Ford Faces Defective MyFord Touchscreens Class Action Lawsuit

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Seattle, WA:A proposed class-action lawsuit has been filed alleging that Ford Motor Company' MyFord Touch, MyLincoln Touch and MyMercury Touch touchscreen systems are defective, often freezing, failing to respond to voice and touch commands and failing to connect to mobile phones.

The complaint, filed in the U.S. District Court for Central California, includes a long list of problems with the system, and details Ford' failed attempts at correcting the system through system updates and other fixes.

The systems, introduced by Ford in 2011, promised owners of Ford, Lincoln and Mercury vehicles with the ability to seamlessly operate audio controls, use a GPS navigation system, control climate systems and operate a Bluetooth-enabled device through the system.

"In theory, MyFord Touch is a brilliant idea and worth the premium that Ford charged its customers for the system,"said Steve Berman, managing partner of Hagens Berman and one of the attorneys who filed the lawsuit. "In reality, the system is fundamentally flawed, failing to reliably provide functionality, amounting to an inconvenience at best, and a serious safety issue at worst."

According to the suit, the system fails even while controlling crucial vehicle functions, such as the defroster and rear-view camera, which are controlled through the system, putting drivers and passengers at risk.

The complaint also calls out consumer complaints involving the vehicles' GPS navigation system. According to the complaint, the touchscreen will turn off, turn back on with a message saying it is "performing scheduled maintenance"leaving the driver without any directional guidance.

The lawsuit claims that Ford has demonstrated it is aware of the problem, having issued several technical service bulletins and software updates. In addition, the complaint documents a number of consumer complaints in the National Highway Traffic Safety Administration' database, all detailing issues with the touchscreen system.

The lawsuit seeks to represent a class of individuals who are current or former owners of vehicles with the systems installed. It seeks compensation for members of the proposed class for violations of consumer protection laws and breach of express and implied warranties. Plaintiffs are represented by Hagens Berman

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Reader Comments

Posted by

My navigation system is a total nightmare especially when you change over to the winter tires and back again which is essential up here in Canada. Luckily we have a program called CAMVAP (Canadian Motor Vehicle Arbitration Plan). It is quick with a hearing set up in usually less than three months. If I win, I will come back and post the results. Cheers, Paul

Posted by

Many problems with my ford gps system

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