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Comcast Faces Early Termination Fees Class Action Lawsuit

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New York, NY: Comcast is facing an unfair business practices class action lawsuit filed by business-class customers who allege the cable services provider charged them early termination and Internet equipment fees, which is in violation of their business agreements.

The lawsuit, entitled Datascope Analytics LLC et al. v. Comcast Cable Communications Inc., Case No. 13-cv-608, U.S. District Court for the Eastern District of Pennsylvania states: "Under the SOA and the terms and conditions, Comcast may only impose an [early termination fee] if a business-class customer cancels service prior to the end of the service term set out in a SOA that the customer signed."Further, "As such, Comcast has repeatedly breached its contracts with its business class customers by imposing an [early termination fee] on customers who attempted to cancel their business-class services after fulfilling their service term, when Comcast had auto-renewed their agreement, without the execution of a new SOA."

The plaintiffs also claim that Comcast improperly charges early termination fees to customers that must cancel business-class services when they move to new office locations outside of Comcast' service area; and that the company allegedly increased the fees it charged for Internet equipment in violation of the SOA and Comcast' own terms and conditions.

. The Comcast lawsuit is brought on behalf of all current and former Comcast business class customers who were charged an ETF or were threatened with an ETF charge after the expiration of the terms of services specified in their Service Orders and/or who, while still in their Service Terms, were charged Internet Equipment Fees higher than specified in their Service Orders.

Plaintiffs are represented by Cohen Milstein Sellers & Toll PLLC and the Law Office of Angela Edwards.

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Reader Comments

Posted by

on
I am 84 years of age, and in failing health. I can no longer afford the Comcast cable TV. I telephoned the customer service rep and tried to cancel the TV only but was unable to make the rep understand my plight. I hung up in disgust and 3 days later received a bill for $166.00 which was nearly $25.00 more for the services I had tried to cancel. This is all totally INSANE. It appears that I will now need legal help. I do not have the money so I guess I will have to find a lawyer to whom I can make payments to. I have only my Social Security income.

Posted by

on
After being a loyal and satisfied Comcast customer for 13 consecutive years in Indiana, I called to arrange transfer of service to the state of Maine. I was informed by Comcast representative that even though Comcast services SOME areas of Maine, Comcast service would not be available in the part of Maine where I was moving. The representative also informed me that even though I had part of a contract remaining (mind you I had been with Comcast 13 years), I would not be penalized for early termination because Comcast could not provide service at my new address. I had recorded the phone number, name of representative, and direct extension number of the representative handled my disconnection/relocation along with the amount that he told me FINAL bill would be. I was told to expect a abill for $78. The bill that arrived was for over $300. During the past three months I have spent over 300 cell phone minutes on the phone withn various reps. The first two claimed they would refer the matter to their supervisor and have someone contact me within 48. Two month's in a row, despite my attempts to resolve this matter, no one has called me back regarding the matter. For a third time I got another bill for the early termination fee (that I had been told BY COMCAST REP that I would not be charged because they didn't service my new area). After 80 minutes on the phone, I got through with a supervisor (after three tries during past three months). She was adamant that the early termination fee was justified, despite the fact that they do not offer service in my new area!! Where do they get off charging these fees to long term customers with accounts in good standing? Up until these recent encounters and this silly charge, I HAD been a very satified Comcast customer for over 13 years in Indiana. I NEVER signed any contract with Comcast. All my services in the past were ordered via the phone. It this a common occurence among customers relocating to areas where there is NO Comcast services? Is this legal? The Comcast company involved is in the state of Indiana. Thanks for any tips!

Posted by

on
Not on the contract, but buried three layers deep that can only be accessed on the internet.

Posted by

on
Comcast wants to charge early termination of $250? I never signed legal contract, all order information done over the telephone. The "contract" is for a term longer than maximum lease by apartment community - what a joke. Comcast is unable to provide service to new address. It is my position that they have broken the contract because they are no longer able to provide service. I would not have changed providers for any other reason.

