Santa Clara, CA: A Settlement has been reached with Lennox Industries Inc. ("Lennox") in a defective products class action lawsuit about whether it manufactured and sold defective evaporator coils. An evaporator coil is a part of an air conditioning system or heat pump system in the cooling mode. Lennox denies all of the claims in the lawsuit, but has agreed to the Settlement to avoid the cost and risk of further litigation.
The Lennox Air Conditioning lawsuit alleging its air conditioning units are susceptible to formicary corrosion as a result of the deficient materials used in the manufacture of its coils. The lawsuit further alleges that Lennox has not informed its customers of the defect, even when it is called to replace failed coils in existing units. This conduct, the lawsuit claims, means that customers are unable to make informed decisions regarding the purchase of a Lennox Air Conditioner.
The Settlement class includes all U.S. residents who, between October 29, 2007 and July 9, 2015, purchased at least one new uncoated copper tube Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil, covered by an Original Warranty, for their personal, their family, or their household purposes, that was installed in a house, condominium unit, apartment unit, or other residential dwelling located in the United States.
Original Coils may have been purchased separately, as part of an air handler, or they may have been included as part of a Packaged Unit.
The final approval hearing is scheduled for December 2, 2015. The lawsuit is: Thomas v. Lennox Industries Inc., United States District Court for the Northern District of Illinois, Eastern Division, Case No. 13 CV 7747.
For more information about the Settlement, visit: https://www.evaporatorcoillawsuit.com/
We had a new home built in 2009 and our unit is a 2009. We lost all our refrigerant because of a coil leak. Looking on line to see what our next step is I noticed we are not the only customers of Lennox who have a problem with the coils. We were not notified of any such problems and are wondering what next steps to take. On a fixed income so stressing on how much heat (sometimes over 100 degrees and cold (15 below to 0 degrees) we can burden.
Posted by Thomas Williams
I purchased my lennox ac system in 2017 and was totally unaware of the defective coil issue. Furthermore, Lennox failed to notify or correct the issue. My ac unit failed in 100+ degree heat in July 2022 due to defective coils and had to be replaced. Lennox has refused to provide reasonable compensation for the costs I've incurred to replace the coils. I am in the process of filing a lawsuit.
Posted by Marcelo Solangon
On August 2016 we purchased a brand new two story Lennar home in Ruskin,Florida. The model of the house is Raleigh in the Hawks Landing phase 1 community. I don’t see any Raleigh model were built in Phase 2. Maybe whoever built this Raleigh model is doing a very poor job. Lennar is building very poor quality houses with cheap materials. We have two Lennox units one upstairs and one downstairs. Both units would went bad and at least we submitted 2 warranty service requests during our first year of living in this brand new house. The AC system were built by company called One Stop Cooling and Heating. The coil went bad on the unit upstairs right after our 1 year warranty expired. We were able to negotiate the cost for $800 to replace the coil. They gave us 1 year warranty on that new replaced coil. Then perfect timing after 1 year and one month later the unit downstairs stopped working. We hired Air Rescue to do the job in June 29, 2019. We end up spending $2,231 to replace the coil in both units. That 1 year old and 1 month coil upstairs went bad. Air Rescue said it was leaking. On September 20, 2019 we spent another $1,300 to install the UV light for the unit downstairs because it wasn’t cooling again. That almost 3 months old coil failed again. Air Rescue found molds in the unit. Today, October 12, 2019 we spent another $1,200 to install the UV lights for the unit upstairs. Like my wife and feared of Air Rescue found molds also on that unit. At this point we don’t know what to do. At least 4 of our neighbors sold their houses already and I see two more neighbors are selling their 3 year old house. Did someone tried to sue Lennar? Did someone got any luck?
