San Francisco, CA: AT&T is facing a class action lawsuit over allegations that it charges 'exorbitant' fees for international roaming on calls that customers did not answer. And, the suit alleges that AT&T's structure their bills in such as way that customers are not aware of the charges.
Lead plaintiff in the suit, Los Angeles resident Kenneth Thelian, alleges he was charged $12.90 partly for calls that he did not answer. He complained to AT&T who reversed $8 of the charges, but the company representative "did not adequately explain why these charges were incurred."
Thelian faced a further $15.81 in roaming charges while traveling in Montreal, Canada In August 2005, again for calls he did not answer. Then, in February and March of 2007, Thelian was billed $92.72. "The bill did not indicate which of these charges were for calls that he did not answer while traveling abroad," the suit alleges.
The class action charges AT&T with violations of federal truth-in-billing laws, false advertising and deceptive trade practices under New York law, and breach of contract, among other things.