Santa Clara, CA: A $26.25 million settlement has been reached in a consumer fraud class action lawsuit pending against WEN by Chaz Dean Inc. and manufacturer Guthy-Renker LLC. The suit alleged that the celebrity stylist’s hair products caused consumers’ hair to fall out.
In addition to hair loss, the plaintiffs alleged the WEN products contained sulfates when they were marketed as “sulfate-free.” Further, WEN and Guthy-Renker were aware of the problems for at least four years due to tens of thousands of customer complaints, yet issued no recall, according to the suit.
The litigation has been going on for three years and involves, potentially, millions of customers. If the proposed settlement receives final court approval, WEN will be required to place a warning label on its Cleansing Conditioner.
The proposed settlement establishes two avenues of compensation for class members: the first, a flat $25 refund for those who bought the products, and the second would be awards of up to $20,000 for those who used the product and experienced hair loss or scalp pain.
The settlement class covers consumers who purchased WEN hair care products between November 1, 2007, and August 1, 2016.
Final court approval is required.
The case is Amy Friedman et al. v. Guthy-Renker LLC et al., case number 2:14-cv-06009, in the U.S. District Court for the Central District of California.
As I've experienced excruitiating pain in my scalp in addition to extreme Hair loss, I was confused as to what caused such pain and loss...
As a medical determination was rendered to the causes over allegations by an extensive scope through autopsy reports to back up such claims forward, I consulted with reputable Dermatology Doctors and Trichologists.
As a result of pain, stress and a lifetime of embarrassment due to hair loss even to this day; I am still confused as to a remedy to control any hair restoration and/relief.
I am more than grateful for such a deserved legal remedy and wish all involved receive their just reliefs.
Posted by Alicia Austin on
I have lost substantial clumps of hair on both sides of my head at the front hairline. My hair loss is continual and strands of hair are always falling and on my clothes and bedding. I used to wear full bangs but no longer have hairline to do that. It is really embarrassing as I am short and know people can look down on my head and see the bald patches. I originally purchased wen to add volume and instead have lost volume and large amounts of hair.
Posted by Wanda Goodwin on
I loss most of my hair in the top and some on one side of my head it was falling out daily. My head looks a mess.
Posted by Lucille J Thorpe on
Had hair loss from this product not good at all
Posted by Lois self on
they had sulfate when they claimed they were sulfate free hair loss
Posted by Deborah Allen on
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