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  • CertainTeed: Chances better with Lawsuit than Warranty
    CertainTeed: Chances better with Lawsuit than Warranty
    December 7, 2007

    Troy, MI Danny Moore bought a new home in 1992 and paid a premium for CertainTeed 'top of the line' shingles. "I thought the warranty indicated that they were good for 40 years but they haven't even lasted 15 years," he says.

  • CertainTeed Claim: A Double-Edged Sword
    CertainTeed Claim: A Double-Edged Sword
    November 12, 2007

    Manchester, IA Larry and Eve Peter are in the process of filing a claim with CertainTeed. "I haven't sent in the application yet but from what I am hearing, it is going to be one big hassle," says Larry Peter, "and I'm hoping for some warmer weather so I can get on the roof." According to the claim form, at least two defective shingles have to be returned. "And if you can't get up there yourself, CertainTeed says they will pay $50 to a contractor if a default is found." If CertainTeed's shoddy warranty is anything to go by, that's a very iffy 'if'.

  • CertainTeed Shingles Defective—that is Certain
    CertainTeed Shingles Defective—that is Certain
    November 7, 2007

    Athens, PA: Kathleen Rose's roof is not yet 10 years old and it needs to be replaced. "My contractor told me that he had several clients with defective CertainTeed shingles," says Rose. "And he also advised me to file a complaint on your website."

  • CertainTeed: Stuck Between the Shingles and a Hard Place
    CertainTeed: Stuck Between the Shingles and a Hard Place
    October 29, 2007

    Columbus, OH When Judy Tyler asked her insurance company if they would cover extensive water damage to her home, their response was that, if she had a CertainTeed shingled roof, they do not cover defective products of any kind. Makes sense—it isn't their fault. Rather, it is CertainTeed's fault.

  • CertainTeed Should Be Held Responsible
    CertainTeed Should Be Held Responsible
    October 14, 2007

    Cedar Falls, IA Brenda Duhaime sees a lot of defective CertainTeed shingles in her line of work—she is a residential home appraiser. "So many roofs of homes built in the 1990s are in terrible condition due to cupped and curled CertainTeed shingles," says Duhaime. And so many people are filing [lawsuits] against CertainTeed.

  • CertainTeed Needs Customer Service Lesson 101
    CertainTeed Needs Customer Service Lesson 101
    October 12, 2007

    Indianapolis, IN John Caldwell recently discovered that he needs a new roof. He just bought the house four years ago and had no idea the CertainTeed shingles were curled and rotting. And he wasn't prepared to shell out $15,000 for a new roof—even though the shingles are defective, CertainTeed isn't standing behind their product.

  • CertainTeed: Have you Checked your Roof Lately?
    CertainTeed: Have you Checked your Roof Lately?
    October 3, 2007

    Powell, OH "I urge every person buying a home, if you have CertainTeed shingles or you are going to get them, to have your roof inspected yearly for damage," says Mary Jo Tessler. "I have granules and tar from my roof in my gutters from decomposition of CertainTeed shingles."

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