Posted by Anthony J Sparacio
Closed on my Lennar home July 2016. I have 2 lennox units in my home. July 2017 2nd floor unit evaporator coil leaking needed to be replaced. July 2018 1st floor evaporator coil leaking needed to be replaced. July 2019
1st floor Evaporator coil leaking needed to be replaced. August 2019 2nd Floor evaporator coil leaking needed to be replaced. In total if my math is correct that is 6 coils. Year 1 when i purchased the house we did not move in A/C ran off the humidty. these coils last just aboutr 12 months. You can see the corrosion forming on the copper. Almost brand uses aluminum as opposed to the thin copper lennox uses in their system. I don't know when the bleeding stops but this product is defective and something needs to be done. The warranty issue is a joke 5 years then 60 days to register for additional 5 years. I closed on my home by the time i moved in an read the paper it was too late. lennar did not even bring it to my attention and this issue had been going on prior to me purchasing the house. The best is lennox does not even attempt to re manufacture the coil using better materials this is borderline criminal they are trying to weather the storm at the expense of the purchasers until their warranty runs out.
Posted by patrick ryan
I have a new home built by Lennar Homes in 2017. They installed Lennox Units knowing the coils were faulty. I am now replacing the coil because of leaks. It's only two years old!! Big deal, the part is free, labor to replace is $700.00.Plus $300.00 service call on weekend when the air went out. Not only never purchase a Lennox air conditioner, will never purchase another Lennar Home to put it in!!
Posted by Emma
This is the third time we are having to fix this A/C. Spent almost $2k in fixing it the first 2 times. God knows how
Much it’s going to cost us this time. Having an A/C failure in the middle of summer in FL (not to mention global warming) is like hell. And this is from a brand new house built by Meritage in 2014. We were not aware that the product needed to be registered within 6 months to get the 10-yr extended warranty, and so it now only has a standard warranty of 5 years. I have never heard of such nonsensical policy. Lennox clearly does not stand behind its products. We never had a choice of A/C when we bought this house. We’ll make sure that we never purchase a house with a Lennox A/C in the future. Never!!!
I know the class action lawsuit has been settled already. There must be some other way to make Lennox accountable.
Posted by Cathy Bilbrey
Our Lennox A/C unit was installed 2013. We have had nothing but issues. Started having issues 4 years ago. We are going on our 4th evaporator coil replacement. The A/C repairman said that the coils looked like they were 15 years old. They are only 1 year old. Every year we have had to replace them. We have also replaced the capacitor twice. We will never buy a lennox again. From reading other comments, Lennox doesn't stand by their products. Each time we have replaced the evaporator coils, it has cost us over 1000.00. Getting a 75.00 voucher is not standing by your product!
Posted by Foster Robinaon
I filed a claim in July 2018, this was a new constructed home built in 2014 purchased in 2015, the coil went on 2018. I filed a claim and got a response that the claim was a duplicate, not sure what that mean, waiting to hear back from someone for an explanation. Any help out there
Posted by Jonathan Ford
i purchased a home in 2011, and up until now not really any issues. Yet my neighbor with the same system, has had her evaporators replaced. Unsure if it was under warranty or recall funds. I have 2 Lennox units for my 2 story home.
Is there any one that is doing the evaporator coil replacement in GA? Who can we call to get the parts and work completed?
Looking forward to hearing from anyone!!!
Posted by James Williams
Disappointed that a company would install a faulty system, do the inspections and then identify a problem with the coils which are under warranty, but I have to pay for labor.
I am bothered that I did not do enough research. I left it in the hands of Costco and their installer.
I am challenged by the fact that I have to pay for labor related to a faulty coil. Labor is not covered by the suit.
Posted by James Berry
Filed a claim 8/2017 and still in Pending. I just realized that I will only get the $75 voucher since my claim was after the 2015 date and it was the original coil. I don't want the $75 voucher since I will never buy Lennox again. All we can do is spread the word and pursued others to never use Lennox.
Posted by Richard Beddoe
This lawsuit settlement and payment is a bad joke. Our story is like all the rest. Brand new Lennox AC in October 2014. Coil replaced October 2016. Overpriced job from Dunedin Refrigeration of Dunedin, FL. who have been totally unhelpful. Finally approved for a $75 rebate in July 2017. Have not seen a penny yet. It makes no sense that you are only reimbursed for the second replacement coil which would make it the third coil including the original. Learned this long after submitting the paperwork and calls to Lennox (unanswered) and to the law firm and claim center which only has an automated message. No automobile recall would ever be allowed to be run like this. The whole settlement is set up to avoid any payment. Don't think we will ever see any reimbursement without some intervention by the courts or government regulators.
