A law firm is investigating a potential class action lawsuit against Sony on behalf of consumers who purchased certain rear projection LCD television sets (RPTV). It is alleged that these new TVs have problems affecting the display.
If you own a Sony LCD (Liquid Crystal Display) TV and have experienced any of the following problems, you may be entitled to compensation from the manufacturer:
A buzz or buzzing noise when the TV is turned on
The TV not turning on, or turning on only intermittently
Problems with the lamp or bulb burning out prematurely
Problems with the lamp driver, ballast, or circuit board
Random lines appearing on the screen, sometimes referred to as "bleeding" or the "etch-a-sketch effect"
A "green blob", green haze or green hue appearing on the screen
The Sony Grand Wega High-Definition Projection LCD TV is a popular Sony rear-projector model. Typically these TVs come with 41 inch or larger screens. Some experts say these rear-projection TVs are the less-expensive alternative to a flat screen TV or plasma TV. Others say the quality and technology is not as advanced.
Register your Sony Rear Projection LCD TV Complaint
If you own a Sony LCD TV and have encountered any of these problems, please fill in our form on the right to submit your complaint and an attorney will review your information in light of a potential legal action.
I bought a new bulb and still having problems with the screen being blue and a black wide line on the screen. Also the screen keeps flickering, i have researched everything called Sony and still have problems with the TV. I don't care how old the TV is Sony should fix the TV free for those who as a projection TV. Just like vehicles that have recalls must be fixed.
Posted by South Carolina
My Sony 55" Grand Wega rear projection LCD tv now has a terrible picture. It has been a gradual process, and changing the bulb did not help.
Posted by California
We spent over $3,000 on this TV about 2 1/2 years ago. At this point the TV in un-watchable. I called support they said it was out of warranty and they could offer me to purchase a new one since I'm such a loyal customer. When I asked to speak to a supervisor, I was put on hold for almost 10 minutes then disconnected.
Posted by Alabama
We have tried to call Sony everyday for a week. We are told that someone will return our call, however no one ever calls. We can't seem to get any answers and are only getting the "run around" from Sony.
Posted by California
A TV repair technician said it would cost me $1,200 to fix it (to replace an "engine light" and a "ballast"). I already paid the technician $45 just to come to the house to initially check the status of the TV, and another $50 to pick it up (later return it) for more detailed inspection at the TV repair shop. Because the repair cost is too much, I also would have to buy a new TV costing $2500-$2700.
Posted by New Jersey
My TV is fast becoming unwatchable. There is a blue haze over almost the entire screen. Blue "stars" form a constellation and there is a bright blue line along the bottom and corners of the picture. The set needs a repair costing $1000. The set cost $3500 4.5 years ago.
Posted by New Jersey
After only 3 years a green haze has appeared center screen. It is most visible when white is shown on screen, but is also noticable in faces. Sony says the set is out of warranty and the part alone (optical block) would cost approximately $800, plus labor.
Posted by Iowa
I spent about $4000 on a 60" Grand Wega rear projection LCD that developed a problem common to many other owners. Unfortunately I discovered the problem 1.5 months after a Sony extended warranty offer ran out which would have fixed it for free. The TV needs to be replaced. This is far too soon for something that expensive, especially considering the problem is a known design flaw.
Posted by Illinois
The Sony KDF-50E2000 TV flickers when it is in use for more than 10 to 20 minutes. The picture fades light to dark subtly and rapidly.
Posted by Oregon
Shortly after the warranty expired on our Sony KDF-42WE655, discolored blobs started to appear on the screen. Sony initially agreed to cover this issue through a special extended warranty, but after the Sony technician looked at the set, the diagnosis was that the blobs were "the wrong color" and the issue was not covered. The estimate was $1250 to replace the optical block. This is the cost of a replacement TV of the same or greater value at today's prices. We feel that $2,400 for a television that lasted only 18 months is not sufficient value for the money, and that the TV did not perform as Sony's literature led us to believe it would.
Posted by Tennessee
I purchased my Sony KDFE50A10 in July of 2006. In May of 2008 the set started displaying a blue blob along the bottom of the set. I contacted Sony as the blob continued to grow in July of 2008. My set model is not covered for the $1500 repair that it needs because it is not on the list. All other KDF models with the same optical block part affected are on the list, but mine is not listed so the repair is not covered by Sony. Sony has admitted to a problem with this part but refuse to cover expenses on repairs for models not as widely sold.
Posted by Virginia
I paid 4000.00 dollars for this TV and it is almost worthless in present condition. In less than 2 years, I replaced lamp at 300.00. A few months later, I noticed a green color that could not be adjusted. I called Sony. The personel was polite but gave me wrong service contact information. This also was the experience my mother-in-law faced with her TV by Sony with the same model. It was a terrible ordeal that took 3 months to resolve! I feel that I am going to repeat her experience dealing with Sony and wrong information. Should defective parts that a company is aware of be covered for parts and labor?
Posted by Tennessee
I have spent hours getting the runaround from GE Warranty, who handles HH Gregg's customer service, and Sony. When Sony finally contacted me, they offered me $488 for a TV that cost me $3,254. The extended service plan (still in effect) cost me $499. The base of my TV melted and could have started a fire. Many others have same problem. (Complaints.com)
Posted by Arizona
Only have my Sony TV for a mere 3 years, it went out on me, leaving me with very few options with a price tag of $500 to fix it. I have not had it fixed as of yet, as I learned of this lawsuit. I've had other TVs in my house for decades! 3 year life is pathetic for a big ticket item such as this.
Posted by Michigan
A 3 year old TV should not be failing. I have researched and talked to technicians and they have stated that the part that is failing is most likely the same one that is causing the Blue haze/pattern issue that Sony is taking care of, but because the symptom is green instead of blue, it will not be covered and will most likely cost me $1000+. I bought this TV new for over 2700 and now I could get a similar set to this for 1200.
Posted by District of Columbia
I have a useless televsion and I am out $1600 I paid for it. Sony customer service has refused to replace or repair due to the television being six months out of (the one year) warranty. I plan to get an estimate to document what I already know from other owners: it's a $1200+ repair.
Posted by Montana
I was directed by Sony tech support to purchase a new bulb for a problem with my 50 inch LCD rear projection TV. When the bulb arrived it did not fix the problem. I contacted Sony again and they refuse to authorize payment for someone to come look at the issue.
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