Santa Clara, CA: Lip balm maker EOS has announced it has reached a settlement in five recently filed consumer fraud class action lawsuits that alleged the product is defective, causing consumers' skin to break out in rashes and blisters.
The first class action, filed by Plaintiff Rachael Cronin, alleges that within hours of purchasing and applying the EOS lip balm, for the first time, her lips became substantially dry and coarse, what Ms. Cronin describes as feeling like "sandpaper,"causing her to apply more of the balm on her lip to achieve the results of becoming "sensationally smooth."
However, Ms. Cronin' lips did not become smooth, instead they began severely cracking on the edges causing flaking and bleeding from the cracks. By the next day, Ms. Cronin's lips and surrounding skin area had severe blistering and rashes causing her to seek medical care.
The exact terms of the settlement have not been made public yet, however EOS has stated it will now include a warning on the lip balm packaging and the product website. Further, the proposed settlement will allow consumers who suffered adverse effects from the lip balm will be able to file a claim for compensation.
Additionally, EOS will not be required to change the formulation of its lip balms, should the settlement be approved.
The EOS Lip Balm Class Action Lawsuits are Rachael Cronin v. EOS Products LLC, Case No. 2:16-cv-00235, in the U.S. District Court for the Central District of California; Caggiano v. EOS Products LLC, Case No. 1:16-cv-00408, in the U.S. District Court for the Southern District of New York; Tipirneni v. EOS Products LLC, Case No. 2:16-cv-02022, in the U.S. District Court for the Central District of Illinois; Everett v. EOS Products LLC, et al., Case No. 8:16-cv-00140, in the U.S. District Court for the Middle District of Florida; and Bevins v. EOS Products LLC, Case No. 2:16-cv-00066, in the U.S. District Court for the Southern District of Ohio.
I randomly came across the news - now not so new - about this lawsuit. I too had a reaction to one of the lip balms (I believe it was in a red package, summer fruit or summer something) that I'd never had before. Around my lips just as described. At the time, I really liked the packaging of the eos as I could find them in my purse easily and I had different ones and gifted them also. I couldn't believe they could be the culprit but it was the only new thing I had used. I stopped using it. I just thought somehow the item got contaminated or something even though noone else had touched it. It was really visible for a few days and then subsided over a week or week and a half. I then had such a bad association I never used the other flavors I had and eventually threw them out and never used them again. Years later I see this! I am sorry others suffered but I am also kind of relieved to learn I was not the only one and it really was the EOS. So what though? All i found is EOS will compensate -but whom and how? I didn't seek medical help (hello! I have chronic illness plus I had 17 surgeries in 4 years around that time, I was hoping to spend time out of the hospital not more time there - unless it got intolerable I wasn't going to go to the hospital again in that context! It was pretty bad but not life-threatening and got better when I discontinued using the product). Will they continue to peddle their not properly tested products because they'll require proof of medical expenses or dr notes etc?
Posted by felix r mateo
still have the unfinished product. i used it twice and left me with cracked lips and blister
Posted by firstname.lastname@example.org
I bought a few packages of them and my lips cracked and, I got sores on my mouth. I would like to join the suite I used it and thought was something I ate
Posted by MAR
I had blisters and irritations that caused me to visit 3 doctors for resolution. Is it too late to be included in the lawsuit?
Posted by R. Newman
I've had some of these same issues. Now I know why! I've bought at least 10 of these balms thinking they are good for my lips, obviously not.
Posted by shateisha ellis
my lips were so dry it was worse than wind chapped. the bleeding and cracking was so irritating I couldn't even lick my lips.
Posted by susan zimmerman
I had the same thing happen to me my lips were cracked and bleeding.
Posted by debra brown
after use, my lips became irritated and the next morning I found blisters.
Posted by Sarah B
My 5 year old son broke out in blisters around his mouth after using this product.
Posted by Latasha king
I brought this product and I form blister's
Posted by Filiz Tukenmez
I had the exact same bad reaction to Eos described by others in this lawsuit. I've used many different brands of lip balm, including samples from my dentist, give away balm in swag bags, dollar store lip balm and high end plumping balm, and have never suffered the reaction I did with Eos. When I bought it I was out of town and my lips were getting dry so I thought it was a good time to try it out. Within 48 hours my lips were completely chapped, I had a rash around my lips, the skin was flaking and peeling off and I had cracks in the corners of my lips. I suspected I was having a reaction to the Eos lip balm and after looking online I discovered hundreds of people were posting (on various websites) the same thing. I stopped using it and bought a stick of Chapstick to use instead. It was a painful experience and my lips took a week to heal. Their product might be organic but that doesn't mean it is hypoallergenic. The class action suits were apparently resolved quickly buy I haven't found any info about compensation or if they only plan to compensate people from the five states that sued. Does anyone know the details of the resolution and if there is an expiration date to file for compensation?
Posted by Deana Moore
i purchased these also and had the same reactions as others. How do I go about filing a claim?
