Wen Hair Products Facing Defective Products Class Action over Alleged Hair Loss

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Los Angeles, CA: Wen Hair Products and marketing company Guthy-Renker are facing a defective products class action lawsuit alleging the line of products cause hair loss. Filed by women living in Florida, Hawaii, Indiana, Minnesota, New Jersey and North Carolina, the plaintiffs all allege they have suffered severe hair loss after using 'Wen Hair Products'.

The Wen line of products is designed, manufactured and sold by Chaz Dean, a Hollywood hair stylist, and Guthy-Renker. The defendants claim that the Wen hair products condition the hair, and limit or repairing damage caused by regular hair treatments and daily styling. However, the products cause severe and possibly permanent damage to hair, including hair loss to the point of visible bald spots and severe breakage, according to the plaintiffs.

According to the lawyer representing the plaintiffs, many of the women who have suffered damage called the companies for help, only to be told that their complaints were unusual. However, the companies had received prior, similar calls, which they did not disclose.

Plaintiffs are represented by Amy E. Davis of Dallas-based Christiansen Davis LLC.

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Reader Comments

Posted by
R. Newman
on
Please include me in this! I have 1/3 of the hair I used to have after using this product!

Posted by
Agnes Craig
on
lots of sores and flaking scalp and soreness This all went away when i stopped using product

Posted by
Karen Curry
on
I contacted a local attorney who referred me to the Schmidt & Clark, LLP. Firm representing several people in the or class action suit. I was told that because I am a former smoker (I quit smoking LONG BEFORE I started using Wen products) that I am not eligible for representation. I think that I'd ridiculous because I have not been sick, diagnosed with cancer, or undergone chemotherapy treatments which result in my severe hairloss. It is directly related to when I started using the products which I continued using for 2 years. I never even thought for one minute that it was the Wen making my hair fall out. After going to the doctor to check my hormone levels, taking vitamins, and finally looking for answers on the internet, I discovered the reason was the Wen products! I immediately discontinued use about 2 months ago and started using Keranique to try to grow my hair back. I have had minimal results. I had to start wearing my hair in a Donald Trump comb-over to cover the baldness. I'm miserable. This had effected my self esteem and also my income because I am in the customer service industry and people do not look at a balding women the same as a woman with a head full of hair. (This could be my own insecurity but I want my hair back, and no amount of money will compensate that!) I believe It is much more traumatic for a woman to go bald because men can just shave their head which society deems attractive and stylish. I hope someone will represent me!

Posted by
Judy Kay
on
I've used Wen for approximately 4 years. I am Celiac so I have problems with my hair and nails since my body does not get the nutrition from the foods I eat or vitamins that I take. Wen has been a great product for me. If it wasn't working, or when I start having problems, I will stop using it.. A lawsuit? No, just say NO, I'm not using it anymore.

Posted by
Rodman L Champlin
on
I had received the Wen hair product line as a Christmas gift and really enjoyed it at first. I then ordered the sweet Almond shaping cream I believe it was called and The quality was way worse it made my hair feel odd and dry and brittle. The first time I had used the products it when it first came out it seem to have great quality however my second time around the products have an adverse reaction in my hair and I will never use it again . My hair seemed seemed to thin become very very dry and to be quite frank it seemed like a different product altogether the second time around and using it did not make me feel healthy .

Posted by
Laura Smith
on
I have been using Wen for about 3 years and over time I found that my scalp got more sensitive and was breaking out in sores. When I ran my brush or hand thru my hair lots of hair was coming out. In the house my hair seem to be everywhere. My scalp has got worst as time has gone on.
When I mentioned to my hair dresser that I was using Wen she asked me if I was having hair loss and any other problems. I have always had very thick hair over the last year it has been getting thinner. I stopped using Wen, thank fully I never used Wen more than 2 or 3 times a month or it could be a lot worst.

Posted by
Nancy E Sapone
on
I lost a lot of hair and now I am wearing wigs because I lost the hair. I also have product left to prove that I've been using it. Please call me At no expense to me.

