this was never the case. The gift cards were promised as a "gift for switching," and not for the amount promised. When I called the number on the cards I was told they would only pay a certain amount and did not include taxes and fees. Our bill was never corrected and I paid over $300 a month for SEVERAL months. When I would call customer service I was always told the billing issue would be sent to the "escalation department," it was never resolved. Going back to the original store for point of purchase the store manager told me the sales rep no longer works their for the reasons I had and with other customers. Sprint made an offer to help alleviate the final bill, I denied as they owe so much more!

Posted by
Kristopher D Duval
on
Where do I begin? My first problem started last year when my Samsung phone screen went blank. I called sprint and they advised me to take it to a corporate store. I took it to the store and was told they could repair it. I picked the phone up and noticed that the screen was not seated in the phone. When I brought that to their attention I was told I would have to file an insurance claim by the employees at the store to get a replacement phone. I called sprint and was told the same thing. After some research I found out I should have sent the phone back to samsung but since I took it to sprint like I was told by them they voided the warranty by trying to repair it. After hoing back and forth with them for 2 days i was told I qualified for another line so instead of being out of a phone any longer I opted to add the line I received the phone for the new line and then 2 days later a replacement phone for the one they voided the warranty on. Even though they said they would not replace it in the first place so I ended up with 2 phones and a larger bill. I feel like they used a tactic to add a line. In July of this year I upgraded a phone and was told I qualified for a free tablet. I was hesitant about believing that and asked was it truly free. I was assured that it was and no significant change would happen on my bill. My bill for August was normal then my bill for September was 100 dollars higher than normal. I called and a rep told me that I was being charged for something that I was not suppose to. And that they would adjust my bill but it never happened. I have tried to get an explanation of why my bill was so high but all that happen was I'm transferred to one person to the next. I will have given them 600 dollars in 2 months for 2 phones and a tablet that was suppose to be free. They lie and deceive to take as much money as they can from people and it NEEDS TO STOP!!!!!!!!

Posted by
olivior pugh
on
asurion charged me 745.00 to my sprint account. They seen it was by mistake in which they proceeded to refund but this was in march. The 745.00 took until August 2, 2017 to post to my sprint account. Causing my cell services to be disconnected about 4 to 5 times. Being this 745.00 was posted on my Sprint bill it also caused my bill to always reflect the 745.00 on top of my regular charges of 356.00. And when the 745.00 was not paid it would roll over onto the bill for the next month. Always showing as a late payment or a partial payment. On top of late fees and reconnection fees which were not fault of mine they were due to the 745.00 in which i wasn't responsible for. So now i have tons of late fees and reconnections fees that i was told would be waived.

Posted by
Joseph Moore
on
June 30, 2016 I entered a Corporate store to purchase a Samsung Galaxy s7. The agent suggested "Galaxy Forever" with a lease for 12 months then I would be eligible for the s8. When I came in for the s8 I was told that I had signed the lease for 24 months. When we viewed the lease the signature was forged on all pages. I want out of the lease without penalty, and two payments refunded.

Posted by
Elaine I McMullen
on
I'd cancelled my service with SPRINT, going to ATT. Subsequently 2 months later, Their corporate office had knowledge of the outsourced shady practices and waived the remaining balances. I went to the SPRINT store and was provided my bill depicting zero balances. I received an alert over 235.00 had been taking from my debit account. We'd began a diatribe as to why they'd stolen my money without authorization, consent and on an account that had a zero balance. I'd even read to them the email sent by corporate SPRINT in Executive office that my account was zero balance, and their empathic apologies. I'd had long conversations with this liaison in their corporate office as a sales person had charged over 1100.00 to my account a year ago in which they had to intervene. SPRINT's outsourced customer service after numerous arguments thereafter stated they'd reversed the 235.00 back into my account. I've given them 72 hours to refund my money;thusly I'm enlisting this legal option as a punitive measure to ensure future customers will not have to undergo this ordeal.
Shame on SPRINT, and this is the catalyst of outsourcing. I'm in on the class action lawsuit.

Posted by
Jose Gonzalez
on
I also switched from AT&T to sprint to join the cut the bill in half promotion. Surprisingly, they did deliver on slashing my bill in half.

However, i purchased protection plan for my note 5. The same day i bought it, i broke the screen (slipped while installing case and screen protector). I was charged $200 dollars to fix my phone which i dont think I should have paid, what am I paying protection plan money for?

