Fairfax, VA: A class action lawsuit was filed against CarFax for allegedly providing services which were unfair, false, deceptive, and materially misleading. The suit claimed the vehicle history report provider could not check accident reports in 23 states and that the company's information was only updated every six months, so consumers could not find the truth regarding the history of the car they were purchasing. The class action was filed on behalf of car buyers who purchased a CarFax vehicle history report before Oct. 27, 2006. The lawsuit claimed CarFax violated state consumer protection laws by not properly disclosing terms and conditions for, and limitations of, CarFax vehicle history reports. Under the terms of the proposed class action settlement, consumers who bought CarFax reports could get free or reduced price reports, or they could choose to have CarFax pay part of the cost of having cars inspected for signs of past problems. (Jan-22-07)
[CONSUMER REPORTS: CARFAX SETTLEMENT]
I bought a Volkswagon Jetta in apporximately 2003 that had a Carfax report to show a clean history. I went to sell this car a few years later and the purchaser was a police officer for his daughter.
He said when he ran the VIN report, it showed the car had two accidents in Virginia before I owned this vehicle. I asked the officer for a copy of this report but he did not comply, as he only wrote down on paper what he had found. I had offered to reduce the price of the car if I was able to file the 5000.00 claim Carfax had offered at the time, for the accuracy guarantee on the report.
This cause a huge fight between my wife and the purchaser's wife, who was accusing us of trying to scam them, which then led to all of us fighting, thus me losing the sale and having to sell my car for about 3800.00 less than I was asking. I don't really have a trust of Carfax from their accuracy standpoint.
Posted by Missouri
My husband purchased a car in fall 2004. At that time the dealer presented him with a CarFax report that was clean. We went to trade in his car a few days ago and suddenly it shows undercarriage damage occuring in Feb 2004. But on the report it says CarFax did not start reporting this until Feb 2007. Also, a Ford garage did some work on wiring in his car and recorded the wrong milage and now CarFax will not allow the Ford garage to correct this. So dealers will not accept his car as a trade in. So we are out $18,000 because they didn't report the undercarriage damage in a timely manner and because they won't let the dealer correct a mistake.
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