Posted by
Lisa Murphy
on
I was using the wen products but I have quit awhile back but I am still losing my hair daily. I know if I didn't have really thick hair I would already have bald spots. Now my hair is thin, still falling out when I wash or brush my hair. I have some kind of rash on my chest and my upper back area which I feel is from were the wen products I was using and when I rinsed by hair the water that had the wen product in it was also breaking by chest and back area. I have not used any of their products in months but I still have hair coming out and the rash is still there also. For once in my lifetime I have kept all of the paper work and every bottle that was sent to me. I also started keeping my hair that falls out every time I wash or brush my hair I just look down and see a big hand full of my hair thinking it should not still be happening since I know longer use the product but so far that is not the case, it is still falling out and I know if I did not have thick hair I would have bald spots now. Now I have really thin hair. I just keep thinking if this is what I am going to have to look at ever day from now on which makes me sick since they are still selling it. And telling the women the same bs they told me. I am at a loss and I don't know where to turn. Cause the person I see in the mirror is not the same person anymore with all the hair loss. My hair is thin instead of thick, i have hair breakage, scalp irration plus a rash that is on my chest and back that has never been there before until I started with this product

Posted by
Anna Guerra
on
I started using WEN about three years ago. I had thick, wavy, frizzy hair. At first it worked great, my hair was shiny,bouncy and frizz free. I got lots of compliments. I was doing only one shampoo and then rinse for the first year about every three days, but then increased to shampoo rinse and repeat as Chaz instructed on QVC again about every three days. I started to develop bumps. something like pimples all over my scalp, itching and irritation. I thought nothing of it since this products was supposed to be so healthy for your scalp. I attributed my scalp irritation to having hard water. Than about a year ago, I noticed my hair was thinning so badly. I could see right thru to my scalp, especially around the temples, top of my head. Then it just started to fall in strands. when I would shampoo my hair, just rinsing and squeezing out the water and I would have handfuls of hair. Again, not even a thought that it might be WEN. I consulted with my doctor. I have high blood pressure and thought it was my HBP medication. My doctor changed my medications but my hair loss continued as well as the irritation on my scalp. My hair became oily and had to be washed every other day. About a month ago I heard on the news about WEN and I could not believe my ears. I immedietly stopped using the product and within two weeks, my hair stopped falling out. thank god that my hair appears to be growing back out. I still have scalp irritation but it is getting better. I can't believe I spend so much money on WEN hair products. Something needs to be done and QVC needs to stop selling his products. Too many women, all ages describing same symptoms over and over. It can't be ignored. Like allot of other ladies, I agree it makes perfect sense.

Posted by
Shirl
on
I experienced the same issue. My hair at the top has been thinning I have used Wen for at least 5 years and each year my hair has gotten thinner and thinner. I have stopped using it and still have about 5 bottles that I ordered from QVC.

Posted by
cindy
on
I have been using wen and I need an attorney. My hair is falling out even after discontinued use. I'm looking forward to hear from someon soon. Thank you .

Posted by
Dottie Laverty
on
I HAVE A PLASTIC GROCERY BAG FULL OF MY WAIST LENGTH, EXTREMELY THICK BLOND HAIR AND BECAUSE OF THE FACT THAT MY HAIR WAS SO THICK AND I HAVE ONLY SMALL BALD SPOTS, ATTORNEY AMY DAVIS ESQ. DOES NOT THINK I CAN BE IN THE CLASS ACTION LAWSUIT BECAUSE, TO HER,, IT DOESN'T LOOK THINNING ENOUGH!!! CHECK OUT MY FACEBOOK PAGE FOR THE PICTURE & VIDEO SHOWING JUST SOME OF MY HAIR I LOST. IT'S SHOCKING TO SAY THE LEAST. MY LOCAL NEWS STATION CH.12 ALSO DID MY STORY YESTERDAY. I'M JUST GRATEFUL THAT HE IS EXPOSED AND HOPEFULLY HE STOPS SELLING IT AND ALSO I HOPE HE FINDS OUT WHY ONLY SOME PEOPLE, OVER 250, THAT I KNOW OF, LOST THEIR HAIR, HAVE BALD SPOTS & BURNS. THE KICKER IS, I AM A RETIRED HAIRSTYLIST OF OVER 40YRS.

Posted by
Rogda Pamela Campbell
on
I have used this product and quit because I noticed I was losing lots of hair, the bath tub was full of it everyday. I thought of going to a doctor but first I tried changing my shampoo and different hair products. Soon my hair loss diminished so I was sure it was the Wen products. Never used them again. Should add that we had several encounters with them due to their lending my credit card number to other companies that started sending me bills for products I hadn't ordered . These guys are something else.

