Starbucks Facing Consumer Fraud Class Action Lawsuit


Santa Clara, CA: Starbucks Corp is facing a consumer fraud class action lawsuit alleging it under fills its lattes. According to the complaint, the latte sizes represented on the Starbucks menu, which are 12 fluid ounces for tall, 16 for grande, and 20 ounces for venti, are not the actual amounts that customers receive when they order a latte drink. “In fact, Starbucks lattes are approximately 25% underfilled,” the lawsuit states. This, the plaintiffs contend, Starbucks justifies by emphasizing that the drinks are “hand-prepared” and vary according to customer preferences.

According to the lawsuit, a standardized recipe put in place by Starbucks in 2009, to save on the cost of milk, resulted in “beverages that are plainly underfilled.”

Further, the plaintiffs allege, baristas are instructed not to fill cups that are sized to the exact amount outlined on the menu. “For example, the serving cup used for grande beverages holds exactly 16 fluid ounces, when completely full,” the lawsuit states. “However, Starbucks’ standardized recipe for its grande latte calls to fill the serving cup up to ‘1/4 inch below cup rim.’ Thus, when used in conjunction with its standardized recipes, Starbucks’ serving cups do not permit 12 ounce, 16 ounce, and 20 ounce lattes.”

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Last updated March 21 2016

Reader Comments

Posted by
Elena
on
Please add me to this suit

Posted by
Maira J Ruiz
on
This concerns me as I am a frequent Coffee buyer at Starbucks. Please add me to the list!

Posted by
Veronica Mathis
on
I have been going to Starbucks for a very long time, this is very upsetting to me that they do this to people that have been going there for a long time, I though this was how they were suppose to make it. please include me on class action lawsuit

Posted by
Mika Cooper
on
Faced this enough!

Posted by
Sara Cilloni
on
Buy Starbucks all the time and have noticed the sizes get smaller and smaller please add me to the lawsuit

Posted by
ASHLIE DAWN ELLIOTT
on
Please add me to this lawsuit. As a frequent Starbucks customer, this concerns me

Posted by
Coni
on
I too notice this issue with Star bucks, I use to go to Starbucksall the time, now I go every now and then. I know that they add too much whip cream on top that takes up the liquid amount that should be in the drink.

Posted by
Rashann Melton
on
Yes I have noticed this as well. Even the Fraps are under filled and then they add a lot of whip cream to fill the cup up.

Posted by
Kevin Erhart
on
f@ck Starbucks

Posted by
Lori Dixon
on
I'm a frequent customer and lover of my coffee drinks. I think this is ridiculous too and I'm glad they make it a little less so there are no hot spills to my skin, and there is room for my whip cream! Really, if your cups looks too empty, get out of your car or up from your seat and go back to the counter and ask them to fill it. And if you're just too proud and feel ripped off to address the situation, then consider the calories they are saving you a favor! I hope the judge throws this out of court....

Posted by
kelly Renee strauss
on
I buy Starbucks all the time and have noticed the sizes get smaller and smaller please add me to the lawsuit

Posted by
deen
on
Starbucks, has done this short fill on all drinks across the board. I buy Starbucks periodically now due to price compared to content. It is grossly unfair of them to short their customers. How do I add myself to This lawsuit.

Posted by
kirsten pogue
on
I have bought iced and hot lattes for YEARS and they are always under filled. even the soy lattes and they charge more for those ones. Please add me to this lawsuit

Posted by
sherley scott
on
I buy Starbucks lattes

Posted by
K Jackson
on
I've always suspected this...especially when my venti drinks were gone as fast as my grandes and I was left with a half cup of ice. I have proof of the iced lattes I've bought since Starbucks opened in So. cal.and it is a LOT of lattes. Please include me, if possible. Thanks

Posted by
jmk
on
Starbucks, has done the shorting on fluid content across the board. I had hot chocolate recently and experienced the same thing. I buy Starbucks periodically as my budget allows. It is grossly unfair of them to short their customers. How do I add myself to This lawsuit.

Posted by
Charlotte Kaukani
on
I am a regular customer of Starbucks. I am sorry to hear they have been underfilling my drinks. please include me in this lawsuit.

Posted by
Robert TAYLOR
on
Starbucks coffee is very good. It's a shame their deceiving people. I been buying coffee for years.

