A class action lawsuit has been filed against the QuickBooks Pro developer for allegedly deploying a faulty automatic product update that deleted purchase orders, spreadsheets, and other business data. The lawsuit was filed in Federal Court in San Francisco, CA against Intuit on behalf of businesses located in California, New York and Florida that use QuickBooks Pro for their accounting and other data storage purposes.

On December 15, 2007 Intuit sent out a faulty update to QuickBooks Pro for Macintosh which subsequently caused the wholesale deletion of their QuickBooks data and other files. Customers lost invoicing, sales reports, inventories, day to day working files, pictures, and other files containing financial information. The files lost represent hundreds of hours of work. Plaintiffs claim that "through its negligence in transmitting destructive software code and failure to take immediate corrective action, Intuit took what is typically the busiest and most profitable time of year for small businesses, and turned it into a logistical mess."

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Reader Comments

Posted by
Connie Orum
Quickbooks online and Quickbooks Pro 2016 has deleted years of information. Totally anilated my invoice history as well as my customer's and payment information!
I am beyond upset! I have paid computer people and spent hours already reentering years of lost information and not even close to completion! Also, somehow gave my customer's several credits!

Posted by
Russ R
2016 update destroyed my settings and I am now told I have to pay $349 for an update to 2016 that does nothing different than the 2013 version. At least nothing that I need is different. I want my money back.

Posted by
Sue Anderson
I have been using QB Pro 2015 and the program has deleted my data for both accounting year 2014 and 2015. Is this lawsuit still active?

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