Posted by

on
They are still doing it ,,,, Where is the class action lawsuit ?

Posted by

on
Comcast is charging me an early termination fee because I am moving, and do not want to sign a new contract. They are charging me for home x finity which o have on record has not worked for a year. They have charged me for equipment that I have not had. There is no where in my contract that says if I move I must sign a contract or be charged to terminate. I have been overly charged and lied to about pricing since I have been with Comcast.

Posted by

on
Purchased comcast blastplus 3/18/2015 from a Internet special 49.99 for a 2 yr agreement. First bill stated the pkg. was 59.99. Called comcast bill just kept going up was charged for equipment I didn't have. Wifi didn't work for several months they finally sent out service rep. He backed his van in the drive set inside for 10 to 15 min. got out went straight to the box at side of the house and cut the service. I called comcast they said it would be 10 to 20 days before another service rep would be sent out. Filed complaint with FCC. Customer relations called sent another service rep. out. He verified the equipment I had in my home fixed the cable in the box where previous man had cut and got my wifi finally working. Had adjustment made to bill was assured it would stay the same until 2 yr agreement was up. 1/25/2015 my statement went up to 92.80 received a letter that I was being charged for additional equipment that I do not have and was verified August 2015. Called comcast 2 days in a row. They terminated the agreement and sent me a bill for over $200 for early termination that they terminated not me.I called to get the 59.99 agreement price for which they are now charging me 69.99. The customer service agent assured me the account statement would be adjusted. The following day I had a email from comcast my pkg. was terminated and I owed over 200.00 for early termination. If you call customer service they go into you account and do what they want because they can and get away with it. How is any of this business practice legal and why do they continue to get away with continuing to rip there customers off for millions of dollars every year. Where is the customers protection? Why is comcast not held to the pkg. agreement they are selling to the public? Worst company I have ever dealt with!!!!

Posted by

on
Hi,
I have a problem with comcast. I recently filed a complaint with the FCC because Comcast is charging me an early termination fee. I never entered into a contract with them for service and did not cancel with them until we had to move to an area they did not service. The following is a reply I sent to the FCC which gives details. I am considering filing a formal complaint with the FCC and I would like to know if I should pursue this legally as well.

Today I spoke with an executive customer service rep from Comcast Chris at (615) 750-8990 in regards to this complaint. He called to reiterate Comcast’s position concerning this dispute. To the first complaint that we were slammed when we moved within the same zip code in TN, (we were not informed before we transferred the service that our package was no longer “available” and that the new package would be $10 more per month), he stated that after I spoke to customer service and they had agreed to honor the price that we previously had, the next bill had a statement on it that explained that this was a discounted price and we would be charged an early termination fee if we cancel the service prior two the completion of two years of service. My response to this is 1) I was never informed of this by Comcast representatives that there was an early termination fee, so by the time I would have received the statement I would not have any recourse of action. Also, this is the first time that I have heard that it was written on the statement. I, like everyone else, do not read every word on statements that I receive on a monthly basis, looking for new terms of the contract!! and 2) to the point that we should not be responsible for a contract for cable tv service if we have to move to an area for employment that is not serviced by Comcast, the representative stated that this is fair, being that we are receiving a discounted price. My response to this is $10 a month is not a DEEP discount.! But that is beside the point. We had an agreement with Comcast for one price, called to find out the terms for relocating the service within the same zip code and were told that there would be NO extra charge! We were not informed at that time that our package was no longer available and that we would have an increase of $10 per month for the same service. If I would have been informed of this I would have shopped other cable TV providers to be sure I was getting the best deal. I know that we are not the only consumers that have been affected by this, as you can see complaints all over the internet. This is clearly unfair business practices and they should be stopped and customers should be reimbursed if they payed and in our case, we didn’t pay, they should credit our account and withdraw the charge from the collection agency they employed to collect this debt, and the charge should be removed from our credit report.

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