The service is extremely horrible, i show 2 - 3 bars of 4g LTE but i cannot load a page when i am in my neighborhood. I never had this problem with AT&T and to make it worse, my calls are constantly dropping, my son's phone is practically unusable other than for text and games because when he calls, his voice sounds so digitized that you can't understand him. I am afraid to call because their customer /technical support always end up with them trying to sell me some upgrade to the service. I just want to be done with this account and GTFO. It was the biggest mistake i have made in concerns with mobile phone service. I will also be looking closer to my billing statements now that I see people were being charged extra and stiff, i will update this post if i do find anything wrong.

Posted by
Madge Clarke
on
On July 4th I changed my plan to the Unlimited Freedom plan because i was told by Sprint that I could get two phones for $100 which includes, unlimited talk, text and data. This plan also includes 10 GB of mobile hot for each phone. On July 29th I tried to sign into my hotspot and could not get in. I called Sprint on August 2nd about this issue and also tried to talk to them about my bill because they are charging me $110. for the two phones instead of the $100 they promised to charge. The representative told me that unless I have autopay, I will be charged the extra $10. monthly. I told her that when I signed up for this plan, they did not inform of that. I told her that I am not going to pay that amount because that is not the amount that they quoted to me. She also told me that my hotspot should be working and basically hinted that i did not know how to use it. I told her that we signed into my daughter's hotspot and that her's worked perfectly fine. The representative told me she was going to transfer me to someone who could help. I was left on hold until the phone gave me a message that stated they were closed and the phone hung up.

Another issue that I have with Sprint is that for approximately one year, I have not been able to text to any short codes. I have called on numerous occasions and have taken my phone to their service location and they don"t seem to know how to fix the problem. In this same conversation, the representative said she did not see where I had taken the phone to a repair center. I told her that I have done so several times.

Posted by
Adam Anderson
on
Sprint is apparently a bunch of liars I've been with them less than a month and very unhappy with them. 1st off nobody told us we would have to pay a month ahead So we are paying for service we haven't even used yet. And they lied to us At the store I ask no Less than 4 times if where I'm happy with the service are we able to cancel without any means the answer was absolutely. Now we find out they also lied about the price we were supposed to have a deal that was $90 for 5 phones now we find out that's only if you sign up for automatic payment which there was no mention of when we signed up. This company is nothing but a bunch of crooks and liars man do I regret switching companies contacted a Consumer advocates hope they're able to help otherwise we're just stuck. And as far as or customer-service goes there is none of that at all just very rude people who aren't willing to help.

Posted by
M. Ruth Reyes
on
Sales person at Av mall told me I was going to own my phone at the end of the lease, that in order to get my phones I had to sign up for the expensive insurance coverage. That the coverage was very decent. It was all a bunch of lies at the end of the term they keep my phone I don't get my down payment for the phones back I get to pay taxes for a phone that is not going to be mine and the service is super bad dropped calls all the time someone hacked and stole my credit card information and the expencive/protection total protect team had no idea what to do.

Posted by
Patrick
on
Called to cancel on the 5th of July 2017 , and was told last day of service would be July 7th 2017. Knew that a couple of lines were still under contract until September 2017, but was willing to pay the $100.00 per line to leave early and unlock those phones (iPhone 5s's).
Have been waiting for the final bill to pay off Sprint and wash my hands of them. Saw bill today and checked the detailed breakdown. NO Early Termination Fees added, just service charges like nothing happened at all on July 5th. Called and yes confirmed that as far as Sprint was.concerned we still were customers. They said they could put in for service to end on August 7th and that was all they could do. The hell I am paying for another month!

Posted by
Jennifer lucidi
on
I have been dealing with sprint and their horrid customer service they have stolen money from me for the last time

Posted by
Jake Hilts
on
We made the mistake of singing up with Sprint in 2015. They said they would pay our early termination fees form our previous carrier if we sign up with them. Well they didn't. I hate Sprint! Sprints customer service is a joke and their cell service is the ass of the joke. We were on roam at home. They also stole my phones. I turned them in at a corporate Sprint store and they said I never did and they billed me for them. We had them do an investigation on that and they said they didn't have any good camera angle of me returning them. Thats ridiculous, they have like 20 cameras in one little store. Even though we canceled our service they decided to bill us for a tablet that they gave to us for free.