Posted by LJZ
I bought a set of 3 of these balms. My lips became sore, cracked and dry.
How do I become involved in this lawsuit?
Posted by Megan Webb
I too would like to be involved in this lawsuit. I bought a few of these for my mom, daughter and I and we used them religiously and had many issues after a month of constant use.
Posted by Mollie
I would like to know more on this. I have brought over 20 of these.
Posted by Marsha Thomas
I, too, would like to know how I can take part in this action. I have also experienced undesirable results after using this product.
Posted by kimberi Sanford
My 6 yr old liked using it cuz it's a cute shape container to keep up with. She started using it and developed sum swelling and itchiness around her lips and mouth. Her lips have chaffed sum and we have since discontinued using this product. Please consider us in this lawsuit also
Posted by Monique Lopez
I have got a very bad rash using the lip valm
Posted by Tahnny Benally
I had the same effects. I started using this product, the sweet mint, the strawberry sorbet and the summer fruit and I immediately got dry and sensitive lips. So applying more only made sense. The dryness got worse, lips cracked and started mildly bleeding from being cracked. I stopped using this product but it took weeks before it stopped being inflamed and sore. Please include me in this lawsuit.
Posted by Trina Black
I had the same problem with my entire mouth breaking out and burning. Blisters and redness, sore to the touch for 8 weeks.
Posted by Sherrie R
My daughter had bought a couple of the eos balm. She had experience a red rash on her lips, she gave the other one to me, which I still have, I used it a couple of times, each time I used it i put it back in my dresser. I had also starting a dry itchy rash, I did not think twice about it being the eos, I thought it was just something I had ate. So when this lawsuit was brought to my attention, I just thought I would try the eos again and sure enough the symptoms is not from food, it is the eos. I will not be using the eos again.
Posted by Roberta Cagle
I bought a package of these at Costco, but had to give them all away. My lips cracked and, I got sores on my mouth. I would like to join the suite.
Posted by Alicia Roberts
I initially used the lip balm for dry lips. After two times of using it my lip started to split straight down the middle of my lower lip. I didnt think the balm had anything to do with it at first though. So i continued to use it thinking this would help it. Instead my lip was getting worse with each use. The split got wider and wider, as well as bloody. I noticed right from the start that after applying it I would have always have a burning/cooling type of sensation. It was like tingling from menthol but more intense. I stopped using it once I realized the results weren't good. Yet I naively thought that just maybe I was just allergic to it or something. My lip had gotten so bad it would bleed. It was literally a raw sore on my lip. I couldnt eat or drink anything for days in efforts to heal my lip as fast as possible. It took all of three months for it too completely heal. Thank you everyone because i thought it was just me. Please please consider me in this lawsuit.
Posted by Mary Todhunter
How do you get help with this Class Action Lawsuit. I have bought several of these and my lips got so sore and I didn't know it was coming from this until I used Petroleum Jelly and they got better. I used it again and the same thing happened. My lips are so dry now and sore and it won't leave. Please enter me in this lawsuit.
Posted by Myrna Munoz
Had irritations and the lip balm did not help at all it just made my lips more chapped and irritated. I bought several since I always have to keep extra in my home and work. I even gave them as Christmas Presents. Please include me in this lawsuit
Posted by Severin Milano
How do I find out if I have been included in this class action lawsuit. I sent all my information, photos and receipts to Mark Geragos in Jan and they have not responded to me in over 3 months.
Posted by Benjamin
My 3 year old daughter is curious with make up so we bought her this eos lip balm but ever since she has been using this product she has been developing blisters around her lip. We thought it was because she was tired and her immune system was weak due to common colds but that's not the case. She sleep well day and night, eats variety of food, and vitamins every day. We never have thought it would be because of her lip balm that she uses so frequently until I came across this eos class action lawsuit
I would like to be included in it as well
Posted by Sharon Jones
I have used this product and developed itchiness on my lips, I immediately stopped using this product when I realize it was causing the itchiness....please consider me in this class action lawsuit.
Posted by CAROL PAVIA
Lips get irritated
Posted by Lou Smith
My grand daughter had to visit the doctor for her cracked and bleeding lips. Still no relief after she stopped using this in oct 1015. Nothing has stopped the peeling and cracking yet.
Posted by Deborah Walton
I had the same thing happen to me I never had something make my lip crack my grand Daughters lips turn so bright red every time we used it stopped it and never used again
Posted by Precious Ann Galloway
I am experiencing similar issues with my daughters lips. They have not been the same since.
Posted by pat
Had irritations and ichieness all over my lips thought it was allergy reaction to food or some
clothing..at the end it was the product that i was using on my lips that caused this reaction..
glad im not the only one in this ...pls enter me in this lawsuit..
Add Your Comment on This Issue
Request Legal Help
Please complete this form to request a review of your complaint by an attorney.
There is absolutely no cost to you to submit this form. Doing so places you under no obligations and does not establish an attorney-client relationship.
Receive our weekly newsletter from our sister publication LawyersandSettlements with the latest lawsuit news and legal information.