U-Haul Reservations

Los Angeles, CA: (Jan-18-08) A class action lawsuit was brought against U-Haul International Inc., accusing the equipment rental giant of deceiving California customers through its reservations policy. The suit was filed over U-Haul's practice of accepting all advance reservations booked online or with telephone reservation agents. Under the company policy, customers were to be told their reservation was "confirmed" and that they would be called the day before their move with instructions on where and when to pick up their equipment. According to the suit, many customers were forced to wait hours or days and travel long distances for the pickup.

As part of a settlement reached, the fraudulent business practices suit was resolved after a court verdict required U-Haul to pay customers $50 if it failed to honor a guaranteed reservation. The original $3.1 million fee award to the class action lawyers was also cut to an undisclosed amount. [LOS ANGELES TIMES: U-HAUL RESERVATIONS]

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We rented a auto transport trailer to haul a vehicle behind my truck. We got down the road not even 1 mile and a tire blew out causing us to fishtail and jackknifing the pull vehicle and trailer. We ended up being tossed in a ditch with extensive damage to both vehicles.

We got NO ASSISTANCE FROM U-haul period. Not even a call to speak to anyone. The trailer is still where the State Trooper told us to unhook and leave it due to the tire being blown out. The State Police ruled the cause of the accident as the tire blowing out.

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