Santa Clara, CA: A $26.25 million settlement has been reached in a consumer fraud class action lawsuit pending against WEN by Chaz Dean Inc. and manufacturer Guthy-Renker LLC. The suit alleged that the celebrity stylist’s hair products caused consumers’ hair to fall out.
In addition to hair loss, the plaintiffs alleged the WEN products contained sulfates when they were marketed as “sulfate-free.” Further, WEN and Guthy-Renker were aware of the problems for at least four years due to tens of thousands of customer complaints, yet issued no recall, according to the suit.
The litigation has been going on for three years and involves, potentially, millions of customers. If the proposed settlement receives final court approval, WEN will be required to place a warning label on its Cleansing Conditioner.
The proposed settlement establishes two avenues of compensation for class members: the first, a flat $25 refund for those who bought the products, and the second would be awards of up to $20,000 for those who used the product and experienced hair loss or scalp pain.
The settlement class covers consumers who purchased WEN hair care products between November 1, 2007, and August 1, 2016.
Final court approval is required.
The case is Amy Friedman et al. v. Guthy-Renker LLC et al., case number 2:14-cv-06009, in the U.S. District Court for the Central District of California.
Using this product has start in significant damage to my hair WEN it has being my hair out to the point that the sides of my hair look like alopecia .my hair has thin so I can't put in ponytail .I ordered this product to help me thicken my hair look Fuller now it very thin an damage .
Posted by Melonicece Ophelia Calhoun on
Product did not live up to claims made by the company. Hair dull and faded, scalp itchy and flakey. I never had those issues before.
Posted by Marian on
I loss my hair on the top and the side of my head .it was give to me as gift for me December 25_ 07
Posted by Marina Rodriguez on
I used all the products 2 years ago until my hair stared to fall out. It called them and spoke to they stated they had no complaints of this ever happening, I discontiued the product.
I stared takes hair and nail vitamins my hair is finally getting back to where I used to have it before this product.
Posted by Cindy Adams on
Hello I have lost my hair in the middle top of my head and my edges I have broken dried ends I had to cut all my hair off and use products such as Castor Oil and expensive conditioners to bring back my hair its taking a long time to grow back and still I have heard nothing from the makers of Wen.
Posted by Brenda Lee Parrott on
As I've experienced excruitiating pain in my scalp in addition to extreme Hair loss, I was confused as to what caused such pain and loss...
As a medical determination was rendered to the causes over allegations by an extensive scope through autopsy reports to back up such claims forward, I consulted with reputable Dermatology Doctors and Trichologists.
As a result of pain, stress and a lifetime of embarrassment due to hair loss even to this day; I am still confused as to a remedy to control any hair restoration and/relief.
I am more than grateful for such a deserved legal remedy and wish all involved receive their just reliefs.
Posted by Alicia Austin on
I have lost substantial clumps of hair on both sides of my head at the front hairline. My hair loss is continual and strands of hair are always falling and on my clothes and bedding. I used to wear full bangs but no longer have hairline to do that. It is really embarrassing as I am short and know people can look down on my head and see the bald patches. I originally purchased wen to add volume and instead have lost volume and large amounts of hair.
Posted by Wanda Goodwin on
I loss most of my hair in the top and some on one side of my head it was falling out daily. My head looks a mess.
Posted by Lucille J Thorpe on
Had hair loss from this product not good at all
Posted by Lois self on
they had sulfate when they claimed they were sulfate free hair loss
Posted by Deborah Allen on
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