Posted by
Cyn
on
I experienced this to the extreme 2 days in a row in Seattle. I'm in.

Posted by
Barbara Mitchell
on
I too noticed that the drinks were under filled. That's why I stopped going there.

Posted by
Sandra molina
on
Count me in, my added shots are never strong and my coffee is always light and never full

Posted by
Sylvia Tsang
on
Wow. Should we all be surprised by now? I noticed that my drinks were never in full ... and guess what, I no longer buy their drinks. I made my drinks at home instead. Cheaper and I don't cheat myself.

Posted by
Dan Curran
on
Gee, I did not know we were being short changed. The prices for these drinks is outrages to begin with and to find were not getting what we pay for, is wrong!!!!

Posted by
Regina
on
Count me in. I always wondered why my Latte's are very light regardless the size.

Posted by
Dante Flamminio
on
Figures ad me to this if you can.

Posted by
melyssa
on
Its not ridiculous elian if they say its 16 oz then it should be would u go buy a car with a door missing even though the ad says its there? Its how they make their profits and expand to every corner!

Posted by
Paul Tegner
on
Please add me. I didn't know that I was getting ripped off and wondered why my venti was lighter in weight.

Posted by
Noreen clark
on
Yes I buy Starbucks since 2010

Posted by
Katherine meacham
on
i have noticed this a lot with the latte that it always seems half full ! and there charging a lot for them i would love to be included !

Posted by
Gwen mcnicholl
on
I never knew I was getting robbed when drinking my lattes. Starbucks is expensive enougj

Posted by
Marsha Huet
on
I didn't know about the law suit but I can say that the location I frequent the most NEVER gives me a full cup not matter which size I order. 4.72 for a grande and well over 5.00 for a Venti. I usually get a granda and it really makes me mad to pay so much and NEVER get a full cup. I still buy from Starbucks but I now have my own expresso machine at home and I enjoy my favorite coffee everyday.

Posted by
Nancy Cedillo
on
This is not true in California but as well here in Nebraska. The cups here for Vento Brave latte extra hot no foam ends up being literally half empty and out the door is $5.62 ridiculously price for something I love to treat myself once in awhile but now I refuse to pay this price for a ventilation size cup that in the end is actually a Grande size

Posted by
John Harris
on
I go to Starbucks everyday and I was totally unaware of this please ad me.

Posted by
Cori Garlock
on
Please include me. I have bought 5 grande latte's a week for the past 4 years.

Posted by
Archie Stephenson
on
I occasionally visit Starbucks. Let's say this suit is successful, the plaintiffs will get a free coffe ( if purchased in a tiny window of time ) and the lawyers will make out like fat cats. They are the ONLY ones that will benefit.

Posted by
Beverly Trotter
on
I too have noticed that. Even with the hot chocolate. They use the whip cream to fill the remains of rhetoric cup

Posted by
elian
on
This is a ridiculous lawsuit. They don't fill them to the top so u can add your preferences

Posted by
Thomas t
on
I'm at my local Starbucks almost everyday. I'm kind of a boring guy... I get the same mocha latte everytime. It's delicious. I didn't realize until reading this I was getting short changed. I don't appreciate being ripped on on purpose. I could understand if it was just a pouring mistake, but to have the recipe call for an underpour is fraudulent. I'm in

Posted by
Mary LeRose
on
Seriously, this is a ridiculous law suit and should be thrown out. Everything in not exact even when you get lumber from the lumber yard, a 2 x 4 isn't exactly a 2x4 it is a bit smaller. It is how life works. Besides, many many customers asks on a regular basis not to have their cups filled to the brim, some ask to have room to add more cream. It is not an exact science and shouldn't be looked upon as such. There are so many more important things out there to fight about then a few ounces or less. GROW UP PEOPLE

Posted by
Sharon Jones
on
I have been a regular customer of Starbucks and did not know this deceptive practice was going on. Please include me on class action lawsuit...

Posted by
Alison
on
I too have noticed this issue with Starbucks, but until i came online here to check the results of the met life issue from 2009 before tossing my notice of class action card, I didn't know it was so widespread! I have an app i use when i go into starbucks and haven't reloaded it recently because i've felt so ripped off. Where is this issue going?

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