Posted by
Laraine Bonds
on
Sprint has been charging me for tax and 911 in 2 different counties as well as other billing issues.

Posted by
Jason
on
I was with sprint for 5+ years never really had any issues they didn't promptly correct. I believe Feb or March this year I changed my plan to the "Unlimited Freedom Plan" and upgraded my phone. I think the first month was ok, but on the first day of month 2 they shut off my data claiming I exceeded the 100mb of allotted "roaming" data for the month and the my data would be restored at the start of my next billing cycle. Sprint advertised and reiterated to me when I called, I think April 1 or 2nd, that "roaming was included in my "unlimited" plan anyway." So this began a several month issue where I had to contact sprint many times through several platforms to attempt to resolve the issue. The first time I called I was told not to worry, roaming was included, and that my data suspension should be correct within a few days and until it was, I would receive a daily credit to compensate for the matter. The rep said an antenna was having some issues and should be fixed by the end of that week. This supposedly was the reason my phone caused the "roaming issue." I was told sprint would call me back in a few days to make sure everything was working correctly. I did not hear back from them, I called roughly 5-8 days later. Again the rep more or less said I should have service in the area I was in and that "roaming was included in my unlimited plan," however went on to explain that although that was included it was somehow limited to 100mb!?! This made no sense to me so I started getting really frustrated at this point. Eventually the next billing period started. Morning of day 2, data suspended for exceeding 100mb roaming. Also during these phone calls with sprint they try to argue that the data suspension only applied to areas where I was "roaming" and in "normal sprint service areas" my data would work. Between where I live, where I go to get groceries and where I go to school, I drive a span of 120-150 miles easy. So for school I pass through at least 4 rather large cities including Tulsa. My data related services did not work anywhere, only when connected to wifi, which wouldn't be sprint. Anyway, instead of legitimately attempting to solve my problem, they said they "escalated" my issue and that it would take 24-72 hours for them to call back. No call again. I call sprint again. Now they tell me they are trying to figure out why the data is suspended, not once just removing the suspension to begin with. So they whole time, no data services on my phone. So this last Monday, I think June 19th I finally gave up and called to cancel my service. I think I was patient enough. 4 months of no resolutions I should have the right to walk away. During my very first call I was offered some way to trade the phone that was only a month old, for another phone but was going to have to pay some deposit. I refused because not only could I not afford the deposit, I thought that was ridiculous. Each interaction I have with sprint the had me do all the typical trouble shooting stuff but none of that obviously was working. So when I called to cancel on Monday they said I'll get an email telling me what steps to take to return the phone and that I would not be charged for ending the service agreement. I didn't get any email or hear from sprint. So again I call them, which is now Wednesday, the 21 of June. The lady I talked to was very polite and attempted to help me however she could offering to replace my phone through it's warranty! with no charge to me, but after months I didn't want to start over with another phone. I strongly did not believe the phone was the problem and did not want to want another billing cycle after going through the hassle of exchanging the phone, to see if they suspend my service again, all while not having the service restored again for the month of June.so basically wait out June with no data, then see if I'll have no data again for the month of July! So this is why I declined the offer to exchange my phone. Plus at this point it was 3 solid months on frustration and no help so I was done with sprint. During this entire time I was paying my bill and in full. I was not given the "daily credit" I had mentioned that was offered in the first call. I was given one $5 credit for the April-May billing period. Also, it seems that since I'd often pay my bill early, I was not receiving the $5 off credit for auto pay although I was enrolled in it. Back to the Wednesday day call, I requested sprint credit me for what I was charged for the data plan since I only was given a less than 48 hours each billing cycle for the service. I was paying for the month when i paid for the service not 24-48 hours. She didn't have the authority to do that stuff so I asked for a manager. She transferred me. The manager began to tell me that not only would I not get any refund but I was going to be charged for canceling my service. I argued I was already told that was not the case and continued to argue that after months of problems, I had given sprint an appropriate amount of time to resolve me issue and that I needed to cancel. He tried offering me a $25 credit and to exchange my phone under its warranty while stating I would be responsible for the phone and if I cancel, the service cancellation charges associated with doing so. I, for the previously mentioned reasons, stuck with my decision to cancel, and reiterated I would not be paying sprint anything to cancel. I was told I would be contacted by sprint. Then today, June 24th, I get an email starting I can either return my phone and pay sprint nearly $600 for the lease agreement, or can pay them $198 to keep it. Well today is also my birthday and guess whose mother bought them a phone for the occasion... anyway I started a chat with sprint today to try to resolve the issue again by returning the device. The chat ended with sprint telling me they intend to charge me for ending my service agreement and the price of the phone, so now we are talking charges north of $1000. Not sure i mentioned it but the account is one device and one line only. I would argue that sprints data advertising and language in their agreement is also incredibly similar to the mentioned case. I think the advertising is misleading to the consumer. Also their sales staff clearly does not understand the difference between the unlimited plan including roaming and sprint only allotting 100mb a month of "roaming" and that this is not "unlimited." I actually chatted with sprint and asked the questions spedicially and said will my data be suspended for roaming if I have this "unlimited freedom plan." I was told "no, roaming is included... but it clearly isn't. What they actually mean is that roaming is available, not included. For a similar example; even when a phone has no minutes left, as it used to be/for "go-phone"/prepaid phones and devices, or for some reason isn't activate, emergency services can still be called.