Posted by NPC
I actually had an email from them a few weeks ago informing me that my claim was deficient. They needed the Model/Serial # from the new coil, and they indicated that the Model/serial # of the old coil was invalid. Well, I sent them a photo of the tag from the current coil and an old service invoice on which the technician had noted the info from the old one (most of my service invoices do not have that info). Have not heard back, but guess they are not accepting that. Seriously? The old coil is long gone. They had mis-copied the original info I sent them. But my case still stands at Deficient, dated yesterday. So, here's the deal - Has anyone looked at the benefits available? It's hardly worth going to all this trouble over. This suit is a complete joke and, as usual, funneling most of the settlement to the attorneys, leaving some crumbs for the beneficiaries.
Posted by L Cw
Do anyone have a phone number?
Posted by J Dog
Same story here...been waiting since I filed in May 2016, though not as long as many others here. Many of you may have tried this but it's probably time that KCC (the firm handling the Class Action) hears from us all more directly about this 'inactivity' and lack of information/ expectation. Their website can be pulled up from the bottom of the class action site or you can call 866.381.9100. Maybe we even write or try to email them as well to get attention. I asked to speak to a KCC case manager on the Thomas v. Lennox case, gave my claim number, after a while I was told that part of my case was approved for the $75 rebate and the other part was still under review. No real estimate on the time of either of these other than 'it's a process' and 'takes some time' but it was nice to hear someone say something was approved at least...
Posted by Miguel
Is this real? I filled a request for benefits claim on july/2016 and since then my most recent attempts to communicate with the administrator have been essentially ignored. Is there a forum in which to file a complaint against the settlement administrator. It seems that their lack of concern and diligence is adding insult to injury.
Posted by William Toth
We too have been waiting for YEARS to receive reimbursement for our defective coil. Our unit was not even 2 years old when it needed replacing. Since then, we had to have a repairman out again & he had 2 add refrigerant. He said there was a slow, small leak, but I suspect another bad coil. We also were asked to resubmit ALL the paperwork we already did before & we hoped that once we did that we would receive compensation. Don't bother calling that number listed, you only get a recording. If anyone can reach someone 2 call attention 2 this, I would happily share our unhappiness with nothing being resolved. It has been what, over 2 years?!!!!
Posted by Joe Casteel
I have gone through two coils already and am waiting to see if the third coil (which is supposed to be coated) will solve this problem. My unit was installed in 2013 and is still under warranty. My air hasn't worked for over two weeks because all the refrigerant has leaked out of the coil . I am waiting for the replacement coil which will again cost me $550. I live in Florida where the temps. go above 90 this time of year. This is a real hardship on an old person.
Posted by Norman Perry Sanderson
I filed a claim October, 2015. It was received 10-13-2015 given a status of "PENDING" and assigned a Claim ID number. In July, 2016 my Claim Status was changed to "AUTHORIZED CLAIMANT". No further contact regarding claim. What is the problem? The lawyers involved with this case must be in over their heads. The claim has been settled for over a year and they seem unable to communicate with the claimants in any meaningful way.
Posted by NPC
I think a class action suit needs to be filed against the law firm in charge. Far as I can tell, no one has been paid and you can not get any kind of response from them.
Posted by Stephen Borrelli
I have replaced 3 Lennox Evaporator coils on the same unit. I have submitted 3 claims. So far only one of these claims categorize me as an authorized claimant and that was a year ago. I requested benefits 1 year ago and have heard nothing. I believe Lennox hopes we all lose interest and buy a Trane.
Posted by Paul Pappas
Has anyone that's filed a claim been paid. Still waiting Fall 15.
Posted by Alex Farrell
I purchase a Lennox ac unit in 2015. Now the coil have a leak need to be replace. Paid $300 just to find out the problem. Need to now where to file a claim for replacement or repair.
Posted by GV
Hi, I filed a claim in March 2017 and my claim's status is 'pending'. Emails to the claims settlement firm (hired by Lennox per the law firm, Kohn Smith) go unanswered. I just get an auto reply indicating 'be patient'. I will continue to send emails and will send a letter to the Judge that handled the case as well as to the President of Lennox. There is no excuse. This company hired by Lennox is slow rolling. They should be able to review a claim and determine quickly whether I will be an authorized claimant.