Posted by
Brittany latimer
on
My grandmother used wen care once back in 2010 she was 56 and have long thick hair. The first time she used is her hair was coming out in clumps. Her hair never been the same since that day. I'm happy that people are taking action against this hair company and their false advertisement

Posted by
Shirley Allen
on
I used wen hair product and it took my hair out I have my order invoice and picture of my hair lost.

Posted by
Diane Parker
on
My daughter and I started using Wen about a year or so. We have lost a lot of hair and many bald spots. She is only 17. I am 51. Very unhappy women. Something must be done.

Posted by
joan daley
on
I tried this product at first all seemed like it was a good shampoo. After using again, I noticed many strands of hair on my comb After dried, My scalp was very very scaley. I have had thick hair all my life but now its so thinn and I am embarrassed by the dandruf

Posted by
Dennis K Walker
on
I've been losing frontal hair since using WEN hair product

Posted by
Darcy Poole
on
I used Wen cleansing conditioner for a year and noticed a lot of hair loss. My hair used to be so thick. It's so thin now and I haven't been using Wen for months now. My hair is still not back to normal. As a woman, this is devastating to have your hair fall out and become so thin that you can see your scalp.

Posted by
Annette McCrary
on
I received WEN as a gift and noticed quite a bit of hair loss, then my hair stylist even asked me if I was ill or if I was taking any medication that was known to cause hair loss.

Posted by
Summer
on
I used wen a few years ago and no problems. My mom gave me some as a.gift about 6 minths ago. Since using it I.have lost about.half.of my hair.

Posted by
Nadine Mcpherson
on
I am a Canadian from Ontario. Can I join the Law Suit? Huge hair loss, hair in brush on the floor, on my cloths in the car all daily.

Posted by
Bridgett Pullins
on
I am complaining about the wen hair product. I have been using wen hair product on my 4 year loss hair for almost a year. I was told to use it because she ha eczema and the hair product wen was suppose to lock in moisture. After about 6 weeks of using this product must daughter startedggetting bald patches in her hair. Every time I brushed and combed it her hair was coming out, so I was advised to change her hair product because my mom thought it nay have been to strong for her but obviously it was to string for a lot of people.

Posted by
Kelly Amador
on
I got this as a gift and started using it in 2013 and I notice with in a few months uses I notice as a comb hair loss I taught is was due to age kept using it and bought more and while rinsing more hair came off then my scalp started itching hair began to look brittle dry now I suffered from severe dry flaky scalp severe dandruff and even after I stopped using this product in 2014 I am loosing hair developed psoriasis thanks to that horrible product I complained to the wen company and was told not their problem.

My hair is a disaster my once upon a time lovely curls are no longer beautiful lost alot of my hair specially in the frontal area. would like to join this lawsuit

Posted by
Jeanine valverde
on
I have not been impressed with the wen product. It does not do what it claims on tv. I have gotten itchy sores on my scalp. When I itch my scalp it automatically starts bleeding. I have bad flakes. My scalp just flakes off. I lose hair while washing also.

Posted by
Sylvia Ramirez
on
My hair has been falling out also because of this wen stuff. For 5 months now.

Posted by
Christel
on
I purchased the Wen Lavender hair products about a year ago from Gunthy Renker. I wasn't thrilled with the initial results but because there was so much product in each shipment (I selected an auto shipment option), I wanted to use it until the product was gone. After 4 or 5 months, I realized I was losing much more hair (shoulder length) than usual while shampooing. At first, I thought it was just because I'm in my early 50s and that it must have be menopause related. But I was losing so much hair that I really became concerned. After I stopped using the products completely, and switching to a Kiehl shampoo my daughter uses, the severe hair loss stopped within 2 weeks. I' ve had no episodes of extreme hair loss in the last 6 months. I was absolutely shocked. There is no doubt in my mind the Wen products were causing the hair loss. I threw all the products away. How frightening - and awful.

