A Washington homeowner has filed a proposed class-action lawsuit against Trex Company, Inc, claiming the nation's largest manufacturer of wood-alternative decking is selling flawed products, and fails to live up to its guarantee when its products fail.
Mark Okano, a Gig Harbor resident, claims his 2-year old deck made entirely from Trex product began degrading, cracking and rotting in July 2008, but the company refuses to reimburse him for the costs associated with repairing the deck -- specifically the cost of labor to remove the bad boards and install new ones.
Okano claims in his lawsuit that the company touts its product as superior to alternatives and charges high prices for the premium product, but fails customers in honoring warranties when problems arise. He claims his deck is unsafe and unusable as result of the product's faulty performance.
The lawsuit seeks to represent consumers nationwide who either purchased or obtained Trex decking material that exhibits defects including peeling, rot, splintering, checks, cracks, decomposition, flaking, bowing, expanding, swelling and more. The proposed class period ranges from Aug. 1, 2004 until present.
The lawsuit names several counts against Trex in addition to the violation of the Magnuson-Moss Warranty Act, including violations of state sales and consumer protection statutes. The suit seeks reform of Trex's warranty documents, awards for damages under state sales, warranty, consumer protection laws, trebling of damages where permitted, and punitive damages.
Trex Decking Products Class Action Legal Help
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I paid for Trex in order to have maintenance-free, trouble-free decking. Now my management comapny recommends complete replacement, so I'm faced with major repair bills. The bid they provided specifies replacing with WOOD.
Posted by California
This deck material "Trex" is junk. It started falling apart shortly after it was put in. Peeling, warping, flaking, cracks, rotting, swelling, mildew. Pretty much unusable because we feel it's dangerous. This company sells this material at a high price. They state it will outlast any other product. Obviously this is not true. We want our money back.
Posted by California
My Trex Deck looks horrible and is completely flaking up and falling apart. It needs to be replaced.
Posted by Utah
I have a deck made of Trex that began chipping and flaking at only 1 year old. It is now about 3 years old and needs to be replaced completely. This is a new house and the deck was built with it, so I don't have original receipts; although my builder did confirm it was Trex Material.
Posted by New York
Trex will not listen to complaints; they simply send a boilerplate letter using "environmental issues" as an excuse to deny responsibility. They offer to send a cleaning kit. I used a product recommended by the deck supplier and mold reappeared within 2 weeks. This problem lasted all summer. The blogs are full of people with same complaints.
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