Posted by Edward Smith
New house 2 years ago problems with the coil from the first 6 months now wants thousands to replace several other owners having same problem. The people who come out to inspect miss the problem until after your two year contract is over then want to charge you for a new coil that was defected from the beginning.
Posted by Jameye
I filed my claim in Oct 2016 and haven't heard anything from them except that it is pending. I don't think I will ever get my money to repair or fix and I have two Lennox units!!
Posted by Jamie Winnick
I purchased a top of the line Lennox AC in 2013 and as of yesterday the compute hitch installed advised me that the coil failed, this was on 2/1/17. I was advised that the part is covered but not the labor to install the new coil. The price is $940.00. I bought this unit and financed it thinking it was the best unit on the market and with proper maintenance I wouldn't have any trouble with it. It's only been 3 years and the coil failed. Please help
Posted by NPC
My claim finally in November said 'Denied' when I checked status online. No reason given, but said I would receive an explanation in the mail. I have received nothing and contacted them twice with no reply. I had been hoping for some relief as this repair cost me a fortune. I'm starting to wonder about the integrity of this firm.
Posted by Jamal Quinn
Hello, as with the other complainants, I submitted my original claim form by Aug 2015 with a deadline for submittal of Feb 2016. I followed up with emails Apr 2016 and Jun 2016 for an updated status. I received reply emails that the process was taking longer than expected. I received a request for benefits form in the mail and submitted it Aug 2016. I didn't hear anything for a couple of months and followed up again with an email Oct 2016. To date I have not heard anything from them.
Posted by willis Byrd
we replaced our defective lennox coil in may 2016. we submiited our claim on the form supplied by the class action court order and we have had no response to our claim. who do you contact to get an update?
Posted by Cecil Z Turner
I bought a Lennox ac/heating pkg unit from Lennox industries in 2009. I took out a "mpa" agreement with sears to maintain and repair my unit as needed. They were to do " mpa "checks on my unit once a yr. for any problems, but after the first "mpa" check, they did not check my evaporator coils again, and every time I ask about them, they stated that they were not covered. Now, my Freon is low and they say that my evaporator coils have rust on them and my "mpa" agreement does not cover rust even though I still have a warranty on my coils. I have no choice but to cancel my contract with Sears because of this. I thought the evaporator coils were made out of material that didn't rust. Sears refuses to do any thing with my unit now because the coils have rust, and also my drainage pan has busted and they won't repair it either because of the rust on the coils. If Lennox has put in evaporator coils made out of material that will rust when they contact water and heat, should they not also be responsible for my evaporator coils? Even when they're still under warranty? And shouldn't sears also be responsible to repair these coils by taking out and putting in new coils?
Posted by Debra Fraley
We have not heard anything about the claim either. I am going to call the number and see if I can find anything out about it.
Posted by Richard Ramey
I filed a claim last year in October and have not heard anything about that claim. Every time that I send in an inquiry, it says that my claim is still pending. It was my understanding that this issue was resolved in the courts and settlement was pending. Why haven't I heard anything and not received any further communication on this matter? Thanks!
Posted by Kelli Ash
We just had to have an evaporator coil replaced on an air conditioning unit that is only 2 1/2 years old. I had to pay $500 out of pocket for this replacement. I feel we should absolutely be refunded this money because something that is only as old as our unit should not cost me a penny, let alone $500. How do I go about getting reimbursed?
Posted by Barry Price
I purchased 2 Lennox units in the fall of 2003. This past week we were advised by a Lennox dealer/repair company that our evaporator coils are corroded and need to be replaced. One unit has lost some refrigerant and won't cool properly right now and the other could fail at any time. They stated that the copper coils are supported by aluminum supports and that there has been electrolysis between the metals causing the corrosion. Since the unit uses R22 refrigerant we would have to replace the entire A/C unit because they can't get replacement coils. The units are 12 years old and should not need to be replaced at this time. It sounds like we should be a part of this law suit for defective design.
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