Posted by
Dave Carlson
on
Tried to accept sprint offer for lower price on 4 lines but waa refused, sold me defective phone, cant use in non profit organization

Posted by
Danny Tuan Vu
on
How do I get on this law suit? I'm actually on the phone with Sprint this very moment for the 4th time to settle a false advertisement when they talked me into upgrading my phones and opened 3 additional lines on my account. Even after multiple calls, they RMA 3 phones and left the phones on the unauthorized lines open.

Posted by
Keith P
on
The new promotion where unlimited talk text and data for 100 for up to 5 lines, was a total scam as well. We were told if we bought 2 phones the others were a BOGO. It took months of having to call each month to get these credits on our lines. We have a family of 3 but waked away with 4 phones and 4 lines. One phone has never even been charged and turned on. We also just found out that after12 months on a 24 month contract, the additional lines were 30+ more a month. So I get to pay $60 more a month, and one line we were forced to take from Sprint, and again, the phone has never even been turned on.

It has become very clear that the stores and Sprint Corporate were not communicating. The stores just wanted to make a sell, and corporate does not care about what was said or sold to you. It was a bait and switch scheme to get new customers.

I agree with the above comments:

Sprint quotes in the store did not match my first SEVERAL bills.

Their coverage is no where near as good as what I had with AT & T.

No one seems to tell you the same thing when you talk to store reps and customer service.

In general, they are not a trustworthy company.

Posted by
Chuck
on
I have also been mislead by Sprint on numerous occasions.
The latest being when my wifes phone started malfunctioning. I have insurance, so I took it to Sprint to see if they could fix it.
I was told that it would cost $150 - $250 to fix or replace the phone ...and ... therefore I was better off buying a cheaper new phone.
So... like a fool, I bought the new phone for my wife. After not sleeping for a night, I did some research. --- Long story short, it turns out that because my phone didn't have water damage, (or ANY damage) it was FREE to have fixed or replaced.
Sprint then decided I could return the purchased phone and they would fix the old one.. when they couldn't fix the old one they decided to replace her old Note 4 with an inferior S6... when I complained, I was told I had to take it up with the insurance co. Never could get it resolved with them. The insurance co. would tell me it was sprint and sprint would say the opposite.
To make matters worse, when I returned the phone that I was talked into buying when I thought it was to expensive to fix the old one... I was supposed to get a credit for the money I spent on the returned phone. ... NOPE... not a penny credit yet and after a two hour phone call with them it doesn't look like they are going to even attempt to resolve this.

Posted by
Jill
on
Sprint had me sign a two year agreement, with an installment plan for purchasing my devices. My devices were supposed to be on an installment plan lease to buy program, and mine after the two years. They are now saying that this was a lease, that the devices were never on an installment plan (even though each statement showed a billing countdown to the last payment) and are not giving me my phones. They still want to charge me $20 over device (4 devices) per month, or have told me I can pay for early termination of the lease ($200 per device.) This is not what I signed up for.

Posted by
Carol Cook
on
Sprint deceived me as well regarding savings in its “cut-your-cell-phone-bill-in-half” promotion, and fails to deliver as advertised.

Sprint quotes in the store did not match my first bill.

Their coverage is no where near as good as what I had with AT & T.

No one seems to tell you the same thing when you talk to store reps and customer service.

In general, they are not a trustworthy company.

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