Posted by
Nasrin B.
on
I began using Wen hair cleanser about two or three years ago. I loved the Shampoo and it revived my hair. I had to stop using it after a few months or so because it was so expensive. I reordered it again in August of 2015. My hair began falling out more than usual and I did not put the two together. When my cleaning lady repeatedly told me that there is a lot of hair all around the house and I have abnormal hair loss I was alarmed. In searching for the reason I found out that the Wen I began using back a few years ago had advertised it's ingredients as all natural Organic Aloe Vera leaf juice, Almond extract, Rosemary leaf extract, Chamomile extract...etc. Whereas the bottle in my hand has Cetearyl Alcohol, Hydroxypropyltrimonium, Cetyl Alcohol and many more chemical base ingredients that I would never use knowingly. I AM SHOCKED THAT EVEN WITH A CLASS ACTION LAW SUITE AGAINST THIS PRODUCT AND HUNDREDS OF VICTIMIZED CUSTOMERS SPEAKING UP ON LINE THIS AWFUL PRODUCT IS STILL BEING ADVERTISED AND SOLD EVERY MINUTE OF EVERY DAY!!!!

Posted by
Jackie
on
After using wen from August to October my thick long curly hair was think dead with hair loss on the left side extream breakage and several bold spots scattered around my scalp after many visits to my doctor and many test my health was in perfect condition the stress devastation and heartbreak has had more impact on my life than anything I have ever encountered , yet when I discovered the cause and called Guthy RENKER for help advise there concern was did I not wish to be send further product ,.,, NO and I didn't prior to that call or constantly be charged without my knowledge !!!

Posted by
April Neis
on
I used Wen hair products for 2 years and have in the past 6 months lost a third of my hair. I have bald spots and severe breakage on my hairline . I have discontinued using Wen . I have a healthy diet and have been checked by my doctor to determine I do not have a thyroid problem. I trusted in this product because it claimed to be all natural . I do not over process my hair with any chemicals, hair dryers or hot irons. I am dismayed by the fact they have been aware of this problem but continued to ship product to me without warning ! I would love to sue them but the only class action lawsuits I see involve Americans only. If anyone knows of a lawsuit for Canadians please let me know. The loss of my hair has caused me a great deal of stress and loss of self confidence.

Posted by
Beverley SIngletary
on
I used Wen products for about 6 months or more and started having hair loss and had bald spots. I called up Gunthy Renner and explain what my experience and was told that have no complaints of hair loss. I discontinued using wen. I started getting cortisone shots in the bald spots. I saw some sprouts of hair but was diagnosed with a heart condition and had to have open heart surgery. I had to stop cortisone treatment immediately. I went to continue losing my hair but with my heart condition not much I could do. It's been 2 years now and I have thinning of hair and my hair texture is very rough . With being on heart medication for the rest of my life I cannot do any hair treatment and at this point there is nothing I can do. I am very self conscious about my hair and wish I never used the product. Wen destroyed by gorgeous and I am left with tangled thinning hair that up to this is still falling out.

Posted by
Angela Mitchell
on
Updated. Use THIS.

I don't use this product everyday...only because I simply cannot afford to. It's expensive! That being said, had I of used it everyday, I may HAVE had balding! Thus far, I've had severe hair shedding. Like 3 handFULLS of hair per washing/brushing session, which is highly unusual for me. The worst part for me however, has been my scalp issues that have begun. It's horrible. Thick scalp and so very, very dry. My scalp is literally peeling away from my head! Which, you gotta know, does cause hair loss too! lots of shedding - or whatever you want to call it. Bottom line, I started to suspect WEN when all this was in line with my washes/styling. So, I'd had medical testing done for the scalp issues and gobs of hair coming out when ever I brush/wash it. But, all testing has come back normal. Meaning no medical issues to account for this newer development. (About a year and a half old). So, there's gotta be another reason, I thought. I had stopped ordering the Wen once I'd gotten suspicious. And in recent past, with what I have left over, I've used it even less...and the issues remain...I just hadn't been able to positively pin point it. Till I started asking friends and family that use it too AND researching any issues. It makes perfect sense, now.

Posted by
Angela Mitchell
on
I don't use this product everyday...only because I simply cannot afford to. It's expensive! That being said, had I of used it every/or every other day, I may have had balding. Thus far, I've had "only" severe hair shedding. Like 3 landFILLS of hair per washing/brushing session, which is highly unusual. The worst part for me however, has been my scalp issues that have begun. It's horrible. My scalp is literally peeling away! Which, you gotta know, does cause more hair loss/ lots of shedding - whatever you want to call it. Bottom line, I started to suspect the shampoo when I'd had medical testing done for the scalp issues and gobs of hair coming out when ever I brush/wash it. Thus far, testing has come back normal, meaning no medical issues. So, there's another reason. I stopped ordering my Wen and use it even less now....But....each time I do...same issue.I just hasn't pin pointed....100% - till now. Makes perfect sense.

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