Asurion and Lock/line

February 13 2007

In a class action lawsuit brought against cell phone equipment insurance companies, Asurion and Lock/line, a US Judge granted preliminary approval to a nationwide class settlement involving 13 million customers. The lawsuit alleged the companies provided inadequate disclosures and replacement phones. The settlement ended three years of active litigation in Florida and California and in addition to the specific disclosure changes that will benefit all customers, the settlement also provides monetary relief. Roughly 15,000 customers who received a refurbished replacement phone valued at slightly less than the charged deductible will receive vouchers for a free replacement phone with a value of between $75 and $100. 13 million class members can each claim a $5, fully transferable phone card. The defendants have agreed to pay at least $1,500,000 in value to the class for those phone cards that are claimed. (Feb-07-07) [CELLULAR NEWS: INSURANCE SETTLEMENT]

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Reader Comments

Posted by
I've lost the use of my xbox for approximately three weeks, plus the cost of my subscription to Xbox Live, Microsoft's online service.

Posted by
Back in December of 2006 I went through Asurion to replace my cell phone. They sent me a refurbished phone that had a broken camera. I called to have it replaced, and they kept putting me off and telling me to call back and basically stalling me until my warranty period was up. They then refused to send me another phone without me paying for it. Meanwhile, I keep paying my monthly insurance fee, and I lost my phone August 26th of this year. I dreaded going through the same thing, but I needed a new phone and could not afford to rplace it without the insurance. I had to pay a $70 deductible again, and I was stuck for 2 days without a phone because the quickest they would ship it was 2 day service. The phone they gave me was scratched when I got it, and 1 day after i had it, I was without signal for 9 hours before it shut itself off and never turned back on. They were extremely rude to me on the phone telling me that I had broken it, but that they would send me out a new phone to replace it. (this was on a Monday) I was to recieve the phone on Tuesday. Tuesday came and went and the only thing I received from Asurion was a letter stating that I had exceeded my claim amount for a 12 month period and that no more phones could be claimed through them. I finally got my phone today (wednesday). If this one does not break within the 7 day warranty, but breaks 10 days from now, I am out of luck for a replacement. I think this company is horrible, and I would like my deductible back from both December, and August. I feel that their calim to send a replacement phone that is as good, or better than the one I had was never honored.

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